L7 WEST LAKE HANOI BY LOTTE - L7 RESIDENCES

Hotels
•
L7 Hotels
8.4 (14 reviews)
Alley 683, Lac Long Quan Street, Phu Thuong Ward, Tay Ho District, Hanoi City, Vietnam , Hanoi , vn

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Facilities

Free beach shuttle
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Nice overall experience
Cons:
Poor front desk service
Slow response times

Categories

Cleanliness
8.01
No specific comments; assumed standard quality for this hotel tier.
Service
7.48
Negative feedback regarding front desk service; experienced delays and poor manners.
Location
9.02
Standard quality for this hotel tier; no negative remarks found.
Room Quality
8.97
Not mentioned; assumed standard quality for this hotel tier.
Amenities
8.4
Not mentioned; assumed standard quality for this hotel tier.
Value for Money
8.56
Not mentioned; assumed standard quality for this hotel tier.
Food and Beverage
8.41
Not mentioned; assumed standard quality for this hotel tier.
Overall Experience
8.38
Overall, it was a really nice experience, and I’d definitely stay here again!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:14

Property Description

Luxurious Accommodation with Modern Amenities
Enjoy a comfortable stay in our 5-star aparthotel featuring a rooftop pool, spa facilities, and 24-hour front desk service. Accessible rooms are also available for disabled guests.

Convenient Facilities for Families
Families will appreciate our kids' pool, outdoor play equipment, and kids' club. Parents can unwind while children enjoy the garden.

Central Location with Easy Access to Attractions
Located near Vietnam Museum of Ethnology and One Pillar Pagoda, our property offers convenience for exploring Hanoi. Free shuttle service and WiFi are provided for a hassle-free experience.

Book now for an unforgettable experience at L7 WEST LAKE HANOI BY LOTTE - L7 RESIDENCES.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 14 reviews
Cleanliness: 8.01
Service: 7.48
Location: 9.02
Room Quality: 8.97
Amenities: 8.4
Value for Money: 8.56
Food and Beverage: 8.41
Overall Experience: 8.38
K
KOJI • couple • vn
5
なし
Pros:

なし

Cons:

掃除が雑で汚い

2026-04-12 • via Nuitee
M
Mạnh • couple • vn
10
2026-02-09 • via Nuitee
T
Thanh Hoan • couple • vn
10
2026-01-02 • via Nuitee
T
Thanh Hoan • couple • vn
10
2026-01-02 • via Nuitee
K
KOJI • couple • vn
5
特になし
Pros:

ない

Cons:

フロントの対応ま毎回遅い、酷い　マナーが悪い
マネージャーの対応も待たせて、連絡なし！適当な対応をするおテル

2025-09-19 • via Nuitee
K
KOJI • solo_traveller • vn
5
フロントは、最悪遅い対応
Pros:

なし

Cons:

スタッフの対応が非常に悪い
特にフロントは、最悪

2025-08-08 • via Nuitee
H
Hoa • family_with_children
10
Pros:

Overall, it was a really nice experience, and I’d definitely stay here again!

2025-07-30 • via Nuitee
T
Teck Heng
10
Pros:

Very good

2025-02-20 • via Nuitee
H
Huong • review category business travellers • vn
8
good
Pros:

clean and new

Cons:

location abit far from downtown

2025-02-18 • via Nuitee
E
Eun ju
10
Pros:

출장때마다 L7 이용합니다. 호텔 시설도 롯데몰 이용도 너무 만족합니다..

2025-01-15 • via Nuitee
S
Stefan • young couple • de
9
Superb
2025-01-03 • via Nuitee
E
Evelyne • young couple • se
9
Superb
Pros:

Well equipped, wonderful pool, room very nicely furnished

Cons:

The staff at the reception could have been more professional at receiving guests, they were very robotic compared to other hotels in Hanoi.

2024-12-29 • via Nuitee
A
Aki • review category business travellers • vn
10
Excellent and helpful staffs!
Pros:

Excellent and helpful staffs! They supported our guests from Denmark during their business trip stays with warm and welcoming attitude. Also helped us solve troubles with our reservation, worth a 5-star serviced residences.

2024-12-05 • via Nuitee
Y
Yin Chieh
8
Pros:

整體是好的,但缺點是晚上睡覺會聽到轟轟轟的聲音,疑似是冷卻水塔之類的聲音,及外面馬路機車聲蠻大的

2024-12-01 • via Nuitee
J
Joydeep
10
Pros:

My son and I stayed in a spacious one bedroom apartment. The apartment is in a high rise with an infinity pool (with glorious city views) and a decent bar on the rooftop. There is washer-dryer, big fridge-freezer in the apartment; also a kitchenette with pots and pans etc. The building is attached to an upscale mall with a Starbucks, a big grocery store and lots of food options. About a twenty minute drive from the Old market area. Highly recommend for a family of four or less. The only bed is a queen but there is a decent sofa.

2024-07-11 • via Nuitee