Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
None
Cons:
Lack of cleanliness
Poor service
Undesirable location
Substandard room quality
Inadequate amenities
Poor value for money
Unsatisfactory food and beverage
Negative overall experience

Categories

Cleanliness
2.5
Guests had negative feedback on cleanliness, citing issues with hygiene.
Service
1
Service was severely criticized by guests for being unfriendly and unhelpful.
Location
1
The location was considered undesirable by guests due to lack of accessibility.
Room Quality
1
Rooms were described as substandard with uncomfortable beds and poor amenities.
Amenities
1
Guests were dissatisfied with the lack of adequate amenities and services provided.
Value for Money
1
Guests felt that the price paid did not justify the poor quality of services and facilities.
Food and Beverage
1
Food and beverage options were criticized for being unappetizing and overpriced.
Overall Experience
1
Guests overwhelmingly had a negative experience and would not recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-11-29 08:08

Property Description

Outdoor Swimming Pool and Garden: Guests can relax and unwind by taking a refreshing dip in the outdoor swimming pool or strolling through the beautiful garden.

Free Private Parking and WiFi: Enjoy the convenience of free private parking and stay connected with complimentary WiFi throughout the property.

Comfortable Rooms with Modern Amenities: Each guest room features a flat-screen TV, air conditioning, and a private bathroom with free toiletries and slippers for a comfortable stay.

Experience a relaxing getaway at De Balen Soultan Hotel with a perfect blend of modern amenities and natural beauty. Book your stay now to create unforgettable memories.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

5.8
Based on 6 reviews
Cleanliness: 2.5
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
Z
Zambrano • review category business travellers • hk
1
Bad experience
Pros:

Nothing

Cons:

Everything

2025-05-31 • via Nuitee
S
Shamila • review category business travellers • au
9
HIGHLY RECOMMENDED.
Pros:

This hotel is under new management, A real diamond.
Excellent location close to the airport. Perfect for travelers who have very early flights to catch. There is "Gojek" ride share (like Uber, and very easy to download) driver on standby who can get you to the airport, or Mandalika beach, Mataram city, Senggigi beach, and the ferry/fast boat terminals or any otherplace in Lombok.
The restaurants are good, however, in house dining options are a little limited.

Cons:

The staff are not always familiar with English. They use Google Translations if they need to, but very friendly, polite, and will fiix any problem.

2025-05-13 • via Nuitee
M
Margaretha • young couple • nl
7
Good
2025-05-13 • via Nuitee
T
Tim • solo traveller • us
10
Exceptional
Pros:

Beautiful

2025-05-02 • via Nuitee
P
Pham Hoang Thu
2
Affordable, nice staff but not recommended
Pros:

The staff were very friendly and helpful. Food and drink were good.

The hotel looks nice from the outside but the rooms were terrible.

My first room, 4115 had blood stains on the bedsheet, mold on the ceiling and the balcony door couldn’t close. After i told the front desk they gave me another room.

The 2nd room, 4117, was even worse. There were stains everywhere. I had to use a towel on top of the bedsheet and the bathroom was stinky from the drainage.

Both rooms had terrible sound proof. I could hear noises from the road, especially when people road rage after midnight till 3am. Then prayer started at 4.30am. I was able to get about an hour of sleep.

2025-02-04 • via Nuitee
C
Connie • group • hk
2
Very bad experience
Pros:

Staff is friendly

Cons:

The hotel was severely run down, the paint on the wall has come off and some areas could find mould. The lock to the balcony was not working well and the key was crooked. The balcony doors have a visible slit after closed. The room was smelly when first went in. The other room had a strong smell of air refresher. The toilet was uncleaned. The bedsheet had stains and felt uncleaned.

2024-11-22 • via Nuitee