AC Hotel by Marriott Newtown Square

Hotels
•
AC Hotels by Marriott
7.1 (18 reviews)
200 Squire Drive , Newtown Square , us

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Children allowed

Review Highlights

Pros:
Great stay
Nice hotel
Cons:
Customer service
Unresolved requests

Categories

Cleanliness
6.43
No specific mention of cleanliness in reviews.
Service
5.9
Negative sentiment due to customer service issues.
Location
7.94
Standard quality for this hotel tier.
Room Quality
7.89
General positive sentiment regarding the hotel stay.
Amenities
7.92
Standard quality for this hotel tier.
Value for Money
6.88
General positive sentiment regarding overall value.
Food and Beverage
6.93
Standard quality for this hotel tier.
Overall Experience
6.9
Mixed experiences with notable frustrations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 20:43

Property Description

Modern Accommodations
Experience contemporary design and comfort in our stylish rooms at AC Hotel by Marriott Newtown Square.

Convenient Location
Located just a short distance from popular attractions such as Philadelphia Zoo, Mutter Museum, and Philadelphia Museum of Art.

Easy Accessibility
With Pennsylvania Convention Center and Liberty Bell within convenient reach, enjoy seamless travels during your stay at our hotel.

Book your stay at AC Hotel by Marriott Newtown Square now for a delightful and convenient accommodation experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.1
Based on 18 reviews
Cleanliness: 6.43
Service: 5.9
Location: 7.94
Room Quality: 7.89
Amenities: 7.92
Value for Money: 6.88
Food and Beverage: 6.93
Overall Experience: 6.9
P
Patrick • family_with_children • us
1
Aggravating
Pros:

The AGM refused to refund our payment even though it was a partial stay and the third party booking system agreed to refund partial payment. The AGM has not answered several voicemails as well. They likely double booked the rooms because we stayed half the time.

Cons:

Customer service

2026-01-20 • via Nuitee
P
Paula • family_with_children • br
8
2025-09-20 • via Nuitee
M
Monte
10
Pros:

Great stay

2025-07-17 • via Nuitee
M
Monte
10
Pros:

Great property

2025-07-13 • via Nuitee
R
Ruben • family
10
Pros:

Everything at the hotel was great except for one employee who told me the hotel was sold out so she couldn't give me an early check in only to find out hotel was not sold out but that was okay

2025-06-23 • via Nuitee
J
JEUNGEUN • family_with_children
2
Pros:

They did not resolved our requests for extra towels and trash can replacements. It was my first experience that no action was taken in response to the same requests.

2025-06-22 • via Nuitee
K
Katherine
10
Pros:

Nice hotel

2025-06-21 • via Nuitee
M
Marilyn • young couple • us
4
Disappointing
Pros:

Did not use

Cons:

No cleaning service although asked for. Beds too soft. Sink in bathroom is ridiculously shallow. Sink does not drain. No clean towels until asked for. Called front desk let ring at least 50 times no answer.

2025-05-19 • via Nuitee
G
Gary
6
In the dim light, we saw our room had no closet...
Pros:

The hotel is brand new and is immaculate with a very professional staff so most of my criticisms relate to the AC operating model. I'm not sure what type of traveler AC is looking to please, but the no closet, maid service every other day (not an "eco option", they just don't do it), charge for breakfast, bizarre ambiance lighting schtick didn't do it for this family based three day stay with lots of clothes for social events. Aimed to the In and Out biz traveler I guess?

2025-01-27 • via Nuitee
L
Linda • young couple • us
9
Meg at the front desk was extremely friendly and very helpful.
Pros:

We did not eat there. Did attend after party in the lobby.

Cons:

Pillows were to firm which made sleeping difficult. Quilt on the bed only came up to the middle of the bed.

2025-01-26 • via Nuitee
R
Robert • solo traveller • us
8
Very good
2025-01-24 • via Nuitee
L
Luis
10
Pros:

Excellent rooms and staff.

2025-01-14 • via Nuitee
D
David
8
Minimalist hotel
Pros:

I traveled with other employees and their rooms were not finished being built. There were no lights in the room other than the entryway and the bathroom. There is no actual closet for clothes, just a wall mounted rack next to the television. The small refrigerator had a holding temperature of 42 degrees, so it was unsafe for storing leftovers or items that were perishable. The hotel seemed to embrace the minimalistic approach. Minimal lighting, minimal water pressure. It was clean, safe and everyone I interacted with was very friendly. Since this is a business focused brand of Marriott, it is not a shock, but to rent rooms that were not properly appointed seems to be a poor business decision.

2024-12-12 • via Nuitee
P
Patrick • review category business travellers • us
10
The quality of the hotel is exceptional and it’s located in a great area with many places to eat.
Pros:

The place smelled new. It was very clean and exceptional value.

Cons:

I liked everything

2024-12-02 • via Nuitee
P
Padan • review category business travellers • us
10
Great hotel, very clean, very quiet
Pros:

Didn't eat breakfast

Cons:

Liked everything

2024-11-30 • via Nuitee
D
Deborah • family
10
Pros:

Great area. Beautiful hotel. Drinks at bar were a bit pricy but good.

2024-11-03 • via Nuitee
K
Kelly • family with young children • us
3
Poor
2024-10-20 • via Nuitee
T
Tiffany • young couple • us
5
Not good for a new hotel
Pros:

The hotel is new nicely decorated and with walking distance to the wedding venues

Cons:

Upon arrival we had to check in when we approached the front desk there was no on there. The employee was found after 10 minutes of waiting and having to bang on counter and reach around picking up their phone.
She told me there were incidental charges but never informed me of how much.
The bartender was not very friendly, couldn’t make a drink to save his life very limited alcohol available and your sodas were on on tap.
Not a good start for a new hotel
We were there for a wedding an you’d think if there was a room block for the wedding you’d be put all in the same floor. NOPE not the case.
Also found hairs in shower (no directions on to work it) and stains on “BRAND NEW SHEETS”

2024-10-13 • via Nuitee