The Clarence Gardens Hotel, BW Signature Collection

I had an excellent stay, receptionist was so friendly and helpful real credit to the establishment.
I'd definitely recommend and would return

Very friendly and helpful staff.

Lovely location, however attention to detail not so good, lovely sea view, but dirty windows, dirty window sills, and dirty bathroom cabinet. No iron or ironing board available without having to go back to reception to ask for one, I didn't do this so not sure if they would provide one. But for a 4 star hotel I would expect that in the room. Very small bathroom and shower and if you are on the larger size the shower is an issue.

Great staff 👍
Good place to stay ..

Hotel is beautiful, and clearly been refurbished recently. Our room looked very hi spec and the beds are comfortable - it was great to have a separate bedroom for the kids.

However - our family room was on the third floor, with no lift. If we had known this we would not have booked. Trying to get a three year old and a ten month old up three steep flights of stairs, with all associated luggage l, buggy etc was not fun.

Parking was also not clear - we drove around for a while looking for the hotel car park, or the on street parking as advertised but everywhere was restricted. We called several times whilst driving around to ask for instructions but no answer. It was only when we parked in a restricted zone out of desperation and ran into the hotel reception to ask for help did we discover that they had ‘disc’ parking cards for us to use.

The room, while very nice and well decorated obviously had been designed with style over common sense - the entryway and the second bedroom with the bunk beds were cavernous with a lot of empty space - but the bathroom was absolutely tiny, with no surface space to put anything. For four people this was difficult! The sink was so small it was difficult to get the kettle under the tap to fill up! Why on earth they would leave metres of space in the bedroom and entry hall empty instead of building a bigger bathroom is beyond me.

We would stay again - but only if guaranteed a ground floor room!

Nice and homely.

The gentleman at reception could not have been more helpful. A credit to the hotel.
Breakfast choice was good.
View wonderful.
Only downside was as no outside door handle meant the "make up room" sign fell down and landed on "do not disturb" side and so room was not made up.

Clean room staff were all friendly and helpful breakfast was good the room was great sea views and on the ground floor

Great Hotel Ian and Gemma were both very helpful Ian even helping with our luggage from Car to room,
Room very clean and sea views were amazing the only issue we had which might appear trivial to some was beautiful bathroom but no Towel rail so the only place to put your towels was on the loo seat also no toiletry shelf there was a low cupboard below the sink but for some bending so low down is not an option but all in all great staff and great environment well done to all.

It was a lovely stay, the hotel is very nice indeed, lovely staff as well, all very helpful, the room was really lovely and the bed was comfortable and the bathroom facilities were good too, lovely shower.

The hotel staff made the holiday, nothing was too much trouble, they were friendly and helpful, had good local knowledge of interesting places to visit too. The room had a sea view which was lovely to wake up to, it was warm, clean and comfortable.

The Clarence Gardens Hotel is really good,the staff are all very friendly and helpful, would highly recommend this hotel ,we had a sea view room,fir the break fast you had a really good selection of food, would highly recommend thus hotel.

Our room was beautiful, check-in was quick and friendly, parking was convenient and checkout was quick. The location was perfect for north and south bay. We loved it and will be back.

Lovely stay here. Just been all up dated. Spotless. Great for parking in the hotels own parking spaces. Defo recommend You can have breakfast if you want

Amazing sea views from the newly completed Executive Sea View room. Everything looked brand new, because it was!
Tastefully decorated and very comfortable. What could be better than waking up to the sound of waves lapping against the shore and view of the sea.
The staff were also extremely welcoming and friendly.

I paid £190 for one night in what I thought would be a superior suite. This didn't include breakfast. I was shown a ground floor room with a view of the bins. Managed to change to a sea view on the third floor. Elevator only goes to floor 2 so stairs up another floor. My room was nice but there wasn't a chair to sit on. Bed was comfortable and bathroom was smalll but nice. No complaints really, but I think I paid too much for this room.

room was not cleaned all the time of our stay

Friendly welcome at the bright and well decorated reception. Our room was on the third floor and the lift only reaches the second floor but that wasn’t a problem. Our room was bright, clean and had a great sea view. It was small but had everything we needed. We were here for the cricket. The result of the match could have been better but the location was pretty perfect.

We had a wonderful stay, beautiful room and really nice breakfast. The staff where all so
Friendly and went above and beyond to make are stay one to remember. Thank you we highly recommend

Beautiful sea view, beautiful sunrise viewing. Able to walk to the castle and beach. So nice and quiet. Good breakfast, friendly staff.