Bien Bac Hotel

Hotels
•
Independent
4 (1 reviews)
Ðai Lo Hoa Binh, khu 4, Mong Cai,, Ðai Lo Hoa Binh, Mong Cai, Quang Ninh, 206859 , Mong Cai , VN
84-389996254

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Facilities

Free breakfast
Front entrance ramp
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Steam room
Elevator
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Property Description

Luxurious Amenities

Take advantage of the outdoor pool, steam room, and complimentary buffet breakfast to enhance your stay.

Top-Notch Services

Benefit from concierge services, a business center, and 24-hour front desk assistance provided by our attentive staff.

Dining and Entertainment

Indulge in delicious meals at the restaurant, unwind with a drink at the bar/lounge, or enjoy snacks at the hotel's coffee shop/cafe.

Experience the epitome of comfort and luxury at Bien Bac Hotel. Book now to secure your exquisite stay!

Important information:

Take advantage of recreation opportunities including an outdoor pool and a steam room. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • General

    Private host property

Location

Guest Reviews

4
Based on 1 reviews
S
sally • family
2
Pros:

My family and I stayed here for over a week. We booked two rooms. Overall the hotel it self is not bad but it’s definitely nicer in photos than in person.

Staff here is very unwelcoming and they hardly smile or is friendly. I’ve said hi/thank you to them multiple times and they just stare are you and seemed annoyed. Most of the times they are sitting around on the sofa and on their phones. I’ve never been to a hotel and experienced that before.

The breakfast buffet hardly has anything on the menu and the breakfast staff again is very unwelcoming. It’s like they don’t want to be there.

The pool was closed and it looked very small. The gym is not bad. They say they have a sauna but they don’t. It’s a steam room.

Housekeeping/spa staff seemed more friendly. When we checked out we were charged over 300k dong for staining their pillow and towel. Price seemed very ridiculous for a stain. Overall doesn’t seem any where close to 4 stars and they definitely need to work on their costumer service. (They don’t have service at all) I was told this is one of the nicest hotels in the area and is incredibly disappointed.

2024-11-18 • via Nuitee