Hanoi Shining House

Hotels
•
Independent
8.6 (7 reviews)
Lane 12 Gam Cau street, Hoan Kiem, Hanoi, Hanoi, 100000 , Hanoi , VN
84-943626515

listing image 1
Show all photos

Facilities

Free breakfast
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Designated smoking area
Concierge service
Wheelchair accessible
Free breakfast
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Friendly staff
Large and comfortable room
Good breakfast options
Cons:
Poor cleanliness due to air conditioning issues
Negative service experiences
Difficult location access

Categories

Cleanliness
6.99
The air conditioner broke and leaked dirty water onto the floor and a bed, affecting cleanliness.
Service
8.46
Staff were friendly, but negative experiences with directions and handling issues lowered overall service perception.
Location
8
Located in an alley, making it difficult for transportation access.
Room Quality
8.95
The room was large and comfortable, though it had an issue with cleanliness due to the air conditioner.
Amenities
9.98
Complimentary sodas, beers, and breakfast options were available.
Value for Money
8.94
While some aspects were good, the overall service experience detracted from perceived value.
Food and Beverage
9.99
Guests enjoyed the free breakfast services.
Overall Experience
7.46
A generally disappointing experience due to service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 14:49

Property Description

Discover the charm of Hanoi at the captivating Hanoi Shining House, nestled in the heart of the historic Old Quarter.

Convenient Amenities
Enjoy complimentary wireless internet access to keep you connected and concierge services ready to assist with your needs, ensuring a seamless stay.

Delightful Breakfast
Start your day right with a complimentary continental breakfast served daily from 7:00 AM to 9:30 AM, fueling you for a day of exploration in the vibrant city.

Comfortable Accommodations
Unwind in one of our 22 well-appointed guestrooms featuring LCD televisions, cable programming, and cozy separate sitting areas, offering the perfect retreat after a day of adventure.

Don't miss out on a memorable stay in Hanoi—book your room today at Hanoi Shining House!

Important information:

Make use of convenient amenities, which include complimentary wireless internet access and concierge services.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

8.6
Based on 7 reviews
Cleanliness: 6.99
Service: 8.46
Location: 8
Room Quality: 8.95
Amenities: 9.98
Value for Money: 8.94
Food and Beverage: 9.99
Overall Experience: 7.46
K
kylie
8
Pros:

Very friendly staff. Room clean and comfortable.

2025-10-11 • via Nuitee
D
Daniel
6
Pros:

The room is large and apparently clean, and they have cans of soda and beer in the fridge for you. They also serve breakfast and everyone seems to enjoy the free food. They will offer to cook some breakfast items for you as well as providing some food choices. The hotel is located in an "alley" which makes it impossible for Grab drivers to drive to your door. You'll need to go to a nearby pickup point on a nearby street. I had bad experiences asking staff for neighborhood directions. Although they would dispute it, I was given faulty directions twice, the second time cost me a lot of time when I was trying to deal with a time-sensitive issue. Also, at one point my air conditioner broke and it spewed a lot of dirty water onto the floor and onto one of the beds in my room. They fixed the air conditioner but they did not remove the mattress onto which water had flooded from the air conditioner. I did not appreciate that. I emailed the owner who seemed to make excuses for her staff (there were other issues) and I wound up so upset that I just stopped talking to anyone who worked at the hotel. I did not appreciate what I perceived to be the owner's negative attitude. My current hotel is less expensive and much better and much closer to the Old Quarter. My perception is that if you email the hotel with a problem (the owner), you'll get negative replies back. So I can't recommend this place. I am sorry I stayed there and I had a MISERABLE experience.

2025-08-20 • via Nuitee
H
Hoi Loon • friends
10
Pros:

The staff is friendly. Easy and fast check-in. Lots of food outlets and also went to the night market. Very convenient.

2025-03-05 • via Nuitee
J
josie
8
hanoi
Pros:

the buffet breakfast was wonderful and staff were amazing..only thing lacking was getting a regular room instead of the one we got due to some broken window but it was still a good size room and comfy .

2025-02-22 • via Nuitee
B
Bendik
10
Great
Pros:

Excellent i all the ways. Great location, amazing staff (both receptionists, chef and maid). Couldn't be happier with a hotel!

2025-02-12 • via Nuitee
K
Kenneth Mitchell
10
Pros:

Staff was very helpful

2025-01-27 • via Nuitee
Y
Yakov
8
Pros:

The place is stuck in a side street. Very busy during the day and a lot of noise. The car from the airport had to park on another street and we walked to the hotel. The walls of the hotel perhaps thin so the first night I woke from everyone walking around or moving. Staff very friendly and nice. Not too far from main places and very affordable.

2025-01-23 • via Nuitee