Candlewood Suites Chester Richmond by IHG

Amazing Place To Stay At

To begin we got a hotel room with no view of the outside there was a pillar blocking the window. To continue me and my family got some of the worst sleep imaginable due to the thermostat not going lower the 69 degrees and the ac wasn’t consistent and kept turning off. Another thing is the WiFi didn’t work and there was no connection even when connecting to the WiFi. The staff was not helpful at all there was a lady who said she would bring us a fan and never did and there were two lady’s who where super rude to my mom who came to visit with food and when I walked out to get her after they wouldn’t allow her to my hotel I over heard them talking about her in a rude way. When we got to my room I called down and asked for the manager and she denied me. Overall all this was one of the worst experience at a hotel that I’ve had.

Na

Great hotel

My stay was great I’ve stayed here back in June which prompted my stay this month. I came down from Alabama to Virginia to visit my spouse who’s in military AIT. If only early check in around 12 was possible as I was really tired from the driving but was able to check in early at 2 with the help of front desk

Customer service was awesome! They went above and beyond to make sure we had an awesome stay. We are in the area quite a bit and this is now our go-to hotel.

There was no parking so we had to park in the front. Hopefully don't get towed

With the beautiful facilities, kind staff, and an immaculate room, we couldn’t have asked for a better experience!

Dishes dirty. Comforter dirty. Toilet dirty. Never been in a dirty candlewood suites before.
Loved the shower and the mini apartment setting.

I’m very pleased with my stay at Candlewood Suites Chester Richmond. Front desk staff is pleasant and helpful. The room is clean, updated, all amenities one could need. The bed is comfortable. I’m traveling alone , senior woman, and feel safe here.

Room was comfortable and clean. Staff was professional and friendly.

N/A

Very nice, just couldn’t get a signal with cellphones

Facilities brand new and staff was great.

Very disappointing. Thermastat unable to be adjusted lower than 68 however the room would not even cool to 68 the temperature stayed between 72-74. Woke up drenched in sweat. Shower only gets lukewarm not matter how hot you try to make it. Otherwise a very clean hotel. Staff seemed to still be in learning mode. Took 4 people to get me registered and that took them 20 minutes to assign me a room when I had a reservation.

No "free breakfast" was a good thing

Wonderful brand new hotel. Beautiful room, great staff. Very clean!

It is in a nice area place. all the worker are very nice

Everything about my stay was perfect! Staff were so amazing and I will definitely book every time I visit.

Very nice hotel. Gentleman that worked in the evening was very helpful.