Montego Bay Resort

Hotels
7.3 (249 reviews)
1800 Boardwalk , North Wildwood , us

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Ocean view
Size of room
Cons:
Cleanliness issues
Poor service
Outdated facilities

Categories

Cleanliness
5.38
Several reviews mentioned issues with cleanliness and stains.
Service
8.85
Some positive points about the cleaning staff, but overall mixed feedback on service.
Location
9.89
Many reviews highlighted the prime location near the beach.
Room Quality
6.34
Complaints about the rooms being outdated and in poor condition.
Amenities
6.87
Water park and restaurant not operational, leading to disappointment.
Value for Money
7.33
Guests expressed concerns over the overall value given the state of the property.
Food and Beverage
6.38
Restaurant closure noted and limited food options available.
Overall Experience
7.35
Overall dissatisfaction expressed about stay, especially regarding facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:17

Property Description

Prime Location

Luxurious Amenities

Family-Friendly Fun

Book now to experience your perfect beach getaway at Montego Bay Resort!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Swimming pool: Closed from Mon, Sep 1, 2025 until Fri, May 8, 2026

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.3
Based on 249 reviews
Cleanliness: 5.38
Service: 8.85
Location: 9.89
Room Quality: 6.34
Amenities: 6.87
Value for Money: 7.33
Food and Beverage: 6.38
Overall Experience: 7.35
M
Moez • family_with_children • us
2
2026-01-20 • via Nuitee
S
Sharon • couple • us
7
Our stay was ok. I wish the room was cleaner.
Pros:

The size of the room was great. Love having a kitchen and living room. Also having two separate bedrooms is a big plus. The bathroom is very big. The location is great also.

Cons:

Unfortunately, the bedrooms weren't the cleanest. One of the bedrooms had trash behind the nightstand. There were stains on the carpet.

2026-01-20 • via Nuitee
J
Jacob • family_with_children • us
3
Would not stay here again
Pros:

Very close to the beach and boardwalk

Cons:

Room was outdated and areas like the bathroom , carpet , and couch were very worn down . Tv in the bedroom would not connect to internet or play anything .

2026-01-19 • via Nuitee
Y
Yves • family_with_children • ca
9
2026-01-19 • via Nuitee
J
John • family_with_children • us
8
2026-01-19 • via Nuitee
K
Kenneth • couple • us
10
Pros:

Close to the beach

2026-01-19 • via Nuitee
K
Kathya • family_with_children • us
9
Estancia
Pros:

Está muy bien ubicado

Cons:

Personas que no respetan el ambiente familiar, mucho consumo de sustancias y el olor súper fuerte

2026-01-19 • via Nuitee
B
Bernadette • family_with_children • us
10
Pros:

Close proximity to the beach and boardwalk. The pool was great! Loved being on the first floor!

Cons:

Nothing

2026-01-19 • via Nuitee
A
Alexis • family_with_children • us
9
2026-01-19 • via Nuitee
L
Larissa R • extended_group • us
4
The only good thing about my stay was the person I was with
Pros:

Just the closeness to the beach and boardwalk that the resort offered two pools but only used one

Cons:

They need to up date everything the tv service really was bad

2026-01-19 • via Nuitee
C
Carrie • family_with_children • us
8
Pros:

Directly on the boardwalk and the beach.

2026-01-19 • via Nuitee
C
Colleen • family_with_children • us
8
Overall, great location to the boardwalk and beach.
Pros:

Location was great.
Staff at the indoor pool were friendly. The indoor pool with the slides was a daily highlight to visit.
Adam's Restaurant located on the lobby level had excellent food and service.

Cons:

Elevators were slow, not reliable.
Front desk clerks were not friendly.
The clerks didn't even look up when you entered the lobby, no greeting and would not say a word unless you approached them first.
Housekeeping only provided towels and replaced the liners in the trash can. The room was not actually cleaned and the beds were not made during our 5 day stay.

2026-01-19 • via Nuitee
R
raymond • family_with_children • us
1
Disgusting
Pros:

Nothing but location

Cons:

Entire place smelled like weed!
Disgusting! Staff knows it and says nothing. Worst place I’ve ever stayed at!

2026-01-19 • via Nuitee
K
Kayla • extended_group • us
3
More eww than woo.
Pros:

Some of the staff were nice. Some were not. The location was great.

Cons:

The room was disappointing. Trim was missing in the bathroom, and there was no towel rack or anywhere to hang clothes or towels—meaning we had to put them on the floor. The toilet had an oval bowl with a round lid, which was unpleasant. The trim between the tile and carpet was missing, leaving exposed carpet tacks that we stepped on multiple times. The fridge was empty but had black hairs in the drawers—gross.
The indoor water park sounded fun, but there were long hairs all over the floors and big clumps of hair by the pool. It made me uncomfortable enough to pull my kids out. The outdoor pool was small for such a large hotel. Staff interactions were inconsistent—some friendly, others clearly uninterested.

If the visible areas are this neglected, I can only imagine the cleanliness behind the scenes. Absolutely never again—I will not be booking here in the future.

2026-01-19 • via Nuitee
C
Colleen • solo_traveller • us
10
2026-01-19 • via Nuitee
J
Johana • extended_group • us
10
2026-01-19 • via Nuitee
D
Debra • family_with_children • us
7
2026-01-19 • via Nuitee
L
Laura • family_with_children • us
3
Pros:

Location

Cons:

ac was broken first day. Room service never serviced our room despite calling and asking for towels at least. We had to go find our own towels. One key card was never turned on causing us being locked out. Staff was very unfriendly and unaware of people around them, didn’t seem to have any hospitality training. The hallways were hot/very humid and smelled heavily of chlorine. It was a place to sleep and even that was less than satisfactory

2026-01-19 • via Nuitee
C
CECILIA • family_with_children • us
1
Disgusting
Pros:

Location and water park

Cons:

Everything was outdated very old very filthy and dirty mattresses very very old everything has not been changed in over 20 years everything was very dirty from the elevator to the floors to the windows to the appliances very disgusting

2026-01-19 • via Nuitee
L
Leonardo • family_with_children • us
5
Pros:

The location was convenient

Cons:

The hotel was extremely dirty . The pool was very dirty and made you feel slimy when you got out. Also smelled very bad. Over priced and not worth ur the money

2026-01-19 • via Nuitee