BB Hotel&Resort

Hotels
8.7 (214 reviews)
Hẻm 124, Đường Trần Hưng Đạo, Thị Trấn Dương Đông , Phu Quoc , vn

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Value for money
Clean rooms
Cons:
Limited breakfast options
Outdated air conditioning

Categories

Cleanliness
8.34
Some reviews mention that the room was clean, but there were complaints regarding the outdated air conditioning.
Service
9.31
Guests highlighted the very friendly and attentive staff.
Location
9.35
The location was noted to be excellent, near cafes, restaurants, and the beach.
Room Quality
8.3
While the rooms are spacious, there are mentions of needing updates, like air conditioning replacement.
Amenities
8.83
Standard amenities, however there were some complaints regarding breakfast options.
Value for Money
9.29
Guests felt they received good value, especially given the location.
Food and Beverage
7.34
Breakfast does not cater well to all tastes, with specific mentions of missing items.
Overall Experience
8.81
Overall positive experiences, though some areas need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:08

Property Description

Luxurious Accommodation with Garden Views
BB Hotel&Resort in Phu Quoc offers a tranquil escape just 300 meters from Long Beach. Guests can indulge in garden views, relax in the shared lounge, and unwind on the terrace.

Convenient Amenities and Services
This 3-star hotel provides a range of amenities including a 24-hour front desk, airport transfers, and free WiFi. Guests can dine at the on-site restaurant, grab a drink at the bar, and enjoy room service during their stay.

Comfortable Rooms and Delicious Dining
Each room at BB Hotel&Resort is thoughtfully equipped with modern comforts like air conditioning, a flat-screen TV, and a private bathroom. Guests can start their day with a delicious breakfast offering buffet, à la carte, or Asian options.

Ready to experience a relaxing stay at BB Hotel&Resort? Book now for an unforgettable getaway!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 214 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 9.29
Food and Beverage: 7.34
Overall Experience: 8.81
I
Irina family_with_children ru
10
2026-02-12 via Nuitee
D
Dusan family_with_children rs
7
2026-02-12 via Nuitee
A
Adam family_with_children pl
9
Very friendly staff, especially older lady.
Pros:

Very friendly staff, especially older lady.

Cons:

Double check price if you want extra bed.

2026-02-09 via Nuitee
E
Ella solo_traveller gb
2
Bad and disappointing
Pros:

SCAM ALERT- (dorms only) This is not what I expected- I arrived and they then took me to another location. This place was falling apart, had no WiFi, full of mosquitos and dogs that barked all night. Very disappointing for an expensive hostel

Cons:

Actually state that the dorms aren’t in the building
Have WiFi at the dorms
Make people feel safe

2026-01-30 via Nuitee
M
Mason solo_traveller gb
2
Do not stay in the dorms! NOT part of the hotel and terrible experience
Pros:

Good location for beach

Cons:

I don’t know where to start with this one.
I checked in at the hotel and was told I needed to be taken on a motorbike to the dorm room. Was taken to what is literally an abandoned hotel, complete with dilapidated crumbling rooms, and an empty decaying swimming pool.
The dorm is in a shack like building amongst this - which is absolutely not what I booked or signed up for.
The room itself was reasonably clean except a large suspicious brown mark on the wall next to where I slept. Bed was large but very hard. I arrived to no pillow on my bed at all.
The shower is in what looks like a temporary made room, with a huge gap between the door and the hinges so anyone outside can watch you shower. The sink area was filthy.
I complained about lack of wifi which the staff promised to fix, but it did not improve.
To top it off there are dogs which live outside the room which howl for the entire night right outside the door. No one in my room got any sleep on any of the nights I was there, the barking was continuous through the whole nights.
I contacted staff regarding the above during my stay, and they ignored absolutely everything I said, replying only with the wifi password (which didn’t even reach the room). Very disappointed I would not recommend staying here, especially at the price - should be $1 per night maximum

2026-01-29 via Nuitee
Y
yelena couple kz
9
Замечательно
Pros:

Жили 7дней в этом отеле,спасибо ,что по просьбе дали номер с 2мя кроватями!!

Завтраки очень сбалансированы!!!все есть на любой вкус ,приятный персонал ,хозяева милые люди
Уборка хорошая.расположение отличное ,спасибо за гостеприимство ❤️

Cons:

Просто рекомдация 🙏чуть декора в номера картины или панно разместить на стенах для уюта ,а если будет бассейн -отбоя не будет от постояльцев

2026-01-26 via Nuitee
T
tran minh family_with_children vn
2
Chúng tôi vô cùng thất vọng sau khi lựa chọn khu nghỉ này với giá hơn 14 triệu 2 đêm. Nó như một nhà
Pros:

Nhân viên thân thiện

Cons:

Chúng tôi vô cùng thất vọng sau khi lựa chọn khu nghỉ này với giá hơn 14 triệu 2 đêm. Nó như một nhà nghỉ hoặc khách sạn bình dân. Phòng ở và nhà vệ sinh bẩn và xuống cấp, ga giường bị rách, nhà vệ sinh tầng 1 vô cùng bẩn, ko có phòng bể bơi hay bất cứ tiện ích nào khác.... Tôi rất thất vọng về booking.com đã để những khách sạn như vậy vào nhóm khách sạn phân khúc cao để thu tiền cao của khách hàng. Với tiện nghi nghi hiện tại họ chỉ nên cho khách thuê với giá dưới 1 triệu/ đêm

2026-01-24 via Nuitee
M
Minyong family_with_children kr
6
2026-01-24 via Nuitee
C
Cristina solo_traveller cl
1
Pros:

Cerca de la playa

Cons:

Primero visualmente es deprimente, no es un buen lugar para empezar tus vacaciones en Vietnam.
Las habitaciones compartidas no están ubicadas en el mismo complejo. Cuando llegas literalmente te sientes estafado e inseguro.
Instalaciones sucias y no cómodas.
Visualmente es feo.
Precio alto para el servicio que ofrece.

2026-01-23 via Nuitee
M
Martynenko family_with_children th
1
Pros:

Ужасно, номер оказался занят , заселили на одну ночь в бунгало. Условие ужасные. Грязь.

2026-01-21 via Nuitee
T
Thanh family_with_children au
1
Check out your rooms before pay for your stay.
Pros:

Nothing, the art of scammer be careful.

Cons:

Run down, black moulds , roof leaking, room has lots of dust and sewage smell.
The manager made me pay for the rooms first before allowing me to see it. She showed the videos of the rooms. The rooms look ok on the video but when arrived to my my rooms, it was not live-able for humans at all and looked nothing like her videos. The rooms are all dirty and filthy This is a smart scammer, she deceived me with the false advertising. I asked her to cancel the rooms and get my refund back.

2026-01-20 via Nuitee
E
Entony family_with_children it
9
2026-01-20 via Nuitee
S
sangjun family_with_children kr
10
2026-01-19 via Nuitee
V
Vi family_with_children vn
8
ok hài lòng
Pros:

Giá phòng có bao gồm bữa sáng Buffet tuyệt vời

2026-01-19 via Nuitee
A
Ahsan solo_traveller bd
1
2026-01-18 via Nuitee
S
sungwook family_with_children kr
1
2026-01-14 via Nuitee
D
Dirk family_with_children se
5
Priset helt fel under högsäsong
Pros:

Nära till stranden och restauranger, butiker osv. Ligger i centrum men ändå lugnt och tyst läge på kvällen. Rymligt rum. Hjälpsam personal. Hämtning/lämning på flygplats.

Cons:

Vi bokade vår resa väldigt sent under högsäsong och prisbilden blev därför helt fel då ut utbudet var minimalt. Det är olyckligt för oss gäster ekonomiskt, och även för hotellet som inte kan leva upp till förväntningarna och sedan får negativa kommentarer.
Detta hotell (ej resort) är ett typiskt 400-500kr/natten ställe i Vietnam med begränsat frukostutbud. Vi betalade +2200kr/natten. Vi hade tur och hittade ett återbud på en mycket bra strandresort och flyttade dit redan efter en natt dessutom till ett betydligt lägre pris.

2026-01-13 via Nuitee
R
Riina family_with_children fi
6
Kulahtanut. Aamupala surkea
Pros:

Sijainti hyvä. Henkilökunta ihan ok ja auttavainen.
Sänky ok nukkua mutta ulkonäkö järkyttävä.
Maksettiin varaus kortilla kohteessa.

Cons:

Aamupala todella surkea. 7 aamua ilman mitään vaihtelua. Ruoat lämpimässä ilman mitään kupuja. Mehu aina loppu ja kun lisättiin niin vain litran verran eikä hanasta tullut mitään kun jäi mehun pinta sen alle.
Kahvi makeutettu valmiiksi, joinakin aamuina niin makeaa että ei voinut juoda.
Aina sama sämpylä ja päälle tarjolla vain voita, ei leikkeleitä, juustoa, salaattia.
Lakanat rikki ja likaiset. Pyyhkeet niin ohueksi kuluneet että läpi näki.

Maksettiin varaus hotellilla kortilla saapuessamme. Seuraavana päivänä perittiin 1 500 000 VND joka kuulemma maksu kortilla maksaessa. Tästä tietenkään ei vastaanotossa tuolloin mitään mainittu. Olimme varauksen tehneet juuri tällä kortilla.
Ei vastaa hintaansa tämä motelli joka tätä parhaiten kuvastaa.

2026-01-12 via Nuitee
D
Diana family_with_children ru
5
Pros:

Местоположение
Не слышно шума машин
Относительно недавний ремонт
Удобный матрас и подушки
Есть чайник и минибар
Бесплатный трансфер с аэропорта
Бесплатная стирка, правда в холодной воде
Персонал

Cons:

Нет балкона, негде посушить вещи, нет полок в шкафу, на весь номер на 4-х человек один ящик в тумбочке.
Душ без шторки, просто лейка в ванной, всегда мокрый пол.
Шумная вытяжка, а если у соседей включен кондиционер, гул и вибрация по всей стене. Свой кондей не включали.
Завтрак очень скудный, общие кухонные принадлежности, чайники, сахарница и т.д. заляпаны и засалены так, что неприятно трогать. Полы в разводах. Тарелки снизу жирные.

Вообще бич отеля - чистота, на остальное еще можно было бы закрыть глаза. Пододеяльники серые, белье мятое, не было уверенности, что его стирали перед нами. Полотенца серо-желтые в пятнах. Выяснилось, что стирают они все в холодной воде.

И все это за 7 млн.донгов в сутки за семейный номер с двумя 2-хспальными кроватями.

2026-01-10 via Nuitee
C
Christian family_with_children de
7
Pros:

Mitarbeiter waren sehr bemüht, gab auch ein paar Extras.
Strandtücher gab es auf Nachfrage.
Haben unsere eigene Strandbar mit Liegestühlen gefunden

Cons:

Aufgrund der Reiseszeit, entsprachen Preis-Leistung nicht dem was wir bisher in Vietnam gewohnt waren. Lag aber ander Hochsaisin auf der Insel.
Auf dem Fotozusage a so aus als gäbe es einen Stand oder zumindest eine Kooperation mit einer Strandbar, die gibt es aber nicht.

2026-01-10 via Nuitee