Kimpton Santo San Antonio - Riverwalk by IHG

Hotels
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Kimpton Hotels
9.1 (617 reviews)
431 South Alamo Street , San Antonio , us

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
High additional charges
Limited food options

Categories

Cleanliness
9.31
The room was clean, but some rooms might have noise issues that detract from the overall experience.
Service
9.78
Staff were friendly and attentive, quickly resolving issues like valet problems.
Location
9.82
The hotel has a great location, close to various attractions.
Room Quality
9.27
Rooms are spacious, comfortable, and well-decorated.
Amenities
8.8
Amenities like roof-top pool and good coffee available, but some improvements suggested.
Value for Money
8.26
The hotel can be perceived as pricey with additional fees like valet and resort fees.
Food and Beverage
8.31
Food options were limited and not satisfactory for some dietary preferences.
Overall Experience
9.28
Overall, a lovely hotel with friendly staff, but with a few areas that need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:00

Property Description

Luxurious Amenities
Kimpton Santo offers a range of amenities for guests to indulge in, including a sparkling outdoor swimming pool, a well-equipped fitness centre, and complimentary use of bicycles to explore the city.

Convenient Location
Situated just 600 metres from the Henry B Gonzalez Convention Center and the vibrant city centre, Kimpton Santo provides easy access to popular attractions such as Tower of the Americas, The Alamo, and Ripleys Believe It Or Not Museum.

Exceptional Service
With a 24-hour front desk and room service, guests at Kimpton Santo can expect top-notch service throughout their stay. Book now to experience luxury and convenience in San Antonio.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and costs USD 12 per 24 hours.

Location

Guest Reviews

9.1
Based on 617 reviews
Cleanliness: 9.31
Service: 9.78
Location: 9.82
Room Quality: 9.27
Amenities: 8.8
Value for Money: 8.26
Food and Beverage: 8.31
Overall Experience: 9.28
M
Munoz • solo_traveller • us
9
2026-02-10 • via Nuitee
M
Marcel • solo_traveller • es
9
Pros:

Clean, elegant

Cons:

Location not 10/10, buf still quite central

2026-02-09 • via Nuitee
C
Christopher • solo_traveller • fr
9
2026-02-08 • via Nuitee
D
Doris • couple • us
10
Cons:

Didn’t like that valet was 70 a night, Marriott down the road is 30-40 if rewards member

2026-01-30 • via Nuitee
C
Charlotte • solo_traveller • us
10
Great to be surrounded by a beautiful spot in a beautiful city surrounded by beautiful people.
Pros:

I had toast with the best jam I have had in ages. And the coffee was good but could be stronger.

Cons:

Nothing could have been better. The staff was friendly and helpful.

2026-01-30 • via Nuitee
K
Kristen • family_with_children • ng
10
Loved it and will come back!
Pros:

Great customer service and really comfortable beds.

Cons:

Breakfast isn’t really included—you get a $60 credit that you can put towards the total cost but it isn’t enough to cover gratuity and taxes (at least $30 for this)

2026-01-27 • via Nuitee
Y
Yanfei • solo_traveller • pk
10
Good
Pros:

👍🏻

Cons:

👍🏻

2026-01-26 • via Nuitee
J
Jeff • couple • us
10
We had a great visit in San Antonio and will definitely stay in the same facility
Pros:

It was extremely clean and the staff was amazing.

2026-01-26 • via Nuitee
J
jeffrey • solo_traveller • us
10
2026-01-25 • via Nuitee
J
Jose F. • solo_traveller • us
10
2026-01-25 • via Nuitee
K
Kim • couple • us
10
2026-01-24 • via Nuitee
W
Wendy • couple • us
9
Pros:

Location, amenities

Cons:

Parking

2026-01-24 • via Nuitee
C
Carolina • couple • us
10
2026-01-20 • via Nuitee
A
Adrienne • couple • us
9
Comfortable quick weekend
Pros:

Super friendly staff.
Speakeasy bar had great drinks.
Clean and well equipped rooms.

Cons:

The construction noises were loud in the morning in the weekends. Woke me up at 7am on Sunday. Rooftop bar was extremely busy and required reservations which was odd as a guest because we can’t just roll up at peak times. Drinks were good but had to stand at bar since we didn’t think to make reservations.
Also had very loud room/hall noises, more than normal for a hotel.

2026-01-20 • via Nuitee
A
Alejandro • couple • us
7
2026-01-20 • via Nuitee
L
Leocardy • couple • us
10
It still was excellent
Pros:

The hotel was very clean and nice. The staff provide excellent customer service.

Cons:

I think everything was good for me

2026-01-20 • via Nuitee
B
Burris • solo_traveller • us
8
2026-01-20 • via Nuitee
I
Iain • family_with_children • us
9
2026-01-19 • via Nuitee
A
Alejandro • couple • us
10
Thank you for having us Kimpton till next time!
Pros:

Nice and clean staff very friendly.

Cons:

Slight plumbing issues and hot water issues no cold water in the beginning but other than that it was fantastic as always.

2026-01-19 • via Nuitee
E
Enriko • couple • us
10
My recent stay at the Kimpton Santo in San Antonio was nothing short of outstanding. From the moment of arrival, the exp
Pros:

Everything.

2026-01-19 • via Nuitee