Hotel El Imperio Punta Cana

Yes, There are a lot of stores around, Restaurants, transportation very good.
Thanks Punta Cana, this is a quiet place….

En General muy bien, solo q está un poco retirado del área turística.atención del personal muy buena.

Minimal options for breakfast but atleast it was included. Seen maintenance cleaning the property everyday but still old and dirty. Unsafe wet puddles near stairs. Completely not wheelchair accessible. Hazardous debris laying around property. Rooms dont get cleaned unless you go down to desk and ask and you have to leave your own personal room key. Nice view on hotel lobby which is whats posted as the hotel’s advertising webpage on expedia.
The male counter staff that works the morning had great customer service. If you are not a native the location of this hotel is extremely dangerous and unsafe.

The staff was amazing. From Yisenia at reception to the restaurant staff, it was a 5 star service all around. The service from.the receptions was so amazing , i ended up booking 2 extra nights. I highly recommend this hotel.

Okay property

El hotel es muy lindo y las habitaciones son super grande y en la recesion la señora yisenia no brindo una buena atencion muchas gracias y bendiones

Nice, big room, buy strangely no window, also unfortunately NO HOT WATER!

Zeus,Deliana,
and staff was a very very professional 👏 GREAT personality very professional happy to stay feeling safely.
Breakfast on time and fresh by Deliana.
All my excision setup by Zeus
They they were awesome, fun, an entertainment, anything. I need he knows what to do. Will I go back?Definitely, they're gonna stay in the same place YES!!!!

Good affordable!

Curteous staff

N

The staff showed Professionalism, Respect and courtesy. One staff member in particular whose name is Yisenia, who work on the afternoon shift was very well versed on the daily operations of the El Imperio Hotel. She was very professional in providing information that I was looking for. She was very courteous and cared about my stay at the hotel. The duration of the time I was there, she would always go above and beyound to asking me if there was anything that I needed. Based on her caring and gratitude for the guests, I was able to book another week at the holtel. In summary, I had a pleasant stay there the two times that I stayed there. Ilook forward to coming back and will definitely refer my relatives, business partners and friends to be guests at the El Imperio Hotel.

Deben mejorar en el desayuno, solo nos dieron 1slide de pan con 1 huevo.
El personal es muy atento y amable.

De noche se puede sentir un poco inseguro

mala experciencia no la recomiendo

Empezemos por lo positivo: El servicio al cliente es muy bueno. Diria que es insuperable, cada staff fue atento y muy colaborativo dado su personalidad, desde la cocinera, la recepcionista, pasando por mantenimiento y los porteros de seguridad. Se portaron muy bien conmigo, dandome consejos utiles y escuchando mis peticiones. La habitacion era grande y limpia, con aire acondicionado, caja fuerte y muebles para poner mi ropa, tambien con espejos y un sofa pequeno. Tambien esta cerca de una zona decente o buena donde esta el supermercado "Iberia" recomendado (a la izquierda del hotel, cuidad con la derecha). Ahora viene lo negativo: desafortunadamente el hotel esta un zona dificil, en mi opinion. Se llama Friusa, es una zona humilde en la que un extranjero destaca mucho. Lo bueno es que hay mucha moto que te puede llevar a la playa, especialmente cerca de la gasolinera (o "bomba" como lo llaman ellos). Hay otra zona mucho peor llamada el Hoyo. Recomiendo no ir por ahi, especialmente de noche. Desafortunamente tiene gente con la que no te gustaria juntarte.

Excelente atención!

Excelentes atenciones!!

The staff were friendly and very helpful.

Mejorar las sábanas ma slimpias

Great spot,… Looks like a small resort,… HIGHLY-RECOMMEND!