Extended Stay America Premier Suites - Asheville

Hotels
•
Extended Stay America Premier Suites
7.4 (148 reviews)
33 Rocky Ridge Rd , Asheville , us

listing image 1
Show all photos

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Cons:
Dirty rooms
Poor breakfast offerings

Categories

Cleanliness
6.4
Multiple issues were reported regarding cleanliness, including dirty sheets and uncleaned rooms.
Service
8.9
Front desk staff were noted as friendly, though some issues with responsiveness were reported.
Location
6.9
Location was deemed inconvenient, particularly in relation to accessibility issues.
Room Quality
7.4
Issues with room quality mentioned, such as bad odors and unclean rooms.
Amenities
8.4
Amenities were available but lacking key features like a coffee maker and quality breakfast.
Value for Money
7.4
High cost was criticized in relation to the quality and service experienced.
Food and Beverage
5.9
Breakfast offerings were considered subpar and needed improvement.
Overall Experience
7.9
Overall experience reflected mixed feelings, with some positive aspects but significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:17

Property Description

Convenient Location
Extended Stay Comfort
Complimentary American Breakfast

To experience comfort and convenience in Asheville, book your stay at Extended Stay America Premier Suites - Asheville today!

Important information:

Daily Housekeeping services can be arranged for an additional charge fee.

Housekeeping service is offered every 7 days For stays of 7 nights or longer.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.4
Based on 148 reviews
Cleanliness: 6.4
Service: 8.9
Location: 6.9
Room Quality: 7.4
Amenities: 8.4
Value for Money: 7.4
Food and Beverage: 5.9
Overall Experience: 7.9
L
Luis • couple • us
3
Cons:

Poor communication amongst staff

2026-01-19 • via Nuitee
M
Melissa • extended_group • us
3
We didn't stay the 2nd night even though we paid for it :/
Pros:

Room smelled bad - like strong chemicals

Cons:

Smell of room, sheets felt unfresh

2025-12-29 • via Nuitee
M
Mireles • couple • us
10
2025-12-23 • via Nuitee
A
Ashley • solo_traveller • us
7
Would stay here again if I absolutely had to but not the first on my list of recommendations.
Pros:

Location was easy enough for what I needed.

Cons:

There was no WiFi in the area and which I understand is out of their control but I was there for work and needed to complete some things so I had to go find another WiFi source. I just wish I had been notified prior to checking in so I could have made other arrangements that better fit my time and needs. My bathroom also had a rather odd/foul smell from the time I checked in til the time I left.

2025-12-18 • via Nuitee
D
Demetrius • solo_traveller • us
10
Pros:

Clean

Cons:

No coffee maker

2025-11-16 • via Nuitee
A
amanda • family_with_children • us
3
Do better
Cons:

The location was HORRIBLE! We get there and was told that the elevator had "just broke" and was put on the 4th floor with two COPD patients, one being an elderly, Having to pay extra for a coffee maker is INSANE
The room was clean and the lady at the front desk was nice, that was about the only good thing regarding that trip.

2025-11-12 • via Nuitee
D
Dolores • family_with_children • us
6
Poor service
Pros:

The room was clean and had amenities like soap and shampoo.

Cons:

The front desk, no one came out to help me with then they checked me in a room that hadn't been cleaned. I had to call the front desk to get someone to come out from the back office to get help. Then the rebooked me into another room and didn't record it, so apparently they kept trying to book it again and guests entered my room and discovered it was occupied. When I got back my key no longer worked but the man At the front desk was able to correct the error

2025-11-10 • via Nuitee
B
Bramdon • family_with_children • us
1
2025-10-24 • via Nuitee
T
Thomas • couple • us
1
The sheets and room were dirty, they didn’t make up the room, I received four faulty keys in 12 hours from the front des
Pros:

Nothing

Cons:

Sheets and room was dirty. Did not make up room. I was given 4 bad keys over 12 hours by front desk. Charged $390 for two days Given the wrong room when checked in Dogs barking. Cold food

2025-10-20 • via Nuitee
R
Robin
2
Pros:

There was no hot water. And no heat.

2025-10-13 • via Nuitee
S
Saramar • partner
6
Pros:

Overall good value (very clean + spacious). The fire alarm light in room is too bright and flashes throughout the night so it was hard to sleep. My husband found the mattress fine, but I found it very uncomfortable. Half of the staff we spoke to were very nice, the other half were very dry (bordering on rude).

2025-10-12 • via Nuitee
B
Brandie
6
Pros:

Clean. Convenient.

2025-10-12 • via Nuitee
E
Elizabeth
4
Pros:

So right when I got there the guy at the front desk said they had overbooked themselves and I was lucky to get the last room even though I had a reservation. Some drunk guy had dropped a bottle of beer so the whole lobby/elevator area smelled like a brewery and the ground was sticky. We walked to our room and our door wasn’t even closed it actually looked like someone just put the lock out so the door was propped open which didn’t feel safe. We went to bed around 10 and around 3:15AM got woken up to the fire alarm blasting for almost an hour before the fire truck got there and said we could go back in. Nothing was communicated to us in what had happened. Then in the morning got dressed to go down for our free breakfast around 8:15am and there was coffee, and a little fridge with pre packaged eggs and a couple containers of yogurt. Not really much of any variety or anything close to a free breakfast. So we had to drive up the street to Starbucks and paid money for a real breakfast. So overall I won’t recommend staying here to anyone and I won’t come back.

2025-10-12 • via Nuitee
D
david
6
Pros:

The room was very clean but only the ne mirror and that was in the bathroom. What I guess was the smoke alarm was located over the bed and a green light flashed every 6 seconds. On the second night at 3am the smoke alarm went off and everyone had to go outside until the fire dept came and shut it off. This hotel is advertised as free breakfast they had had granola bars oat

2025-10-12 • via Nuitee
G
George
6
Pros:

The AC unit was quite noisy when running. The room was next to the elevator which could have been noisy, but it was broken the night I stayed.
I liked the location being close to the BRP.

2025-10-11 • via Nuitee
S
Sheliah
10
Pros:

Nice

2025-10-09 • via Nuitee
J
James
10
Pros:

Very nice place to stay it was like new

2025-10-07 • via Nuitee
L
Linda
8
Pros:

Breakfast was cereal and breakfast bars - can only be so good. Staff was great Biggest problem was elevator was out 2 days which was difficult for us on 2nd floor and husband walks with cane. Very difficult when checking out

2025-10-07 • via Nuitee
D
Duc
8
Pros:

Room is clean but noThe room above us is quite loud

2025-10-07 • via Nuitee
K
Kimberly
8
Pros:

Overnight stay and did not partake of breakfast but the room was clean, the staff efficient and friendly.

2025-10-06 • via Nuitee