Candlewood Suites Morristown West by IHG

Hotels
•
IHG
9.1 (9 reviews)
4354 VERDE CROSSING, Morristown, Tennessee, 37814 , Morristown , US
1-4236901777

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Pets allowed

Facilities

Meeting rooms
Smoke-free property
Wheelchair accessible parking
Braille or raised signage
24-hour business center
Free self parking
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Accessible shuttle
No accessible shuttle
See all facilities

Review Highlights

Pros:
Brand new property
Spacious, well-furnished suites
Very friendly desk/ staff
Convenient location near restaurants and shopping
Comfortable overall stay
Good value compared to alternatives
Cons:
Specific cleanliness issues (dishes in dishwasher, dirty pot, unclean fridge, shower shelf, bathroom floor)
Beds not very comfortable
No breakfast offered
Amenities unfinished (no working ice machines, pool area unusable)
Limited towels
Staff smoking on property

Categories

Cleanliness
8.3
New property and generally described as clean, but multiple reports of dirty dishes in dishwasher, a dirty pot, unclean fridge, a dirty shower shelf and a bathroom floor not fully clean.
Service
9.7
Staff described as very friendly at the desk and helpful; however, some concerning staff behavior was reported (employees smoking on property), leading to mixed impressions but overall positive front-desk service.
Location
9.6
Praised for a convenient location close to restaurants, shopping and about an hour from the Bristol track; easy area to navigate for food and shopping.
Room Quality
8.6
Spacious, well-furnished suites and generally comfortable, but several guests noted uncomfortable beds and non-working lamps/outlets in rooms.
Amenities
8.3
New property with planned amenities, but guests reported missing/unfinished features (no breakfast offering, no working ice machines, pool area not finished) and limited towels.
Value for Money
9.6
Seen as a good fit and convenient choice compared with more expensive or booked-out alternatives; guests indicated they would book again.
Food and Beverage
8.8
The hotel does not offer breakfast; however, many nearby dining options (Texas Roadhouse, local bagel place) offset this for guests.
Overall Experience
9.9
Overall comfortable stay at a very new property; despite some cleanliness and amenity issues and ongoing construction, guests largely had a positive experience and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:36

Property Description

Discover unparalleled comfort and convenience at Candlewood Suites Morristown West, your ideal getaway in the heart of Morristown.

Recreational Amenities: Dive into relaxation with both an outdoor and indoor pool, perfect for families and solo travelers alike.

Business Facilities: Our 24-hour business center and front desk ensure you can work or communicate with ease, all while enjoying swift access to laundry facilities and free self-parking.

Comfortable Suites: Choose from 90 well-appointed guest rooms designed for your comfort, making it easy to feel at home while you're away.

With proximity to local attractions and the serene ambiance of the hotel, your perfect escape awaits. Book your stay today!

Important information:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Children stay free when occupying the parent or guardian's room, using existing bedding.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9.1
Based on 9 reviews
Cleanliness: 8.3
Service: 9.7
Location: 9.6
Room Quality: 8.6
Amenities: 8.3
Value for Money: 9.6
Food and Beverage: 8.8
Overall Experience: 9.9
N
Nicole • partner
8
Pros:

New property. Very clean room, but one star removed due to a few dishes in the dishwasher, a dirty pot on the stove, the fridge was not clean, the shower overall was clean but had a dirty shelf and the lamps did not work in the room, which meant we could not plug into the attached outlets to charge phones. Our overall stay was comfortable and despite the fee issues tbese can be fixed and I would definitely stay herr again. Very friendly desk attendant, thank you.

2025-10-11 • via Nuitee
S
Sara
10
Pros:

.

2025-10-10 • via Nuitee
J
James
10
Pros:

Seemed safe and quiet.

2025-09-21 • via Nuitee
C
CASSANDRA
8
New construction and good location
Pros:

We booked this hotel for the Bristol night race because other facilities closer were booked or outrageously priced. This hotel was a good fit at only about an hour from the track. The hotel is new construction. It was very clean and well furnished. It is also located close to a Texas Roadhouse for dinner and a great local bagel place called TN Bagels.
My only complaints are that the bed is not very comfortable and they don't provide many towels at all. Be advised that this hotel also does not offer breakfast.
Overall I would book the hotel again for convenience.

2025-09-19 • via Nuitee
J
Jennifer
10
Pros:

Very nice new property.

2025-09-19 • via Nuitee
A
Anne • partner
10
Pros:

Best hotel!!!!

2025-09-05 • via Nuitee
C
Carmen
6
Should have waited a few more weeks to open….
Pros:

Stayed at the new Candlewood suites in Morristown, TN. Centrally located in an area that is surrounded by restaurants with more on the way, which was great for meeting up with family and dining options. Room was nice, clean and new. But the property wasn’t complete yet, with work still being done on the ground floor rooms, no working ice machines, and the pool area not finished and unusable. None of this was disclosed before booking. Also the employee who was out back three times a day smoking weed and the employee in the office smoking cigarettes in what is supposed to be a smoke free hotel was a little off-putting.

2025-08-10 • via Nuitee
S
stephanie
10
Pros:

So new it still smells like paint! Beds not very comfortable and bathroom floor not super clean but outside of that everything was 100.

2025-08-03 • via Nuitee
W
Will
10
Pros:

Brand new hotel. Spacious suite, friendly staff, easy area to navigate for food and shopping. The surrounding area is under construction for new shops surrounding the hotel, but overall the area is great and the hotel itself is a great place to stay.

2025-08-02 • via Nuitee