Palazzo Goyze

Hotels
9.3 (126 reviews)
235 Via Francesco Saverio Correra , Naples , it

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great service from staff
Spacious rooms and good location
Cons:
Noise from the street
Issues with bathroom odors and shower drain

Categories

Cleanliness
8.44
Mentioned issue with odor from bathrooms and clogged shower drain.
Service
9.91
Arianna and Roberto received high praise for their helpfulness and attentiveness.
Location
9.45
Ideally located for exploring the historic center and public transport.
Room Quality
9.4
Rooms are spacious, modern, and well-decorated, though one room was noisy.
Amenities
8.93
Basic amenities were acceptable; however, access issues with keys were noted.
Value for Money
9.39
Given the location and service quality, good value for price.
Food and Beverage
8.94
Good coffee and breakfast options noted.
Overall Experience
9.91
Overall, a very positive experience with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 19:09

Property Description

Prime Location in Naples
Luxurious Amenities
Delicious Italian Breakfast

To experience the charm and convenience of Naples, book your stay at Palazzo Goyze today.

Important information:

Please note that there is only one parking space available, for small cars and is not garanteed.

All requests are subject to confirmation by the property.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

9.3
Based on 126 reviews
Cleanliness: 8.44
Service: 9.91
Location: 9.45
Room Quality: 9.4
Amenities: 8.93
Value for Money: 9.39
Food and Beverage: 8.94
Overall Experience: 9.91
M
michel partner
10
Pros:

Nous avons beaucoup apprécié séjourner deux fois à Palazzo Goyze. Il est idéalement situé pour découvrir à pied le centre historique; et utiliser les transports en commun à partir de la Piazza Dante pour aller plus loin. Les chambres sont très grandes et propres, rénovées dans un bel immeuble ancien et calme. Nous avons beaucoup apprécié l’accueil de Roberto et Marianna, ils étaient disponibles à tout moment pour apporter réponse à nos questions, chaque jour. Un grand merci à eux.
Nous leur recommandons de trouver une solution au problème de mauvaise odeur émanant des salles de bain.

2025-11-19 via Nuitee
C
Craig
8
Pros:

Keys, keys and even more keys!! It is a real shame because Arianna is amazing, she is helpful and responsive. The room was good. Noisy on the street side but this is to be expected….its Naples after all.
To access your room you need 4 different keys…and a laser for the lift. Each key you need to turn different ways. Forget and you could be there a while trying to get into room.
Someone had even locked the door to get into the ‘hotel’ from the inside on my last day and as I had left my keys in my room (as requested) I could not get out.
Please, please, please make access more simple. It ruined my stay!!!

2025-11-19 via Nuitee
L
Lauren solo_traveller us
10
Huge room, perfect location, breakfast spot was great
Pros:

The room was massive. The location was a stone throw to the metro- short walk to museum. Lots of restaurants around. The free coffee/croissant at Blanco’s was great too.

Cons:

The shower drain was clogged and feet were swimming by end. But that’s the only complaint. Everything else was perfect.

2025-10-18 via Nuitee
D
Doris couple mx
9
2025-10-17 via Nuitee
L
Ludovit couple ch
8
Pros:

Eine schön renovierte Unterkunft in einem alten Palazzo. Das Zimmer war geräumig und stilvoll eingerichtet, der zuständige Mitarbeiter (Roberto) extrem zuvorkommend, freundlich und engagiert.

Cons:

Die Strasse vor dem Gebäude war stark befahren, insbesondere mit Mopeds, daher war das Zimmer laut, auch nachts.

2025-10-16 via Nuitee
G
Gabriel couple cl
9
Un buen lugar desde
Pros:

La ubicación, en un comienzo sorprender por el sector en que está ubicado, pero cuando ya se conoce algo de Nápoles se valora la ubicación. Un lugar nuevo y limpio, que va tomado forma

Cons:

Se siente algo de ruido de la calle y del congelador.

2025-10-16 via Nuitee
S
sebastian ignacio couple cl
10
Muy buena estadía
Pros:

Al llegar nos recibió Arianna muy amablemente, incluso nos permitió hacer el check-in antes del horario propuesto y además nos agendó un taxi al aeropuerto para el día siguiente respetando un precio justo y no nos estafaran. Lejos lo mejor fue la atención que nos dieron, además de la excelente ubicación y comodidad del inmueble

Cons:

El ruido pero es algo que se escapa del inmueble, es parte de Nápoles

2025-10-16 via Nuitee
D
David family_with_children gb
9
2025-10-15 via Nuitee
R
Rafael family_with_children es
8
2025-10-14 via Nuitee
V
Victoria extended_group us
7
Pros:

Rooms were clean, modern, and nicely decorated. Roberto was very nice and helpful with reserving us a taxi to the airport for our early morning flight and he suggested a very nice restaurant for dinner. Central location close to the archaeological museum.

Cons:

This is not a hotel that has a real reception desk. They text you to ask when you will be arriving, but there is nobody onsite most of the time and when we arrived at the time we said we would arrive, nobody was there to let us in. Also there was somebody else's left luggage in our room. I guess there was a staffing issue. It is also a little tricky to get into the hotel (locked gate and only one key to the entrance per room. Key pad for gate, but not for hotel door or elevator). Room was a bit noisy.

2025-10-14 via Nuitee
R
Regina extended_group at
10
Pros:

Unkomplizierter Service und tolle Unterstützung von Roberto, sehr ruhige Gegend aber trotzdem zentral

2025-10-13 via Nuitee
M
MaggieAndRoy couple gb
8
Well located, comfortable and quiet. Excellent staff. Very good value but some issues.
Pros:

Palazzo Goyze has a great location, being in the historic area of Naples, close to Dante metro station. But crucially for us, our room, facing the courtyard, was quiet. Unlike one similar place we have stayed the building also had a lift which is handy with large bags in particular. Though the reception is not staffed for long periods, communication via WhatsApp was very good. We dealt mostly with Roberto who helped us when we had difficulty with the keys, detailed a number of local restaurants, one of which we used and was very good (Bechamel near the museum), supplied extra pillows when requested, and got us transport to the airport, at a lower cost than we had been quoted online for transfers. There was a handy free map in the reception area.

The room was reasonably large and comfortable, with a large double bed. The shower and hot water worked well and the daily cleaning and bed making was fine. Shower gel and soap was well stocked. There was a medium sized fridge, which was very handy and a kettle. Snacks and water were provided on the first day. We only tried the air con briefly but it seemed fine. The wifi worked well. The large curtains kept out most light at night.

Breakfast was provided in a nearby café. The pastries and coffee were of a good standard. It would not have been worth paying the price quoted by Booking.com and we had opted to make our own arrangement. But we were offered breakfast free of charge on arrival, and so that was a nice bonus.

Overall Palazzo Goyze was very good value for the price we paid.

Cons:

Though the room was fairly large it was not as large as we expected from the description on Booking.com which said we would have a double bed and a single bed. Also there was a step down to the balcony area very close to the left side of the bed, and meant we needed to be very careful with our footing.
While the day to day cleaning was fine, the shower had accumulated mould. We did mention this and some was removed, but more ingrained mould remained particularly in the corners and where the rail goes inside, which is only visible from inside when shutting the screen. A deep clean is needed.
The breakfast quality was good, but the Blanco café was small and very busy, and a table only become available after waiting for a while on all three mornings we went.
The availability of extra pillows should be mentioned early on, as it was late when we realised we only had two.

2025-10-10 via Nuitee
C
Christian family_with_children fr
9
Un lieu calme et cosy en plein coeur de Napoli favorisant la visite de la ville et l'accès au port.
Pros:

Les appartements sont spacieux et les hôtes sont très sympathiques. Ils s'efforcent de vous aider au mieux pour votre séjour.

Cons:

Penser à bien vous synchroniser sur vos horaires d'arrivée car l'accueil ne s'effectue pas comme dans un hôtel classique. L'accès au porche nécessite un code.

2025-10-10 via Nuitee
M
Mariusz Orlowski family_with_children gb
9
2025-10-10 via Nuitee
H
Hans-Günter couple de
10
Schlafen in einem stadttypischen alten Palazzo, ruhig und sehr sauber mit moderner, geschmackvoller Einrichtung
Pros:

Palazzo Goyze ist in einem typischen, neapolitanischen Viertel, fussläufig zum Centro Storico, nahe der Metro und Bussen. In einer quirligen Gasse, von außen nicht als Hotel zu erkennen, aber innen eine Oase der Ruhe. Total überraschend. Sehr freundlicher Empfang, alle Abreden haben per SMS bestens funktioniert. Ausgezeichnete Empfehlungen für gute, typische Restaurants. Frühstück in einer nahegelegenen typisch italienischen Bar, nett um die italienischen Stadtbewohner im Alltag zu beobachten.

Cons:

Die Benutzung des Fahrstuhls und der verschiedenen Schlüssel ist ungewöhnlich, funktioniert aber einwandfrei

2025-10-09 via Nuitee
P
Peter couple ch
9
Extrem empfehlenswert!
Pros:

Super gelegen! Roberto ist sehr hilfsbereit und freundlich. Alles perfekt!

Cons:

Etwas dunkel, aber die Wohnung ist auch super zentral!

2025-10-07 via Nuitee
C
Christian couple it
9
Ottimo.
Pros:

Il palazzo si trova in una posizione strategica, nel cuore di Napoli. Le principali attrazioni sono facilmente raggiungibili a piedi in pochi minuti, rendendolo ideale soprattutto per soggiorni di breve durata.
La camera è accogliente e confortevole, e Arianna è sempre gentile e disponibile per qualsiasi necessità.
Consiglio vivamente questo hotel per la sua posizione e per l’eccellente qualità del servizio.
Essendo situato nel centro storico, muoversi in auto può risultare complicato e il parcheggio interno non appartiene direttamente all’hotel. È un po’ costoso, ma grazie all’intermediazione della struttura è possibile usufruirne comodamente, lasciando l’auto per tutta la durata del soggiorno senza pensieri.

Cons:

Parcheggio costoso.

2025-10-05 via Nuitee
J
Jessica couple de
10
Pros:

Roberto und Arianna sind sehr nett und stehen bei Fragen oder Problemen immer zur Verfügung.
Die Zimmer sind sehr schön und sehr sauber und die Lage ist unschlagbar gut.
Auch die Frühstücksmöglichkeit im Café Blanco war super! Ich habe noch nie einen so leckeren Cappuccino getrunken!Man läuft in die historische Altstadt ca 5 Minuten.
Rundum - es war alles wunderbar.

Cons:

Es gab nichts

2025-10-05 via Nuitee
R
Roman couple nl
10
Pros:

Adrianna was of great help with offering a parking spot on the inner courtyard of the hotel. She also provided a lot of very nice interesting places to eat in the area. Many thx!

2025-10-05 via Nuitee
I
itai family_with_children pl
4
2025-10-05 via Nuitee