Hotel Serena

Hotels
7.4 (53 reviews)
46 Strada Vicinale Galeoncello , Naples , it

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Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Electric bicycle charging station
Air conditioning
Room service
Family rooms
Pets allowed
Ironing service
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Poor cleanliness
Location concerns
Breakfast quality

Categories

Cleanliness
5.74
Several reviews indicated the room had a terrible smell and was not clean.
Service
9.21
Staff were described as friendly and helpful in multiple reviews.
Location
7.25
Mixed reviews about the location being somewhat remote, with some accessibility issues.
Room Quality
6.7
Rooms were spacious but had complaints about smell and issues with hot water.
Amenities
7.73
Amenities were generally satisfactory but lacked coffee in the morning at times.
Value for Money
7.69
Value perceived as fair, but the quality issues impacted the overall value.
Food and Beverage
6.74
Breakfast quality and service received negative feedback in multiple reviews.
Overall Experience
8.11
Overall sentiment mixed with positive service but significant cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:15

Property Description

Convenient Location
Hotel Serena is ideally situated in Naples, just a short distance from major attractions such as Naples Central Train Station and Naples National Archeological Museum. Guests can easily explore the city and its landmarks due to the hotel's strategic location.

Comfortable Rooms
Experience comfort and convenience in our air-conditioned rooms featuring free WiFi and private bathrooms. Each room is equipped with a desk, flat-screen TV, and complimentary toiletries, ensuring a pleasant stay for our guests.

Exceptional Service
At Hotel Serena, we prioritize guest satisfaction with 24-hour front desk assistance and room service. Our dedicated staff is committed to providing a memorable and enjoyable experience for all visitors.

Book your stay at Hotel Serena now to enjoy a perfect blend of convenience, comfort, and exceptional service.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Location

Guest Reviews

7.4
Based on 53 reviews
Cleanliness: 5.74
Service: 9.21
Location: 7.25
Room Quality: 6.7
Amenities: 7.73
Value for Money: 7.69
Food and Beverage: 6.74
Overall Experience: 8.11
M
Marcellus
8
Pros:

The owner is wonderful. Drove us to the airport to drop off the car, took us to a restaurant and picked us up later.
The room was nice and had a spacious bathroom. The only reason I took off a start is because the room smelled terribly like cigarette smoke (Italians like to smoke). The staff offered air freshening spray, but it didn't help much. There were no other rooms available to switch to.

2025-11-09 • via Nuitee
C
concetto • couple • fr
7
Pros:

Personnel très accueillant, grand parking

2025-10-14 • via Nuitee
A
Andrea Manetti 77 • solo_traveller • it
5
2025-10-13 • via Nuitee
M
Margarita • couple • es
9
2025-10-13 • via Nuitee
C
Clar • extended_group • es
9
Pros:

La habitación es grande, esta muy limpio, la cama muy comoda

Cons:

Esta en un polígono

2025-10-12 • via Nuitee
L
Lautaro Martin • couple • es
1
Pésimo servicio
Pros:

Lo unico bueno que tenia era el parking

Cons:

Pésima atención, a la hora de hacer el check in nos querían volver a cobrar la estancia negándose a que ya la habiamos pagado por booking, luego se dejaron los dni hasta el otro dia por que así le era mas cómodo para el rellenar los datos que no lo hizo por que por la mañana tuvimos que esperarlo, la habitación con un olor a tabaco inaguantable siendo que no fumamos y no tenia ventana para ventilar, el baño no le funcionaba el agua caliente para nada y cuando fuimos a pedir que nos cambie nos dijo que al haber gente usándola no se podía que nos duchemos asi, el desayuno bajamos a las 7:45(15 minutos mas tarde que abrieran) y no reponían ningún producto ni había personal para pedirle un cafe. En definitiva pésimo hotel y atención

2025-10-12 • via Nuitee
M
Michelle • solo_traveller • lu
5
Das Hotel lag 10 min vom Flughafen aber nichts in der Gegend etwas abgelegen um zu Fuss zu gehen!
Pros:

Das Personal war sehr hilfreich und nett

Cons:

Das Zimmer was ich gebucht habe war ein Geruch nach Kanalisation , und wechselte das Zimmer.
Fenster war an der Decke !
Morgens kein Kaffee ( Maschine kaputt)

2025-10-10 • via Nuitee
C
Connie • extended_group • us
7
It was okay. The hotel staff were all nice.
Pros:

The breakfast was okay. The location was not so good, very far from center of town, so we could not go out on our own. But the staff were all nice and were very accommodating. The room was nice and clean but we could not get hot water on our first night.

2025-10-09 • via Nuitee
C
Clar • extended_group • es
8
Pros:

Su amabilidad y limpieza

Cons:

El ruido pues mi habitación estaba cerca de la recepción

2025-10-08 • via Nuitee
M
María Magdalena • extended_group • es
8
2025-10-06 • via Nuitee
F
Federica • family_with_children • it
9
Pros:

L'accoglienza e la pulizia dell'hotel

Cons:

Si raggiunge il centro in poco tempo, però la strada è parecchio dissestata

2025-10-02 • via Nuitee
G
Griffith • couple • us
10
2025-10-01 • via Nuitee
J
Jean-Francois • extended_group • ca
8
Très bien.
Pros:

Le petit déjeuner était bien et l'hôtel l'a mis à notre disposition 30 minutes plus tôt afin que nous puissions nous rendre à l'aéroport à l'heure.

2025-09-30 • via Nuitee
S
Stanislav • couple • de
8
2025-09-29 • via Nuitee
L
luigi • couple • it
7
2025-09-29 • via Nuitee
B
BACCHETTO • extended_group • ar
10
2025-09-20 • via Nuitee
T
Tal • couple • il
1
חוויה לא טובה
Pros:

הצוות היה נחמד והקבלה הייתה פתוחה 24/7.

Cons:

החדר היה מלוכלך ומסריח מסיגריות. לא היו חלונות בחדר.
כל הלילה היו רעשים של טריקת דלתות ושל אנשים שמדברים. לא הצלחנן לישום כל הלילה. ארוחת הבןקר הייתה דלה ולא טעימה

2025-09-20 • via Nuitee
G
Giuseppe • solo_traveller • it
9
Ottimo hotel
Pros:

Pulizia dei locali gentilezza e accoglienza da parte del personale.

Cons:

Praticamente nulla

2025-09-15 • via Nuitee
M
massimo • family_with_children • it
10
Bella esperienza
Pros:

Ottimo staff ottima stanza grande pulita e piena di confort

Cons:

La colazione poca scelta

2025-09-05 • via Nuitee
V
Vincenzo • couple • it
10
Ottimo
Pros:

Tutto il servizio

Cons:

Pulizia e serietà

2025-09-05 • via Nuitee