Hotel West Plaza

Hotels
9 (494 reviews)
Quinta y Emiliano Zapata 8025 , Tijuana , mx

listing image 1
Show all photos

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Hot tub/Jacuzzi
Sauna
See all facilities

Review Highlights

Pros:
Clean
Affordable
Good location
Friendly staff
Cons:
Issues with towels
Management responsiveness

Categories

Cleanliness
8.33
Several reviews highlighted cleanliness, but issues with towels reported.
Service
9.3
Staff was friendly and helpful overall, though management had some issues.
Location
9.34
Great location with access to amenities as mentioned by multiple reviewers.
Room Quality
8.79
Rooms were reported as clean and comfy, although some had issues.
Amenities
8.82
Positive feedback on amenities, but some limitations like pool access noted.
Value for Money
9.28
Value perception was high; guests felt they received good value for the price.
Food and Beverage
8.83
General satisfaction with dining options, although limited menu noted
Overall Experience
9.3
Overall experiences were positive, with enthusiasm for return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:08

Property Description

Set in Tijuana, 4.9 km from Las Americas Premium Outlets, Terrace with Free Parking

Wellness Facilities, including Sauna and Hot Tub

Enjoy an à la carte or American breakfast at Hotel West Plaza. Book now for a relaxing stay in Tijuana.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

9
Based on 494 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.83
Overall Experience: 9.3
J
Josue • couple • us
10
2026-03-20 • via Nuitee
R
Roland • couple • us
10
2026-03-19 • via Nuitee
R
Ronny • couple • us
10
2026-03-16 • via Nuitee
J
Juan Carlos • extended_group • us
10
Pros:

Is brand new everything works

Cons:

Limited parking

2026-03-16 • via Nuitee
E
Esther • extended_group • mx
7
Buenos precios y buena opción en el centro.
Pros:

Habitaciones con lo básico, están decentes y limpias, incluido el baño. El personal fue amable y la terraza es muy cómoda y amplia. Los precios son muy accesibles. Tiene estacionamiento y valet, y es buena opción si necesitas estar justo en el centro ya que llegas a pie a cualquier lado.

Cons:

El mobiliario y la ropa de cama es bastante viejo y deteriorado. Había una silla de escritorio blanca que estaba super manchada y percudida. Las camas son muy aguadas y las sabanas aunque limpias super desgastadas. Nos entregaron la habitación una hora y veinte minutos tarde, y nos compensaron con lo que creímos eran pases para el desayuno pero en realidad era sólo un descuento no tan atractivo.

2026-03-14 • via Nuitee
M
Maria • extended_group • us
10
2026-03-12 • via Nuitee
M
Melissa • family_with_children • us
10
Loved it and will be going back
Pros:

Very nice and clean

2026-03-05 • via Nuitee
A
Adan • solo_traveller • us
2
Pros:

I liked the terrace at the top floor

Cons:

The whole place had a weird smell and my room smelled even more terrible. My key to the room did not work and staff could not fix this issue so they had to escort me to my room in order to open the door for me any time I'd leave my room. To top if off there was no hot water !

2026-02-28 • via Nuitee
D
Delmi • couple • us
9
2026-02-25 • via Nuitee
D
Daniel • solo_traveller • us
6
You get you pay for
Pros:

Staff was friendly, beds were comfortable rooms were very clean. The roof top was pretty cool to enjoy and relax. The price was reasonable. And that they did do the effort to accommodate me when I had an issue

Cons:

I had no hot water in my room. But they did give me another room that had warm water at least. Then next morning at 6 am they woke me up to tell me that some rooms were getting flooded due to the storm. As well the rooms had no windows which made you feel very claustrophobic, so note to those who may suffer from that you may reconsider booking the rooms are not that big and you do feel very enclosed in a grey box. There’s a damp smell to the rooms as well. Last but not least I’m not one to focus too much on the things you can’t see but when you get this strange feeling that something or someone else is in that room with you but you’re the only one in there, yeah well to top it off I got that feeling and it wasn’t pleasant. But once again for the price I paid I got what I paid for

2026-02-25 • via Nuitee
F
Freddie • extended_group • us
8
it was better than decent just wished had more towels and toiletries
Pros:

location friendly staff

Cons:

not enough towels, and hotel shower gel, took a while for hot water

2026-02-23 • via Nuitee
R
Rolf • solo_traveller • ch
9
Komfortabler Aufenthalt zum Super Preis.
Pros:

Neu gebautes Hotel mit freundlichem Personal und grossem Komfort leicht zu erreichen!

Cons:

Ich kann mich an nichts erinnern.

2026-02-22 • via Nuitee
J
Jon • couple • us
1
2026-02-22 • via Nuitee
M
MARTIN • extended_group • mx
4
Agridulce.
Pros:

Me gusto el cuarto, las instalaciones y la ubicación.

Cons:

No me gusto el trato que le dieron a mi compañero, para comenzar lo dejaron 3 horas sin poder ingresar a la habitación por que "no le había llegado el mensaje" y yo el responsable no había girado instrucción. Posterior a ello también tuvo un incidente el cual el personal no lo trato de la mejor manera.

2026-02-14 • via Nuitee
A
Anthony • extended_group • us
9
2026-02-12 • via Nuitee
H
Humberto • couple • us
8
2026-01-31 • via Nuitee
F
Francisco • couple • us
10
Awesome
Pros:

Very clean and great location

2026-01-30 • via Nuitee
B
Bronte • couple • us
8
2026-01-26 • via Nuitee
M
Maravilla • solo_traveller • us
10
I would stay again
Pros:

Clean and fancy

Cons:

N/a

2026-01-24 • via Nuitee
A
Angelica • extended_group • us
10
I would definitely stay here again, I really liked it.
Pros:

Clean and comfortable

Cons:

Elevators didn’t work; or would take long.

2026-01-24 • via Nuitee