Staybridge Suites St. Catharines Conf Ctr by IHG

Hotels
•
Staybridge Suites
8.9 (171 reviews)
327 Ontario Street , St. Catharines , ca

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
BBQ facilities
Concierge service
Salt-water pool
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Great breakfast
Good location
Spacious comfortable rooms
Cons:
Beds too soft
Noise disturbances
Weak bathroom ventilation
Water leak in shower
Vehicle theft incident

Categories

Cleanliness
8.73
Many reviews highlight room cleanliness and overall maintenance.
Service
9.2
Staff received positive comments regarding helpfulness and friendliness.
Location
8.94
Guests appreciated proximity to amenities and attractions.
Room Quality
8.79
Rooms noted as clean and comfortable with good amenities.
Amenities
8.72
Amenities mentioned were appreciated, but some noted minimal staff engagement.
Value for Money
8.58
Value mentioned in relation to the quality of services received.
Food and Beverage
9.23
Breakfast was repeatedly praised for quality and variety.
Overall Experience
9
Most reviews expressed a generally positive overall experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:11

Property Description

Modern Amenities: Enjoy a fitness centre, indoor pool, and room service during your stay.

Convenient Location: Just 21 km from Niagara Falls Train Station, with easy access to popular attractions.

Exceptional Service: Our bilingual staff is available 24/7 to assist you with anything you may need during your visit.

Book your stay at Staybridge Suites St. Catharines Conf Ctr, an IHG Hotel, and experience comfort and convenience at its best.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.9
Based on 171 reviews
Cleanliness: 8.73
Service: 9.2
Location: 8.94
Room Quality: 8.79
Amenities: 8.72
Value for Money: 8.58
Food and Beverage: 9.23
Overall Experience: 9
A
antonio • extended_group • ca
10
2026-02-12 • via Nuitee
B
Brian • couple • ca
9
Wonderful
Pros:

On the whole everything was super

Cons:

Toilets are far to low. Awkward to use

2026-01-20 • via Nuitee
L
Lynn • solo_traveller • ca
9
2026-01-19 • via Nuitee
C
Christina • extended_group • ca
9
Very nice few days!
Pros:

I liked that the room seemed very clean and the staff were very nice. The breakfast was delicious and good variety. Because we came in winter and had a couple cold days, it was nice for the heater to really keep us warm! Thank you again!

Cons:

Just the beds seemed a bit soft and a bit uncomfortable but I was still able to sleep.

2026-01-03 • via Nuitee
J
Jay • couple • us
9
Had a great stay
Pros:

Staff was extremely helpful

2025-11-17 • via Nuitee
E
Elisa • couple • ca
9
Amazing and comfortable hotel!
Pros:

Room was extremely comfortable with an amazing shower. Breakfast was top notch and included in our price.

Cons:

There was a domestic fight on our floor in the middle of the night with them screaming at each other in the hallway. Not the hotel's fault but it definitely hindered my sleep.

2025-10-27 • via Nuitee
R
Rita • couple • us
9
2025-10-19 • via Nuitee
E
Eliane • couple • ca
8
Pros:

Close to many amenities and attractions.

2025-10-05 • via Nuitee
K
Kindree
8
Pros:

The lounge on 6th floor was a great place to go out for a drink in the early evening however it was very loud on the floor very late. We were in room 624 right near the lounge and it was extremely loud past midnight and we were unable to sleep.

2025-10-05 • via Nuitee
C
Christina
8
Pros:

Helpful staff. And nice accessible rooms

2025-10-05 • via Nuitee
J
Joanne • friends
8
Pros:

Room could have been a little cleaner, but overall a lovely stay

2025-10-04 • via Nuitee
W
wauneta • family_with_children • us
10
Pros:

A wonderful place.

2025-10-03 • via Nuitee
R
Robert J • couple • mx
8
2025-10-02 • via Nuitee
D
Diana • family_with_children • ca
8
Great location and friendly staff
Pros:

Location, friendly service and room cleanliness

Cons:

Nothing. The things that I didn’t mention were not bad. I am not particularly picky to complain about all tiny details. Maybe lack of a vent in the bathrooms. That’s all

2025-10-02 • via Nuitee
J
jessica • partner
8
Pros:

Our room was nice, clean and very spacious. Would stay again.

2025-09-28 • via Nuitee
C
Corrine • partner
6
Pros:

The amenities were nice. Minimal staff engagement. Room was clean but shower leaked like a sieve.

2025-09-23 • via Nuitee
D
Doug • family
10
Pros:

Great stay. Room was perfect and the staff was great

2025-09-22 • via Nuitee
N
Nikhil
10
Pros:

Good

2025-09-21 • via Nuitee
M
Milady
10
Pros:

Loved the comfortable, spacious room.
We'll come back again

2025-09-15 • via Nuitee
A
Antonieta • family
4
Pros:

BEWARE*** VEHICLE STOLEN RIGHT OFF THEIR PARKING LOT within 4hrs of arrival. (2024 Lexus RX 350 AWD) Manager Dan Jennings handling of the situation was a shrug and a “we’re not responsible, contact your insurance company to assist, we’ll save the footage” response. I contacted corporate and he lied about his handling of the matter to corporate. It has been 10 days and it is apparent that this is just going to be swept under the rug. The handling of this is obviously an inside job. The manager wasn’t at the very least apologetic about the situation, completely dismissive as if we’re referring to a stolen phone and not a $50k vehicle taken from their property. Very non-chalant behavior. I booked 2 rooms for 3 nights. The insurance companies covered rentals for our stay in CANADA but we could not cross any rental over the border back to NY.

2025-09-09 • via Nuitee