AKAR Hotels & Resort Lampung

Hotels
•
Independent
6 (3 reviews)
Jl Wolter Monginsidi No. 175,, Gulak Galik, Kec. Teluk Betung Utara,, Bandar Lampung, Lampung, 35401 , Bandar Lampung , ID
62-81238532833

listing image 1
Show all photos

Facilities

Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Sauna
Concierge service
Picnic area
Fitness facilities
ATM/banking
See all facilities

Review Highlights

Pros:
Great service from the staff
Comfortable rooms
Cons:
Poor cleanliness standards
Disappointing room quality

Categories

Cleanliness
4.64
Significant hygiene issues noted, especially with dust and uncovered food.
Service
7.61
While the service was overall satisfactory, the check-in process was notably poor.
Location
7.65
Location is acceptable but the distance from the lobby may be inconvenient.
Room Quality
5.6
Room condition was disappointing with issues such as unstable hot water and noisy AC.
Amenities
5.63
Amenities were lacking; issues with cleanliness noted in dining areas.
Value for Money
4.59
The rate charged does not correspond to the quality of service and facilities provided.
Food and Beverage
5.14
Breakfast hygiene issues noted, impacting overall dining experience.
Overall Experience
7.11
Potential for improvement is recognized, but significant changes needed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:45

Property Description

Experience a blend of luxury and comfort at AKAR Hotels & Resort Lampung, where your unforgettable stay awaits!

Recreational Paradise
Dive into relaxation with our outdoor pool, unwind in the sauna, or keep fit in our fully-equipped fitness center. Whether you're looking to soak up the sun or engage in an invigorating workout, we've got you covered.

Dining Excellence
Savor delightful culinary experiences at Pandan Wangi Restaurant or indulge in 24-hour room service. Enjoy refreshing beverages at our bar/lounge, making every meal a celebration of flavor and convenience.

Unmatched Accommodation
Retreat to one of our 110 air-conditioned rooms featuring LED televisions and complimentary Wi-Fi. Enjoy a luxurious shower experience with rainfall showerheads, ensuring a perfect end to your day.

Book your stay at AKAR Hotels & Resort Lampung now and create beautiful memories!

Important information:

  • Pool access available from 6:00 AM to 5:00 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

6
Based on 3 reviews
Cleanliness: 4.64
Service: 7.61
Location: 7.65
Room Quality: 5.6
Amenities: 5.63
Value for Money: 4.59
Food and Beverage: 5.14
Overall Experience: 7.11
A
Alan
2
Disappointing Stay Definitely Not Worth the Price
Pros:

I stayed here with fairly high expectations since this property used to be a Sheraton. Even though it’s now under a new name and management as Akar Hotel, I expected a decent level of service and maintenance. Unfortunately, the experience was far from that.

I arrived around 12:10 a.m. after a long trip, hoping to rest quickly. However, the check-in process turned out to be the longest I’ve ever had. The staff couldn’t find my booking even after I showed my Hotels.com confirmation email. It took more than 30 minutes to verify the booking and another 10–15 minutes for the room to be ready — nearly 45 minutes just to check in.

My room was quite far from the lobby, near the tennis court. The condition was disappointing: no robe or slippers, unstable hot water (mostly cold), noisy AC, very slow internet (video calls kept dropping), and uneven flooring. For a rate of around IDR 1 million per night, it really wasn’t worth the money.

Breakfast was the biggest letdown. Decorative hangings above the dining area were dusty, and several cakes were left uncovered. These are basic hygiene issues that should never happen, especially for a hotel that once carried the Sheraton name.

Overall, Akar Hotel has potential, but management urgently needs to improve cleanliness, service quality, and facility upkeep.

2025-10-24 • via Nuitee
R
Ria
10
Pros:

Hotellet behöver uppdateras, men det kommer nog ske inom kort enligt dem.
Maten var bra, och rummen var bekväma. Det bästa av allt är servicen och personalen. Måste vara de bästa personalen jag träffat av alla hotell jag besökt. Rekommenderas varmt!

2025-08-12 • via Nuitee
S
Suzanne • partner
10
Pros:

The hotel and staff were fantastic. The restaurant was excellent. We enjoyed it very much and we will return for two nights before we go home to Canada.

2025-05-10 • via Nuitee