Hotel HW EXPRESS

Hotels
8.7 (1731 reviews)
60 San Antonio , Santiago , cl

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Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Safety deposit box
Tour desk
Soundproof rooms
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Great location
Cons:
Poor breakfast quality
Service at check-in was subpar

Categories

Cleanliness
9.09
The rooms were reported as clean, but there were issues with punctuality of cleaning services.
Service
8.56
Generally friendly staff, but some negative experiences, especially at check-in.
Location
9.6
Well-located in the heart of Santiago, close to various amenities.
Room Quality
9.05
Rooms were described as comfortable and nicely furnished.
Amenities
8.08
Lack of a pool noted; other amenities like breakfast were mentioned as needing improvement.
Value for Money
9.04
Good price-quality ratio; hotel offers decent accommodations for its price.
Food and Beverage
7.59
Breakfast quality was criticized significantly for being below expectations.
Overall Experience
8.56
Mixed feelings with some high points in terms of comfort and location, but notable issues with breakfast and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:29

Property Description

Convenient Location in Santiago
Hotel HW EXPRESS is ideally situated in the heart of Santiago, making it easy for guests to explore nearby attractions such as the Museum of Pre-Columbian Art and La Chascona.

Comfortable Rooms with Modern Amenities
Each room at Hotel HW EXPRESS features a flat-screen TV, air conditioning, and a private bathroom with complimentary toiletries. Some rooms even come with a cozy seating area for ultimate relaxation.

Helpful Bilingual Staff and Airport Shuttle Service
Our friendly staff members speak both English and Spanish and are available at the reception to assist guests with any inquiries. Additionally, we offer a paid airport shuttle service for convenience to and from Santiago International Airport.

Ready to experience the best of Santiago? Book your stay at Hotel HW EXPRESS now for a memorable and comfortable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 1731 reviews
Cleanliness: 9.09
Service: 8.56
Location: 9.6
Room Quality: 9.05
Amenities: 8.08
Value for Money: 9.04
Food and Beverage: 7.59
Overall Experience: 8.56
J
jean-francois • solo_traveller • fr
7
Pros:

Grande chambre avec petit salon. Salle de bain moderne impeccable. Grand lit spacieux.
Bonne organisation pour avoir un taxi a l aéroport.

Cons:

Chambres sur la rue. Porte fenêtre de la chambre au 3ème etage pas étanche au bruit. Réveil au milieu de la nuit par les passants et autochtones ivres et à l aube quand la circulation redémarre. Chambre au 4 eme plus calme.
Couette du lit trop épaisse et beaucoup trop chaude.

2026-03-07 • via Nuitee
V
Victoria • couple • ru
9
Pros:

Everything

Cons:

-

2026-03-06 • via Nuitee
E
Enzo Francisco • family_with_children • cl
7
2026-03-06 • via Nuitee
L
Luis • solo_traveller • cl
10
Comodidad y privacidad
Pros:

Todo, principalmente la limpieza

2026-03-06 • via Nuitee
F
Facundo • extended_group • ar
10
2026-03-06 • via Nuitee
M
Maria Teresa • family_with_children • pt
9
2026-03-05 • via Nuitee
P
PATRICIA • couple • ar
10
2026-03-05 • via Nuitee
D
diego • couple • ar
9
2026-03-04 • via Nuitee
I
Ignacio • family_with_children • cl
10
Pros:

El desayuno y el personal

Cons:

Las sabanas eran muy duras

2026-03-02 • via Nuitee
J
Jayden • couple • us
10
Excellent stay, would totally come back again if needed!
Pros:

Very clean space with super accommodating staff!

Cons:

The shower in the king size bedroom does leave room for improvement, the slanted surface that is textureless and has no railing is just asking for someone to slip.

2026-03-02 • via Nuitee
M
Maria Teresa • couple • pt
9
2026-03-01 • via Nuitee
M
Mariana • couple • br
8
Satisfatório
Pros:

Localização muito boa para ir aos pontos turísticos do centro a pé. Tem ponto de ônibus na esquina e estação de metrô perto. A noite é um pouco perigoso. Quarto muito aconchegante. Café da manhã tem poucas opções, mas é ok.

2026-02-28 • via Nuitee
R
Roland • couple • de
8
Pros:

Zimmer nach hinten war ruhig. Zentrale Lage.

2026-02-27 • via Nuitee
P
Paola • couple • cl
10
2026-02-27 • via Nuitee
D
Debra • couple • au
8
Pros:

The hotel was clean and comfortable. The rooms were nice. The reception staff were friendly and helpful. The breakfast was good.

2026-02-27 • via Nuitee
L
Lore • couple • be
8
Pros:

We only stayed to sleep as our flight was delayed and we had another flight early in the morning.
The reception was friendly and efficient.

Cons:

The neighborhood might be a bit shady.

2026-02-26 • via Nuitee
M
Molly • extended_group • au
10
2026-02-25 • via Nuitee
E
Ercilia • solo_traveller • cl
5
Ruido por construccion aledaña
Pros:

El desayuno aceptable y buena ubicación.

Cons:

Al ingresar pague para entrar a la habitación mas temprano para poder descansar, y hubo ruido de construcción muy molesto en la mañana que no permitio descansar. De haberlo sabido no me quedaba ahí.

2026-02-23 • via Nuitee
J
Julie • couple • fr
10
Pros:

Rapport qualité prix imbattable, petit déjeuner complet et bon, chambre très bien. Personnel très gentil. Service de navette aeroport payant efficace. Emplacement à proximité des lieux d'intérêt, tout est faisable à pied.

Cons:

C'est situé dans le centre historique où l'atmosphère devient étrange le soir tard quand c'est désert. Il faut apparemment éviter de s'y promener la nuit (nous n'avons pas testé, la nuit on dort..) cependant nous sommes arrivés tard en taxi et aucun problème à signaler et le taxi a attendu qu'on rentre dans l'hôtel avant de repartir, l'attention est sympathique.

2026-02-23 • via Nuitee
S
Scott • couple • us
7
5 nights in Santiago
Pros:

Like the large sitting area and the beds were very comfortable. Bathrooms were nice with good water pressure and plush towels

Cons:

Breakfast was not very appetizing; very little fresh fruit and all pastries were prepackaged. We’re not allowed to take coffee to our room. Reception staff greeted us when we would come and go but otherwise no very helpful. We asked them to make a simple phone call to a laundromat to see if we could get laundry done in a day. They couldn’t do it. Also asked for restaurant recommendations and the only place they could suggest was in the hotel across the street. That may be due to fact that everything within several blocks of the hotel close as soon as it gets dark

2026-02-12 • via Nuitee