Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Cons:
Place was shut down by sheriff's order for renovation without permits.
No notification by hotel.
Got a call that our luggage could not be delivered to the shut down facility.

Categories

Cleanliness
1
Guests expressed serious concerns about the cleanliness and condition of the hotel.
Service
1
Service was severely lacking, with guests experiencing major issues and lack of communication.
Location
1
The location was negatively impacted by the hotel's closure due to renovation without notice.
Room Quality
1
Rooms were inaccessible due to the closure of the hotel without proper communication.
Amenities
1
Amenities were unavailable due to the hotel closure and lack of notification to guests.
Value for Money
1
Guests did not receive any value for the money paid as the hotel was shut down.
Food and Beverage
1
Food and beverage services were not available due to the closure of the hotel without guests' knowledge.
Overall Experience
1
Guests had a highly negative overall experience due to the hotel being shut down and lack of proper communication.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-11-29 05:57

Property Description

Prime Location
Located just 2.6 km from Mt Roberts Tramway, Waterfront on Glacier offers a perfect mix of convenience and beauty.

Modern Comforts
Enjoy amenities like flat-screen TV, fridge, and coffee machine in our well-appointed rooms with balcony options and sea views available.

Convenience at Your Fingertips
With a restaurant, bar, free WiFi, and 24-hour front desk, Waterfront on Glacier ensures a seamless stay for every guest.

To experience the ultimate comfort and convenience, book your stay at Waterfront on Glacier today.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property will not accommodate hen, stag or similar parties.
Bar is closed from Thu 14 Nov 2024 until Thu 27 Feb 2025

Check-in and check-out hours:

Location

Guest Reviews

8.4
Based on 34 reviews
Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
J
John
2
Pros:

Hotel was closed for renovating. Pictures were not representative.

2025-09-22 via Nuitee
T
Travelersfriend young couple us
1
Hotel Hell
Pros:

nothing

Cons:

Place was shut down by sheriff's order for renovation without permits. No notification by hotel. Got a call that our luggage could not be delivered to the shut down facility. You've been warned.

2025-06-02 via Nuitee
E
Elanya young couple us
10
We had a fantastic stay at Waterfront on Glacier. Our room was spacious, clean, comfortable, and had all the amenities
Pros:

The property had a beautiful location right on the water with a view of the mountains. The room was immaculate with a very comfortable bed and all amenities. The front desk staff were very welcoming and attentive.

2025-03-21 via Nuitee
B
Britany
10
Amazing stay!
Pros:

Amazing stay and super hospitable and friendly staff. Can’t wait to visit again!

2025-03-18 via Nuitee
M
Minehli family
10
Pros:

From My Own Experience, a Hidden Gem in Juneau

I’ve traveled extensively and usually stay in top-tier luxury hotels, so I have high expectations for cleanliness, comfort, and service. While I tend to choose places with flawless reviews, this time, I trusted my instincts and gave Waterfront on Glacier a shot, despite some mixed past feedback. The recent praise for its renovations, stylish furnishings, and overall experience convinced me, and I’m so glad I took the chance.

From the moment I walked in, I knew this place was special. The boutique-style charm, the scent of fresh wood, and the cozy atmosphere set it apart from generic hotels. Even the restroom flooring had a traditional touch that added to the authentic Alaskan feel.

Now, let’s talk about Zach. If there’s one thing that made this stay truly unforgettable, it was him. His customer service is on another level, friendly, responsive, and genuinely invested in making guests comfortable. He personally made sure we had rooms next to each other and was always ready to help.

A few things to note: The waterfront balcony view is stunning, but there’s some street noise. The hotel is still undergoing renovations, so there’s no restaurant yet, but Zach mentioned it will be ready by mid-May. The front desk isn’t staffed 24/7, but a quick call gets immediate assistance.

Would I return? Absolutely. This place exceeded my expectations, and thanks to Zach’s unmatched hospitality, it’s now my go-to in Juneau.

2025-03-03 via Nuitee
H
Heidi solo traveller us
8
Friendly staff and the space was clean and comfortable.
Pros:

The location was convenient and coordinating an Uber to the airport was smooth and easy. The space was clean and tidy. There were no offensive smells. Hallways and common areas were just as clean as the room accommodations.

Cons:

The only negative to my stay was the noise. There were loud guests in the common halls and the noise carried into my suite. Perhaps adding additional sweeps or gasketing would help with noise transference to rooms.

2025-02-28 via Nuitee
S
Sharon review category business travellers us
9
It was great and I'd be happy to return
Pros:

the staff were tremendous and very friendly

Cons:

it was hard to figure out where to park when I first arrived. the back of the property faces the water and the highway and that is where I entered the property and originally parked. But the main entrance is on the other side of the building and there were no signs to help me understand how to enter the building.

2025-02-25 via Nuitee
C
Collins solo traveller us
10
Loved it. It's definitely where i will stay when i go back
Pros:

I loved the staff!! they were so caring and kind. the rooms were stunning. Just remodeled all the appliances were brand new.

Cons:

I can't think of anything .

2025-02-16 via Nuitee
A
Adriana
10
Amazing Stay
Pros:

"From the moment our team stepped into Waterfront at The Glacier, we were treated with impeccable service at every turn. The staff were incredibly attentive, anticipating our teams needs before we even had to ask. Our room was clean, boasting stunning views of the waterfront as well as high-end amenities that made us feel at home.

Overall, this is was wonderful hotel that gave our team 5-star experience - a perfect blend of elegance, comfort, and outstanding hospitality."

2025-02-11 via Nuitee
D
David
10
First time stay
Pros:

Clean rooms and great service

2025-02-11 via Nuitee
M
Michael
6
Pros:

The bathroom has not been cleaned properly. There was someone else's hair in various spots in the shower. The front desk person was friendly if you could find them. They're regularly not at their post. You enter your room from the outside, so it was more like a Motel than a hotel. Adding to that, it appeared like there were more local people there than out of town guests, at least where my room was. The person next door was smoking weed, and the odor wafted over to my room, along with very loud domestic squabbling. The property itself, from the outside was not well kept, which added to the "Motel" feel of the place. My room was clean except for the hair on the shower walls. There was no hand soap, and the shampoo, conditioner, and shower gel canisters were empty. Thank God there was dish soap in there, so used that to wash my hands and shower with. Would not recommend.

2025-02-10 via Nuitee
C
Carey young couple us
9
Superb
Pros:

Nice room & staff

Cons:

Lots of road noise

2025-01-13 via Nuitee
W
Wayne young couple us
9
Superb
2024-12-16 via Nuitee
D
Dlmclend young couple us
8
Great work in process.
Pros:

This hotel renovation will be quite lovely once completed. The construction debris and subsequent noise were a little distracting. But I understand the developer's need to have the facility partially open to generate revenue. The owner's meticulously hand craft many of the live edge headboards and surfaces in the rooms. Walk-in showers and bathrooms were very comfy, as were the beds. Fairly convenient location, just a short walk to downtown.

Cons:

On the 1st night, we stayed on the backside of the hotel. We opened the windows and had a nice mountain breeze coming into the room. On the 2nd night, we decided to switch to a waterfront room. Although the marina views were pretty, there's a busy highway in front of the hotel that created constant noise. So I would opt to stay on the quiet side. Once finished, the upstairs restaurant will be a great convenience.

2024-11-06 via Nuitee
K
Keith
10
Pros:

The property is currently being renovated and updated. My room was very tastefully decorated including live edge desk, nightstands and sink. When renovations are completed throughout it will be a top hotel in Juneau

2024-10-25 via Nuitee
T
Troy review category business travellers us
10
That would be my only choice, for Juneau AK.
Pros:

The staff was great

2024-10-25 via Nuitee
B
Bridgette friends
10
Pros:

The staff was very friendly and accommodating. Property was under construction but at no point did it feel that way. Walking distance to the high school where I was attending events. Affordable and clean. Only negative was the trash can in the room being full on arrival and it would be really nice if there was a mirror outside of the bathroom.

2024-10-07 via Nuitee
S
Stacy young couple us
10
Exceptional
2024-09-15 via Nuitee
C
Casey partner
10
Pros:

Wonderfully remodeled hotel. Beautiful furnishings. Nice to have a kitchenette, but we didn't use it. The hotel had just opened and they are very accommodating to our needs. We had a 1st floor room on the parking area and street view. It would be nice to have some vegetative screening from passers by without having to draw the shades.

2024-09-11 via Nuitee
T
Tanya family
10
Pros:

Had a great stay and the staff was awesome and helpful came to the area for shopping and was able to get around with ease.

2024-09-11 via Nuitee