MAYAN ART Hotel Boutique - 10Th Ave

Hotels
7.7 (238 reviews)
10 Avenida Nte. , Playa del Carmen , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Tour desk
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.66
Multiple reviews highlighted issues with cleanliness and maintenance, including dirty rooms and lack of cleaning services.
Service
8.63
Many reviews mentioned friendly and helpful staff, indicating a positive service experience.
Location
9.17
The location was frequently praised as great and convenient, making it a strong selling point.
Room Quality
6.12
Several comments pointed out that rooms were outdated and not well-maintained.
Amenities
7.65
Amenities were referred to positively but also noted to be in need of maintenance.
Value for Money
8.11
Good value mentioned, but quality issues may detract from perceived value.
Food and Beverage
8.16
Food options were mentioned positively, though specific reviews about food quality are lacking.
Overall Experience
7.13
Summarizing mixed feelings; good location and service but concerns about cleanliness and maintenance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 01:05

Property Description

Prime Location in Playa del Carmen
Positioned in the heart of Playa del Carmen, Mayan Art Hotel 10 avenue is a convenient choice for travelers looking to explore the city.

Comfortable Rooms with Modern Amenities
Guests can enjoy cozy rooms equipped with flat-screen TVs, private bathrooms, and kitchenettes in select rooms.

Convenient Services and Facilities
With free WiFi, a tour desk, and a helpful multilingual staff available 24/7 at the reception, guests can expect a hassle-free stay at Mayan Art Hotel 10 avenue.

To experience the charm of Playa del Carmen from a central location, book your stay at Mayan Art Hotel 10 avenue now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 10 years old stay for MXN 150 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 238 reviews
Cleanliness: 6.66
Service: 8.63
Location: 9.17
Room Quality: 6.12
Amenities: 7.65
Value for Money: 8.11
Food and Beverage: 8.16
Overall Experience: 7.13
P
PÉTER PÁL • couple • hu
10
2026-02-28 • via Nuitee
M
Maximilian • couple • at
9
2026-02-28 • via Nuitee
J
Jordache • extended_group • fr
9
Pros:

Sympa , pas chère centre ville . Quoi de plus ….

2026-02-27 • via Nuitee
T
Tapia • family_with_children • mx
10
2026-02-27 • via Nuitee
D
Doan • extended_group • nl
1
A waste of money and was very stressful.
Pros:

The location was good, just a 10-13 minute walk away from the beach/beach clubs.

Cons:

It was horrible. I booked the Family Suite for 3 nights, which was not what it looked like in photos. It was much dirtier and older. Due to how old the building was probably, it smelled. The furniture was also old and dirty. To boot, the bathroom sink broke (when you would turn on the tap, the water leaked to the floor), and the toilet seat broke. When I asked for a new room, the manager first told me I could see the new room and choose the room I wanted, but after waiting in the room for a while and the plumber never came, I came downstairs to reception to inquire again. The manager then did an about face and told me that it was high season so there are no other rooms available.

I would have understood that if he had just told me that in the first place and been at all helpful when things in the room broke. I asked for a refund, was told it wasn’t possible, and then left anyway and booked a room the Serenity Hotel Boutique across the road, which had much more helpful staff, was clean and the room was as advertised! I

I truly wouldn’t recommend booking at the Mayan Art Hotel Boutique.

2026-02-27 • via Nuitee
V
VICTORIA EUGENIA • family_with_children • mx
9
Pros:

Ubicación

Cons:

Problemas con la tv

2026-02-26 • via Nuitee
P
Pérez • family_with_children • mx
9
Pros:

La ubicación estuvo genial, cerca de tiendas y playas.

Cons:

Les falta darle mantenimiento a las instalaciones y cosas sencillas como contactos, las puertas de la alacena, el juego de baño para colocar el papel y colgar las toallas.

2026-02-25 • via Nuitee
L
Lucio • solo_traveller • mx
5
Fue algo incomodo comparado con otros hoteles
Pros:

La verdad no me gusto, es un hotel poco confort y con histalaciones ya algo deterioradas

Cons:

NO me gustaron los pisos, los baños, las cortinas, los muebles, la ubicacion, el porton para salir, de hecho yo no recomendaria se quedaran ahi, pues por el mismo precio me he quedado ne hoteles de mejor calidad

2026-02-25 • via Nuitee
J
josiane • couple • fr
9
Pros:

Le cadre la piscine la terrasse le calme l emplacement le personnel

Cons:

La chambre n était pas isolée par 1 cloison du coup quand l un ne dort pas l'autre ne peut pas s isoler et la cuisine plus que rudimentaire pas de plaque chauffante pas de casserole ni saladier

2026-02-25 • via Nuitee
K
Kovács 2603 • couple • hu
10
Pros:

Jó helyen van, közel a part, sétáló utca, boltok. Hangulatos, kedvesek voltak a dolgozó k.

Cons:

Kicsit régi a berendezés, fürdő, de nem vészes, ennyi pénzért korrekt.

2026-02-23 • via Nuitee
I
Ioana • solo_traveller • ro
10
Amazing staff and great vibe
Pros:

I had a very pleasant stay at Mayan Art the saff is super friendly, I loved the big sized room with balcony and garden view. Beds are confortable, water pressure is very good. The location is very good, close to 5th avenue, walking distance to the beach, restaurants, atm supermarket. My stay was amazing the place has a very nice vibe.

Cons:

Not aplicable

2026-02-22 • via Nuitee
J
Jean Thibault 57 • couple • ca
8
Pros:

La situation géographique est géniale, par rapport à l'épicerie, les restos et la Quinra.
L'endroit est calme, pas de gros trafique sur ce tronçon de la 10e Avenue.
Le ménage était fait à notre convenance.

Cons:

Pour une suite supérieur avec cuisinette, l'équipement de cuisine était très insuffisant.

2026-02-14 • via Nuitee
J
Jan • couple • cz
9
2026-02-11 • via Nuitee
F
F. • couple • ca
2
So bad I had to rent a second place
Pros:

Cute garden and nice personal.

Cons:

So much noise it is impossible to live and sleep, because of construction (jan 26 to who knows when). Drunk people shouting every night even if there is no bar on that street. The garden is cute, the room is a good size, but its worth nothing if there are constantly hammers, drills, trucks and beeps. Kitchen is deficient with everything missing. Fridge froze and I lost my grocery. Wifi barely reaches despite of extension. Personal is very nice though, they did their best, but the hotel is definitely a ride in hell... that's unfortunate cause that could be good but this place have to expect to loose business with such a bad surrounding... maybe noise is "not in their control", but it ruined the experience. It has to me mentioned.

2026-02-10 • via Nuitee
M
Maria Fernanda • couple • us
10
2026-02-10 • via Nuitee
I
Irma elena • family_with_children • mx
10
2026-01-29 • via Nuitee
M
Molinari • couple • ar
9
Excelente! Muy linda posada.
Pros:

Excelente relación precio calidad. Buena ubicación , a una cuadra de la famosa calle 38 y a unos 30 min caminando a parque funadores. Buena heladera (no mini), cama extragrande y un hermoso balcón con vista a la pileta. Areás comunes muy lindas con mucha vegetación. Infusiones de cortesía a la mañana y tarde. Además cuenta con estacionamiento amplio para dejar el auto

Cons:

En el baño faltaría algunas cosas para colgar toallas o dejar el jabón o champu pero nada serio solo detalles.

2026-01-28 • via Nuitee
A
Arley Hichamón • family_with_children • co
8
Volveré
Pros:

La ubicación, cerca a la parte comercial.

Cons:

Tiene un lavado pero no tiene cocineta.

2026-01-27 • via Nuitee
S
Selina Linette • extended_group • mx
10
2026-01-26 • via Nuitee
V
Vazquez • couple • mx
8
2026-01-25 • via Nuitee