The Thatched Cottage Inn

The room was lovely, a huge en-suite with shower and a bath.
Comfortable mattress, quality bedding and towels.
We booked here because of the free parking and the full English breakfast included. However on arrival we read on the menu in our room that they only provide a continental breakfast.
Apparently the new owners, although having reopened 4 months ago have not changed the wording of the breakfast on their site or that of all the other booking sites.
So I was expecting bread rolls with a choice of ham and cheese, mixed fruit etc. but was underwhelmed at the offering which isn’t even continental….cereal, yoghurts and fruit juices. Although we were offered toast, hot drinks and croissants as well.

Also they appear to be short staffed as the bar was often left unattended while the barman ran around waiting on tables as well.

With a few tweaks this could be a great place to stay ie. more staff, especially on a Saturday evening and a cooked breakfast or at least honesty about the breakfast offering.

Lovely place to stay

No food available Monday, and toilet seat broken, but staff friendly and good value for money

Full of character. Large comfortable room and huge bathroom. Staff at breakfast very friendly.

This property needs alot of money spent on it to tidy up the facilities. Menu is very limited. Rooms were nice, but couldn’t have a shower as it was either ice ice cold of scalding hot. Ended up just having a stand up wash. No cooked breakfast. Very dissapointed.

The room was large and clean and the nights were quiet and confortable. The staff were helpful and willing to adjust checkin and checkout times without imposing extra charges.

Restaurant times were limited, 1 hour for breakfast and no evening meal served Sunday night. Breakfast is included in the price, though the selection of food on offer for breakfast is a lot less than you would find at, say, premier inn.

So, in short, it is a small independent hotel and that has pros and cons.

Convenient location for town centre, easy parking, clean and quiet

Easy to get, clean, quiet, comfy bed,

Staff very friendly and helpful. Room clean and comfortable. Had a soundproof window so very quiet. Food exceptional.

Tired rooms need to be painted and wall paper either updated or restuck to walls.
Breakfast was limited and not ready at gje designated time.

Room was spacious and a good quality matress. Bathroom was large and clean.

I was so satisfied with bedsheets and towels cleanliness. We had a nice and comfort sleep

After a long day we wanted to get a hot meal without having to go out again, we were told the kitchen wasn’t open, it would have nice to have been made aware of this as alternative plans would have been made. The rooms were comfortable, but noisy with doors banging as people arrived back late. Looks very tired and outside space requires improvement. The staff were very friendly and I understood to be new to the premises. Hopefully these concerns will be addressed

Advertised with room - cooked English breafast. Apparently no chef so was told when we checked in it will be a continental breakfast. Also as there was no chef there would be no evening meals for the rest of our stay. Continental breakfast was small variety pack cereals, yoghurt (just 2 available), 2 apples, 3 muffins (flies kept landing on these) & toast. Not what I would call Continental. The last morning there were some miniature pastries which were snapped up by foreign visitors.

Service

The restaurant menus need revising as little choice unless you want something with chips and greasy ones at that! On the first night I ordered one of the couple of alternatives - belly pork. The whole dish was so bad I sent it back. The manageress said she hadn’t received any other complaints but two other tables complaining about the same dish! Needless to say we ate dinner at other restaurants.

There was no room available I was not helped by the staff thier who blamed Expedia and ignored me. I was left stranded with my family despite having booked and paid for my room. I was unable to make contact with Expedia who disabled typing on messages

The management and staff were very welcoming, the room was to a high standard of cleanliness, the bed was clean and comfortable. The only fault we could find was a limited menu and the non availability of a cooked breakfast. They have only recently taken over the establishment and have been left with a debt to pay from the previous proprietor. It is no longer a Green King, that was disappointing as I could of earn’t discount as a Blue light worker.

We had hiked 15 miles so we were just so pleased to get in and have a good shower and a comfy bed.
Just as well we were already awake though as they were sawing up wood to make decking below our room window at 7.15 am…

The beds were wonderful, the room was larger than expected and the people were very nice. I look forward to seeing what this hotel will be like after it’s renovated and has beautiful hanging baskets outdoors. It definitely needs some TLC! Adding an espresso maker for good coffee would also be a plus hint hint ;-)

Under new management and keen eager to please friendly staff. Executive beldroom of an excellent size and very comfortable.
Handily placed to use as base for travelling to surrounding areas.