Novotel Nairobi Westlands

Hotels
•
Novotel
8.9 (297 reviews)
Lower Kabete Road Westlands , Nairobi , ke

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Modern facilities
Cons:
Noise levels
Inconsistent food temperature

Categories

Cleanliness
8.86
Generally clean as mentioned in multiple reviews.
Service
9.33
Consistently praised for friendly and helpful staff.
Location
9.37
Convenient location noted in several reviews.
Room Quality
8.82
Rooms were modern and spacious.
Amenities
8.35
Standard amenities; some concerns about food service.
Value for Money
8.81
Good value indicated despite some service comments.
Food and Beverage
8.36
Food quality was mixed, with some complaints about temperature.
Overall Experience
9.33
Positive overall feedback, highly recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:46

Property Description

Luxurious Amenities - Novotel Nairobi Westlands offers an outdoor swimming pool, fitness centre, and terrace for guests to relax and unwind during their stay.

Family-Friendly Services - With a kids' club and room service available, families can enjoy a comfortable and convenient stay at this 4-star hotel.

Culinary Delights - Guests can indulge in a variety of dining options including Indian, Italian, and local cuisine at the hotel's restaurant. Special dietary requests are also accommodated.

To experience luxury, comfort, and delicious dining options in Nairobi, book your stay at Novotel Nairobi Westlands now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 297 reviews
Cleanliness: 8.86
Service: 9.33
Location: 9.37
Room Quality: 8.82
Amenities: 8.35
Value for Money: 8.81
Food and Beverage: 8.36
Overall Experience: 9.33
L
Lapsker • family_with_children • ca
9
2026-03-04 • via Nuitee
L
Lutchmeeprakash • solo_traveller • mu
10
2026-03-01 • via Nuitee
J
Joséphine • couple • fr
9
Très bien
Pros:

Lieu pratique et bien équipé. Chambre spacieuse et confortable.

Cons:

L’établissement est très standardisé ; pour des vacances, un établissement avec plus de charme peut être préféré par certains.

2026-03-01 • via Nuitee
O
Onsare • family_with_children • ke
4
2026-03-01 • via Nuitee
M
Mrs Ralitsa • couple • cm
10
Excellent stay
Pros:

Clean, good interior, welcoming staff and the hotel has everything good in it from a rooftop , to a pool, amazing breakfast and dinner

Cons:

Everything was good

2026-02-27 • via Nuitee
K
Kathryn • extended_group • za
8
Pros:

Sadly only slept there! Wish I had more time to enjoy your hotel

2026-02-23 • via Nuitee
P
Peter • family_with_children • se
9
Pros:

Great hotel, guards at the entrance. Great gym, swimming pool at the rooftop.

2026-02-23 • via Nuitee
A
Antoinette • solo_traveller • ke
4
Guarantees a good night’s sleep but the property has seen better days.
Pros:

The beds are really comfortable and the staff efficient and friendly

Cons:

The property is tired, upholstery is stained and looks like it should be cheaper.

2026-02-13 • via Nuitee
A
Alebarbanti • family_with_children • it
10
2026-02-11 • via Nuitee
A
Allan • solo_traveller • za
10
2026-02-08 • via Nuitee
M
Martin • solo_traveller • ke
9
2026-02-08 • via Nuitee
E
Elizabeth • solo_traveller • gb
8
2026-01-31 • via Nuitee
E
Erlend Riskjell • solo_traveller • no
10
2026-01-29 • via Nuitee
T
Tracy • couple • ke
5
2026-01-23 • via Nuitee
L
Lokesh • couple • ke
8
Excellent comfort
Pros:

Location

Cons:

Parking congested

2026-01-21 • via Nuitee
D
DERYA • solo_traveller • tr
9
Beklentilermin oldukça üstünde gayet rahat kaliteli ve iyi hizmet veren bir otel.
2026-01-19 • via Nuitee
K
Katja • solo_traveller • de
5
Pros:

Staff was super friendly!

Cons:

Location - super noisy.
Food - was just average.
I had booked a kind superior room, which was good. However, rooms were located either facing a busy road with lots of noise. Or they are located facing the wall of the next building.

2026-01-19 • via Nuitee
J
John • solo_traveller • us
10
Pros:

It was closed to the mall and everyone was very friendly

2026-01-15 • via Nuitee
R
Rainer • couple • de
8
Sehr gute Unterkunft in Nairobi
Pros:

Lobby

Cons:

Kein Kühlschrank im Zimmer

2026-01-13 • via Nuitee
V
V • solo_traveller • gb
10
Welcoming
Pros:

Friendly staff in All departments, fresh cooked foods, extensive choice at breakfast.

2026-01-13 • via Nuitee