Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good beach location
Cons:
Uncomfortable sun beds
Poor communication

Categories

Cleanliness
8.11
Guests reported issues with hot water and amenities not provided.
Service
9.58
Staff was very friendly, but communication issues were noted.
Location
9.62
Good location right on the beach.
Room Quality
8.57
Comfort issues with sun beds and lack of bathroom supplies.
Amenities
8.1
No shower gel/shampoo provided, which falls below standard expectations.
Value for Money
9.06
Expected more for the price of the stay.
Food and Beverage
9.11
Standard quality for this hotel tier.
Overall Experience
9.08
Mixed experience with both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:13

Property Description

Luxurious Accommodation by Popoyo Beach

Outdoor Pool and Family-Friendly Amenities
Hotel Kraken offers a refreshing outdoor swimming pool and a children's playground, perfect for families looking to unwind and have fun. The kids' club, garden, and terrace provide ample space for relaxation and entertainment for guests of all ages.

Delicious Dining Options
Indulge in a culinary experience at the hotel's restaurant, serving a variety of French, Mediterranean, and Seafood cuisine. Special dietary needs are catered to with vegetarian, dairy-free, and gluten-free options available upon request.

Comfort and Convenience
Each room at Hotel Kraken features modern amenities such as free WiFi, air conditioning, and a safety deposit box. Guests can enjoy the convenience of room service, luggage storage, and a wardrobe in every room.

Experience a perfect blend of comfort, convenience, and leisure at Hotel Kraken. Book your stay now for an unforgettable beachside getaway.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 10 reviews
Cleanliness: 8.11
Service: 9.58
Location: 9.62
Room Quality: 8.57
Amenities: 8.1
Value for Money: 9.06
Food and Beverage: 9.11
Overall Experience: 9.08
M
Mr. Julio Orozco • couple • ni
10
2026-01-01 • via Nuitee
A
Alexander
2
Pros:

They double charged me and wouldn’t communicate with me on this platform, it’s been more than 10 hours since I wrote to them.

2025-12-27 • via Nuitee
H
Harald • couple • at
8
Pros:

Good location right on the beach, nice pool. The staff was very friendly!

Cons:

No hot water in our bath room during the whole stay! No shower gel/shampoo provided. The wooden sun beds at the pool were very uncomfortable, no covers provided.
Sorry, we expected more for the price of our stay...

2025-12-24 • via Nuitee
S
Sara • family_with_children • ni
5
2025-11-22 • via Nuitee
J
John • solo traveller • us
9
I cannot wait to return!
Pros:

Location and friend/attentive staff.

Cons:

The air conditioning in room 8 was a little weak but it did work.

2025-04-09 • via Nuitee
A
Anikeener • family with young children • ni
9
Great beach hotel!
Pros:

The setting is beautiful right in front of the beach, the food was great too!

2024-09-02 • via Nuitee
T
Tania • family with young children • ca
10
Exceptional
2024-02-27 • via Nuitee
A
Alejandro • young couple • us
7
Peaceful and modern, but could be more plush
Pros:

Brand new hotel with a fantastic location, beautiful views, and a great pool and a restaurant. It seems like the best hotel in the area, by a good margin. We loved how clean and modern it was. It was overall a very pleasanta and relaxing experience.

Cons:

The mattress was awful. Instead of a proper king mattress, it was two hard twin mattresses combined, and my back was very stiff in the morning. The lounge chairs around the pool were pretty but had no cushions, so there weren't many places (aside 1 hammock), to comfortably lounge. Fixable problems, but it feels like they cut corners, and it's a dissapointment for the price.

2024-01-02 • via Nuitee
M
Milhem • young couple • ni
8
Very good
2023-08-03 • via Nuitee
M
Maksymyk • review category business travellers • ni
7
Nice spot , will be good to stay when construction is complete.
Pros:

Location is great. Room is stylish and clean.

Cons:

The food was average. The check in staff did not seem excited or happy to engage with clients.

2023-07-13 • via Nuitee