Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Good value for money
Cons:
Cleanliness issues
Room quality not as expected
Amenities lacking in some areas

Categories

Cleanliness
6.75
Multiple reviews mention cleanliness issues, including mold and lack of proper maintenance.
Service
9.75
Outstanding service with hosts being described as kind and very helpful.
Location
9.25
Great location, close to the city center and many attractions.
Room Quality
7.25
Rooms are clean but basic, with some complaints about facilities and not matching photos.
Amenities
8.25
Standard amenities are available, though some rooms had deficiencies.
Value for Money
9.25
Guests feel they received a very good deal for the pricing.
Food and Beverage
8.75
Guests enjoyed breakfast options, which are homemade and highly rated.
Overall Experience
8.75
Overall positive experiences; many guests recommend the stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:16

Property Description

Sustainable Accommodation with Allergy-Free Rooms

Garden Oasis with Spa Facilities

Family-Friendly Rooms and Services

Experience a sustainable stay at Hanoi Family Homestay, located in the heart of Hanoi. Indulge in allergy-free rooms, spa facilities, and a beautiful garden. Families and disabled guests are catered to with family rooms and accessible amenities. Enjoy modern comforts like air conditioning, flat-screen TVs, and free WiFi in every room. Wake up to a delicious breakfast spread and dine at the family-friendly restaurant on-site. Explore nearby attractions with walking tours or rent a bike/car for convenience. Book now to enjoy a memorable stay near Hanoi's iconic landmarks and attractions.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 917 reviews
Cleanliness: 6.75
Service: 9.75
Location: 9.25
Room Quality: 7.25
Amenities: 8.25
Value for Money: 9.25
Food and Beverage: 8.75
Overall Experience: 8.75
J
Jazmin • extended_group • au
10
The staff were super friendly and hospitable, breakfast was nice and they had a water station to fill up water bottles w
2026-03-14 • via Nuitee
P
Pia • extended_group • de
8
Super Lage, schönes Zimmer, liebenswertes Personal
Pros:

Super familiär, man fühlt sich sehr willkommen und zuhause

Cons:

Nicht besonders sauber

2026-03-14 • via Nuitee
S
Sarah Lena • couple • at
9
2026-03-14 • via Nuitee
A
Alba Del Rocio • couple • es
7
Buena ubicación pero mucho que mejorar
Pros:

Buena ubicación, muy cerca de la calle del tren. Personal agradable y desayuno rico.

Cons:

Muy ruidoso, desde la habitación se oía todo, y eso que estábamos en un callejón, almohadas muy rígidas e incomodas. El sumidero de la ducha no tragaba y se hacía una piscina…

2026-03-14 • via Nuitee
Z
Zuzana • couple • cz
10
Pros:

We could not been happier with our first stay in Hanoi. The room was comfortable and okay, you have all you need, but the staff was the best part. Perfume, her children and all the persons working here are so sweet and kind, help you with everything. We booked great tour to lan ha bay with them, they even invited us for family dinner and give us a gift when leaving. Great location close to all good food in old town.

2026-03-14 • via Nuitee
M
Michèle • couple • fr
5
Pros:

L'emplacement. Repas offert

Cons:

La chambre n'était pas prête avant 16h et nous avons eu une chambre avec balcon au lieu d'une avec terrasse.

2026-03-13 • via Nuitee
N
Natascha • couple • it
9
Ottimo rapporto qualità-prezzo
Pros:

Buona posizione ed ottima colazione. Silenzioso nonostante la zona centrale

Cons:

Impossibile chiudere la porta del bagno

2026-03-13 • via Nuitee
W
Whitney • family_with_children • us
10
2026-03-13 • via Nuitee
M
Marcella • extended_group • it
8
2026-03-12 • via Nuitee
D
debbie • couple • gb
8
2026-03-11 • via Nuitee
C
Caroline • extended_group • fr
1
Loin de la réalité
Pros:

Rien

Cons:

Tout, photos non conforme au lieu.

Je précise qu'une fois sur place et après avoir vu la chambre j'ai annulé la réservation et que cela ne m'a rien coûté.

2026-03-11 • via Nuitee
A
Anthony • solo_traveller • us
10
2026-03-10 • via Nuitee
J
Jennyfer • couple • it
4
Pros:

Posizione

Cons:

Le foto della stanza non erano le stesse prenotate da booking

2026-03-10 • via Nuitee
P
Patel • extended_group • gb
10
Lovely stay:)
Pros:

Comfortable, great location, close to Hanoi Old quarter, amazing staff.

Cons:

Loved everything:)

2026-03-09 • via Nuitee
P
Pereira • couple • pt
8
2026-03-08 • via Nuitee
S
Sophie • extended_group • de
6
Super Lage & guter Preis :)
Pros:

Super Lage! Lecker Frühstück und übelst liebes Personal :)

Cons:

Das Zimmer war voller Schimmel an der Decke & immer wenn man rein kam, hat man einen Schreck bekommen. Unsere Sachen haben im Nachhinein sogar danach gerochen haben wir gemerkt. Hätten im Nachhinein eigentlich einen Zimmerwechsel verlangen müssen 🥹

2026-03-07 • via Nuitee
R
Rebecca • extended_group • it
10
2026-03-06 • via Nuitee
M
Martin • couple • nl
9
Pros:

The room was nice and had what was necassary for a relax stay. The location was good, very nearby the centre. Staff was very nice and very helpfull. The owner Perfume took great care of us, Perfume, thanx for taking such good care of my son :). Breakfast and diner were great. Local dishes and more then enough. Perfume, thank you and we wish you well.

2026-03-06 • via Nuitee
S
Shantam Giovanni • extended_group • it
6
2026-03-06 • via Nuitee
J
Janos • couple • hr
6
2026-03-04 • via Nuitee