TownePlace Suites by Marriott West Lafayette

The staff was professional, knowledgeable, and timely.

Instalaciones y cercanía
Limpieza y atención

The staff was very courteous and Shari was exceptional. The complimentary breakfast was outstanding and the room was clean and comfortable.

Walls are thin! Sounded like buffalo stampede most of the night. I was woke up by the people in the room next door. What they were doing left little to the imagination. Could not sleep with that goi g on! Will not stay there agian with a child!

Friendly staff

The room was very clean. There was a lot of trash from the room next door in the hallway when we arrived and still in the morning. The hand towels were scratchy.

Nice stay, wish I could have stayed longer

Very close to Purdue

Friendly staff and clean hotel and surroundings.

.

The staff was friendly and courteous. My room was very clean and had all I needed.

I am perfectly satisfied with the service from personnel,
the bright appearance of the room and feeling comfortable in the room. It was a very pleasant experience being there

Hotel novo, mas funcionários com má vontade
Chuveiro ruim

Only negative: room are not sound proof. Can hear everything from other rooms. Loud walking above

Nice and clean, will stay again for sure.

The hotel was a very nice new property. Most of the staff were very helpful and kind. We did, however, have an incident. Having disabilities, sometimes days can be difficult after travel & we had to request an hour later check out. The front staff worker was seemingly not understanding of the person with a disability and not willing to offer any alternative or to be able to reasonably communicate with someone distraught and in pain. More than one attempt was made to speak with the staff worker before becoming very upset and tearful. The request to speak with a manager was also denied by the staff worker. The hotel was not busy at all at that time and it would not have inconvenienced the staff to have allowed the person an extra hour to be able to gather themselves to vacate the property. This could be in violation of the ADA law which needs to be considered. I think that staff could be better trained on working with people with disabilities and accommodations, and not dehumanizing the person. They mentioned that “it is Marriott and they can’t just do that” which is a very unfortunate statement. We have been a member for years and never had anything like this happen. It was a very unfortunate occurrence that could’ve been avoided. The facility is very nice and it’s in a good area not too far from campus.

A new hotel with a nice fitness room and very good breakfast on real dishes.

New property in a great location for anyone with plans to spend time at or near Purdue University. Rooms are spacious and comfortable. Lobby area is nice, and we enjoyed the patio furniture out front as well. Plenty of parking. Starbucks, Walmart, Culver’s, Applebees and more all within walking distance. Breakfast was ok - pretty standard carb heavy American options. No fresh fruit which was a bummer.

Overall a nice hotel and would definitely stay again for future visits to the university.

could not rely on the morning breakfast due to staff shortages

Breakfast was hot and efficient.
Air conditioning is working very well.