Casona Roma Norte

Hotels
8.1 (54 reviews)
Calle de Durango 280 , Mexico City , mx

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Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean hotel
Good location
Friendly staff
Great dining options
Cons:
Rooms are small
Plumbing smell in some rooms
Refund process issues

Categories

Cleanliness
7.93
Clean hotel mentioned, but some reviews indicate plumbing and odor issues.
Service
8.6
Staff described as kind and accommodating.
Location
8.74
Great location emphasized in multiple reviews.
Room Quality
7.39
Rooms described as small and with plumbing issues.
Amenities
8.42
Good dining options noted, but some complaints about the refund process.
Value for Money
7.38
Perceived as pricey for the value offered.
Food and Beverage
8.43
Good dining options highlighted, including the hotel restaurant.
Overall Experience
7.9
Good experiences admid some issues with room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:43

Property Description

Luxurious Accommodation

Culinary Delights

Prime Location

To book your stay at Casona Roma Norte and experience luxury and convenience in Mexico City, visit our website or call now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 54 reviews
Cleanliness: 7.93
Service: 8.6
Location: 8.74
Room Quality: 7.39
Amenities: 8.42
Value for Money: 7.38
Food and Beverage: 8.43
Overall Experience: 7.9
M
Malou • couple • us
10
2026-02-10 • via Nuitee
A
Abril Alejandra • solo_traveller • mx
10
2026-01-19 • via Nuitee
J
Joey • family_with_children • us
10
perfect
Pros:

everything, the staff were amazing and it was in a nice and safe neighborhood

Cons:

the room could've been larger given the amount I paid for

2026-01-15 • via Nuitee
H
HUSEYIN GOKCE • solo_traveller • tr
1
2026-01-04 • via Nuitee
J
JORGE • couple • br
6
2025-12-29 • via Nuitee
I
Isabella • couple • gt
10
2025-12-27 • via Nuitee
S
Susan • family_with_children • us
8
Pros:

Very clean hotel, good location and very kind and accomodating staff.

2025-12-02 • via Nuitee
D
demetrio • solo_traveller • ch
8
2025-11-29 • via Nuitee
D
Diana • family_with_children • mx
8
Nice area to stay, rooms are too small
Pros:

Great location

Cons:

The rooms are too small

2025-10-29 • via Nuitee
S
SIMON • solo_traveller • fr
6
Pros:

The hotel is in a great location. Bed was comfortable and friendly staff.

Cons:

Overall It doesn’t feel like a luxury hotel. Very pricey for what they really offer. Rooms are not so spacious and inward looking rooms feel a bit closed.

2025-10-27 • via Nuitee
R
Remi • couple • fr
9
un hôtel parfait et très classe.
Pros:

Le personnel est remarquable. Professionnel, attentionné, joyeux. Les chambres sont charmantes et impeccables : design, propreté. Le quartier est sûr, les restaurant sont nombreux mais celui de l'hôtel est très bien également avec un vrai choix de mets typiques. En pleine nuit (jet lag) il a été possible d'obtenir thé et café avec beaucoup de gentillesse. Enfin la déco de l'hôtel est élégante et sans clinquant.

Cons:

tout était conforme à ce que nous voulions. aucun sujet.

2025-10-24 • via Nuitee
T
Trevor • partner
10
Pros:

Excellent location. Carlos at reception was especially helpful. We will be back.

2025-10-12 • via Nuitee
S
Steve • friends
10
Pros:

wonderful staff, gourmet restaurants, pretty interior. A must when visiting mexico city.

2025-10-11 • via Nuitee
J
José Luis • couple • mx
9
2025-10-10 • via Nuitee
G
giulia
4
Pros:

Toalhas não foram trocadas durante a estadia - tive que tomar banho com a toalha molhada. Recepção terrível, funcionários ficam conversando entre si o dia todo ao invés de recepcionar o hóspede. Nos indicaram o quarto errado - e inclusive nos deram a chave do quarto errado e entramos no quarto de outras pessoas por conta disso. Segurança ruim.

2025-10-09 • via Nuitee
G
Gilbert • couple • us
7
Beautiful hotel in a great neighborhood. Please work on your refund process
Pros:

Beautiful hotel (the design aesthetic was amazing), good dining options (including a great coffee shop), solid location.

Cons:

I prepaid for transportation to and from the airport. We ultimately had to book an uber back to the airport because the driver didn’t show, and despite weeks of back and forth on WhatsApp, they never refunded me.

2025-09-29 • via Nuitee
A
Adria marina Santiago • partner
8
Pros:

No funcionaba el teléfono de la habitación, cada vez que necesitaba algo tenía que bajar, no había señal de teléfono (Telcel) dentro de la habitación y tampoco había wifi! El personal que trabajaba y atendía directamente tenía buena intención pero al final nunca se solucionó, planeábamos quedarnos una noche más y mejor cambiamos de hotel.

El baño del restaurante huele a comida eso se siente raro

2025-09-24 • via Nuitee
D
Danilo • partner
10
Pros:

Hotel and Staff are amazing!

2025-09-24 • via Nuitee
C
Chris • partner
4
Pros:

The hotel itself is good, the rooms have a very bad pluming smell. They know about it as they have odor devices around. When I checked in my room smell like it had just been sprayed with ambientalizer and the balcony doors were open. Despite this when I complaint they claim they were not aware about it. After, I heard another guest complained I request a room change as the smell was really bad, they told me they were sold out but would give me a dinner on the house.
Even though I appreciate the gesture that does not compensate having to sleep and wake up with a room smelling so bad for the price per night we paid.
No room change or night compensation, not aceptable for the severity of the smell.

2025-09-19 • via Nuitee
K
Kristin • friends
10
Pros:

Lovely friendly service and excellent breakfast

2025-08-30 • via Nuitee