Madelise Stardust Hotel & Travel

Hotels
8.3 (44 reviews)
11 Phố Nguyễn Thái Học , Hanoi , vn

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Facilities

Free beach shuttle
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Extremely dirty
Damp rooms
Poor room quality

Categories

Cleanliness
6.51
Multiple reviews mention extreme dirtiness and lack of cleanliness.
Service
9.48
Reception staff were helpful, indicating reasonable service.
Location
10
Location was often mentioned positively as good.
Room Quality
5.47
Many complaints about room condition, dampness, and issues with the bathroom.
Amenities
8.49
Amenities not mentioned, assumed standard for this hotel tier.
Value for Money
7.46
Guests feel there are better options for the price.
Food and Beverage
10
Not mentioned specifically, assumed standard quality for this hotel tier.
Overall Experience
9.01
Overall experience includes both good and bad feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:22

Property Description

Madelise Stardust Hotel & Travel, located in the heart of Hanoi, offers a blend of convenience and luxury for your stay in Vietnam's capital city. Modern Amenities such as free WiFi, flat-screen TVs, and room service ensure a comfortable stay. Relax on the Terrace or unwind at the hotel's Bar after exploring nearby attractions like Hanoi Temple of Literature and St. Joseph Cathedral. Ready to experience the charm of Hanoi? Book your stay at Madelise Stardust Hotel & Travel today and make unforgettable memories in this vibrant city.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.3
Based on 44 reviews
Cleanliness: 6.51
Service: 9.48
Location: 10
Room Quality: 5.47
Amenities: 8.49
Value for Money: 7.46
Food and Beverage: 10
Overall Experience: 9.01
O
Okan • solo_traveller • de
8
2026-01-13 • via Nuitee
E
Ellen • extended_group • ie
7
Nice hotel but needs to align with booking.com
Pros:

Clean and comfortable

Cons:

Hotel staff contacting me via WhatsApp looking for payment, I had opted for payment on check-in.
The hotel had overbooked for NYE and asked us to cancel on booking.com for a discounted price? Also, booking.com site details check-out 12:00 - 13:00 but check-out is 12:00.

2026-01-02 • via Nuitee
D
Dominique Tara • couple • nl
4
Niet aan te raden
Pros:

Centrale ligging

Cons:

Heel gehorig, kapotte douche kop, rottend hout in de badkamer en de mannelijke receptionist was niet erg gastvrij

2026-01-02 • via Nuitee
M
Mark • extended_group • gb
1
Do not pay to stay in this hotel. There are much better ones for the price
Pros:

The ONLY good thing was the location.

Cons:

1) booking.com - just a few days before, I received notification the room was cancelled. It didn’t give me a chance to provide another card. I was invited to rebook at a higher price!!! Really not what I needed whilst in the middle of travelling.
2) the room and sheets were damp
3) there was noise all night from the elevator, the car horns, vibration of traffic and music from the building opposite.
4) both my wife and I hurt our hands closing the bathroom door because the handle is next to the wall.
5) the glass bathroom means that if you turn on the toilet light at night you illuminate the whole room.

2025-11-15 • via Nuitee
D
Demi • solo_traveller • gb
7
2025-11-08 • via Nuitee
K
Kenzo • family_with_children • fr
6
Pros:

Le personnel

Cons:

Une humidité dans les pièces ABOMINABLE

2025-11-02 • via Nuitee
A
Ashley • extended_group • au
10
Pros:

yes it was fabulous

Cons:

Good location and friendly staff

2025-11-01 • via Nuitee
H
Hahn • solo_traveller • de
10
2025-10-30 • via Nuitee
Y
YASUHIRO • solo_traveller • jp
7
安く済ませたいなら選択肢のひとつになるかな
Pros:

宿泊のことだけを考えれば、コスパは良いと思う。

Cons:

やや老朽化しているかな、という印象。

2025-10-26 • via Nuitee
T
Thomas • solo_traveller • de
9
Pros:

Sehr zuvorkommend und haben sogar noch das Taxi bezahlt

Cons:

Kein Fenster im Zimmer

2025-10-25 • via Nuitee
G
Gavin Christopher • solo_traveller • gb
1
Pros:

Location was good

Cons:

Extremely dirty, damp, insects and hair on bed sheets. Communal areas are also unclean. I did not stay here. I checked-in and on viewing two separate rooms, both equally unsatisfactory I checked out. While the reception staff were helpful, their management who are not available on-site, refused to speak to me on the phone regarding cancellation. This is certainly not a 4 star hotel. Avoid at all cost!!

2025-10-17 • via Nuitee
H
hà • couple • vn
1
Khách sạn chộp giật
Cons:

Khách sạn tự hủy phòng của khách vì giá đặt sớm chênh lệch so với ngày lễ. Nhân viên nam tư vấn qua điện thoại thiếu chuyên nghiệp, trả lời xấc xược. Nhắn tin qua booking ko trả lời.

2025-08-31 • via Nuitee
T
Trần • couple • vn
10
2025-08-15 • via Nuitee
E
Edoardo • solo_traveller • it
10
Pros:

Albergo pulito e ottima posizione

2025-08-12 • via Nuitee
T
Tuyến • couple • vn
10
Tốt
Pros:

Oke

Cons:

Địa chỉ tốt

2025-08-04 • via Nuitee
I
Iuliia • extended_group • ru
1
Ещё раз бы туда не приехала
Pros:

Только персонала и месторасположения

Cons:

Очень очень сильно грязно. Полотенце вообще старые непонятно даже свежие или нет. Потолки сильно низкие
высокому мужа было дискомфортно
Хорошо что мы были только сутки

2025-07-14 • via Nuitee
J
Jessie • review category business travellers • au
10
It was perfect for after 20hrs of travelling
Pros:

Great service very helpful and attentive

Cons:

Just I would like a bath tub but it was so cheap so I can’t expect too much.

2025-04-23 • via Nuitee
Y
Yuval • review category business travellers • il
10
Exceptional
Pros:

Ming is perfect
She took care of everything for me and even more.

2025-04-07 • via Nuitee
E
Emily • solo traveller • gb
10
Good
Pros:

Very good hotel! Great location, friendly staff, and spotless rooms

Cons:

Nothing

2025-04-06 • via Nuitee
A
Alexa • young couple • de
10
Service and Staff were excellent!
Pros:

The Service and the staff were excellent!! We had a huge window in our room which we loved.

2025-04-04 • via Nuitee