Serenity Hotel

the above statement should be in this box.
what we did like was the parking availability for our stay and location.

No

Plug sockets and extension leads need fixing and updating. Basic accommodation 2 Star rating is correct for this place so it’s correctly listed.

I had to go to a completely different building to check in the bed was hard as rocks there looked like there was blood on the door which was painted over every room stunk off weed the shower did not work

Everything. At 13.12 hrs I received a message telling where I could pick the keys up at, which was at a differant hotel. He wanted I.D. I don't have a driving Licence or a Passport he took a photo of a photo card. He then walked me across to the hotel, he said if you want to stay again phone us and we'll give you a better price. On approching the hotel It looked alright from the outside. He opened the door and I was met by a badly stained carpet and there was a mattress leaning against the wall. ( If the money was refundable I would have turned round and left) the stair carpets were thread bear, went a couple of flights of stairs no where had been vacuumed. When reaching the room 204, he stood so I couldn't see the opening side of the door, he gave me the key and went, the room had not been vacuumed, the carpet was stained in a number of places, the table in the bay was not safe (if you leaned on it, it rocked.) the chairs were stained so I couldn't sit down (I had to sit on the bed) Knob missing on the drawers, holes in the walls, at some point the door had been forced which hasn't been repaired properley, they've just screwed the frame back together which is not Secure and could be pulled apart, from the outside it looked like someone had used a crowbar on the door (I didn't see this on entering has he was stood there). The Bathroom had not been cleaned properly. There were two side curtains one was half off the runner and both were dirty, the central blind was badly stained. I couldn't log into their wi-fi it kept coming up with poor signal. It's a good job that I was only there for one night because I couldn'd leave anything there. The next time I'm in Bournemouth I'll be back to my normal Hotel.

The shower had very weak water pressure, barely more than a trickle.

Everything was dated and looked like it not only needed a clean, but a mega paint job throughout. Carpets were worn, stairs were creaky, very old fashioned but had it been clean and decorated well that would not have been a problem. There was a strong smell of Indian Curry as we entered (even my local indian restaurant dont smell like that). Room had dirty fan on the desk, TV on wall had hanging extension cable, and another extension cable on top of fridge. The bathroom had no cold water working in the sink or the bath/shower - hot tap only. Therefore we could not shower or make a cup of tea, kettle was also not the cleanest. We immediately let hoteliers know about cold water and they said they would send someone. We went out assuming it would be fixed by time we came back, 3 hrs later. Returned and still nothing done, no one had been. We now have 3 adults in this room waiting to shower and get out. Rang again to be told someone will come. Waited another half hour, no one came. Rang again and was told we could be moved. Had to pack up as they moved us to basement studio but only had 2 beds, 3rd bed was mattress on floor and we would have to make it up - not what we were expecting! Complained again and we were moved this time to new hotel round the corner Crystal Beach Hotel, not ideal as our car was parked at Serenity, but we were rushing for time now. Crystal Beach was also very dated but somewhat better. TV had 2 channels only that were not tuned in correctly, so was intermittent, fridge was manky. Window curtain hung down back of fridge, fire hazzard! Sunday morning fire alarm went off, no one came to check and everyone was hanging around the Grd Flr not knowing what to do. I should add also that the fire bell could not be heard from bathroom but was a loud bell that could be heard everywhere else, just hope no one is in shower if there is ever a fire. I managed to silence the buzzer and we waited for hoteliers to come check...no one...

room was to hot , windows were open to all even with curtain pulled , ( no privacy )the basin tap was broken ,,no cold water ,,and the hot was way to hot , and the shower controls did not work work either it was stuck in the warm posistion .