Holiday Inn & Suites Penang Prai by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9.2 (184 reviews)
1919 Menara Sentral, Jalan Juru Sentral, Bukit Mertajam , Bukit Mertajam , my

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Hot tub/Jacuzzi
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Cleanliness concerns
Limited lifts
Minor service issues

Categories

Cleanliness
8.18
Concerns about hygiene were noted, including unclean dishes.
Service
9.65
Generally friendly staff, but some service issues were reported.
Location
10
Multiple reviews highlight the convenient location with various eateries.
Room Quality
9.14
Comfortable bedding and good room amenities were mentioned.
Amenities
8.67
Good amenities but some issues like limited lifts noted.
Value for Money
9.13
Overall worth the stay based on positive feedback.
Food and Beverage
9.18
Good breakfast options and quality food reported.
Overall Experience
9.67
Majority of feedback highlights a positive experience despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:41

Property Description

Luxurious Facilities and Amenities
Indulge in the outdoor swimming pool, garden, terrace, and on-site restaurant.

Relaxing Options
Unwind in the hot tub and take advantage of convenient room service.

Exceptional Service
Our 24-hour front desk staff is always ready to provide you with top-notch assistance.

Escape to Holiday Inn & Suites Penang Prai for an unforgettable stay.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 184 reviews
Cleanliness: 8.18
Service: 9.65
Location: 10
Room Quality: 9.14
Amenities: 8.67
Value for Money: 9.13
Food and Beverage: 9.18
Overall Experience: 9.67
J
Jean-François • solo_traveller • my
8
Pros:

Nice hotel, near all the facilities.

Cons:

Registration at check in was too long. This needs to be improved. Too many people at the breakfast.

2026-02-14 • via Nuitee
F
Frank • couple • nl
10
Unexpected hospitality!
Pros:

This is a beautiful hotel with lovely rooms that are clean and well maintained. The staff are extremely friendly and welcoming. The location is excellent, with many dining options within walking distance, ranging from high-end restaurants to very affordable local places.

One evening, we decided to dine at the hotel restaurant instead of going out. Upon arrival, it seemed as though the restaurant had been fully reserved. We were informed that a special event was taking place – a Muslim celebration held before Ramadan, with the kitchen filled with a wide variety of local dishes.

At first, we felt slightly hesitant, as it seemed like a private gathering. However, the guests and staff were incredibly warm and hospitable. They were genuinely happy to let us taste their food and share in the experience. The hospitality was exceptional, and the quality of the dishes was outstanding – truly authentic and even better than what you often find in restaurants.

This unexpected evening became one of the highlights of our stay, and we are very grateful to have been part of such a special and generous experience.

Cons:

Nothing, maybe that the swimming pool was a bit cold and lacks sunlight during ta great part of the day

2026-02-11 • via Nuitee
M
Muhammad Ikmal Afif • couple • my
7
2026-01-31 • via Nuitee
I
Irene • solo_traveller • sg
8
Am comfortable with all but at booking .com I saw a free breakfast during my booking but when I reach the hotel they cla
Pros:

The location and space in the room. Nice view from the room.

Cons:

Nothing

2026-01-28 • via Nuitee
E
Eka • couple • my
10
2026-01-25 • via Nuitee
X
Xiumei • solo_traveller • cn
10
2026-01-25 • via Nuitee
N
Nan Tee • couple • my
10
2026-01-25 • via Nuitee
M
Mohd • couple • my
10
2026-01-24 • via Nuitee
M
muhammad • couple • my
10
best terbaik 👍🏻👍🏻
Pros:

semua ok

Cons:

tidak ada

2026-01-24 • via Nuitee
M
Muhammad Afiq Bin • extended_group • my
9
2026-01-23 • via Nuitee
S
Sheong Huat • family_with_children • au
10
Love it will be back soon definitely
Pros:

Excellent

Cons:

Very handy and convenient facilities

2026-01-22 • via Nuitee
S
Sachihiro • solo_traveller • jp
10
Pros:

値段相応にいいと思います。
フロント、レストラン、ルームメイクどのスタッフさんも接しやすいです。
シャワーの水量も十分で、熱いお湯もでます。
バスローブがあります。
バスタオル、ハンドタオル、ミニタオルも準備されています。
予算が許すならまた泊まりたいです。
出張での利用で、贅沢でした。

Cons:

エアコンを切っても肌寒いです。
連泊でもスリッパは補充されません。
シャワールームにものを置くラックがないので、ちょっとだけ不便です。
部屋も廊下も窓が大きいので、高所恐怖症にはつらいです。

2026-01-21 • via Nuitee
L
LI • couple • cn
10
2026-01-20 • via Nuitee
C
Check Kwong • couple • my
10
Will come back again
Pros:

All good~

Cons:

Nothings ~

2026-01-20 • via Nuitee
N
NG HUA • solo_traveller • my
6
Cons:

1. limited gym facilities
2. jacuzzi - expected to be hot water
3. noisy neighbour due to banging of door

2026-01-19 • via Nuitee
A
Adam Salihin • couple • my
10
2026-01-19 • via Nuitee
Z
Zariah • family_with_children • my
10
Great
Pros:

The location a bit difficult to get Halal food

Cons:

Location

2026-01-19 • via Nuitee
Y
Yeong Shiuan • couple • my
9
2026-01-18 • via Nuitee
B
Boy • couple • my
4
2026-01-17 • via Nuitee
A
Ahmad Aizat Azmir • couple • my
10
2026-01-17 • via Nuitee