Imperial Hotel Rotorua

Hotels
•
Independent
8 (11 reviews)
7 Tryon St, Rotorua, Bay of Plenty, 3010 , Rotorua , NZ
64-73473333

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Facilities

Fitness facilities
Hot springs nearby
Free WiFi
Luggage storage
Wheelchair accessible
Outdoor furniture
Fitness facilities
Breakfast available (surcharge)
Safe-deposit box at front desk
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Good value
Convenient location
Cons:
Dirty kitchen
Small bathrooms
Poor shower quality
Amenities not as advertised

Categories

Cleanliness
6.09
Several reviewers reported cleanliness issues, such as dirty kitchens and small bathrooms.
Service
8.06
Mixed feedback; some reported helpful staff while others experienced difficulties with check-in and refunds.
Location
10
Convenient location close to attractions, positively mentioned.
Room Quality
7.1
Room quality varied; issues with shower and maintenance noted.
Amenities
7.05
Lack of advertised amenities; dirty spa pool.
Value for Money
8.08
Some expressed value concerns due to cleanliness and service issues.
Food and Beverage
9.04
Basic kitchenette amenities noted; however, missing some essentials.
Overall Experience
8.59
Overall mixed experience with both positives and negatives highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 23:57

Property Description

Welcome to the Imperial Hotel Rotorua, where comfort meets adventure in the heart of Whakarewarewa.

Relaxing Amenities
Dive into our inviting outdoor pool after a workout in our fully-equipped fitness center. Enjoy a selection of tasty snacks from our vending machine and take advantage of complimentary Wi-Fi to stay connected during your stay.

Comfortable Accommodations
Choose from 39 air-conditioned rooms featuring kitchenettes with stovetops and microwaves, complemented by plush pillowtop beds. Each room also boasts a private balcony or patio for you to unwind and soak in the beautiful surroundings.

Convenient Location
Located just steps away from Whakarewarewa: The Living Maori Village and minutes from the stunning Redwoods Whakarewarewa Forest, explore the vibrant culture and nature Rotorua has to offer right at your doorstep.

Don’t miss out on an unforgettable stay—book your room at Imperial Hotel Rotorua today!

Important information:

  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Accessibility

    No elevators

  • Covid

    Property does not offer onsite COVID-19 testing

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8
Based on 11 reviews
Cleanliness: 6.09
Service: 8.06
Location: 10
Room Quality: 7.1
Amenities: 7.05
Value for Money: 8.08
Food and Beverage: 9.04
Overall Experience: 8.59
J
Janet • family
10
Pros:

Very clean rooms. Helpful staff. Good value

2025-10-02 • via Nuitee
L
Lesley • family
4
Pros:

The kitchen was dirty, fingermarks all over the copboards. hadnt been cleaned since the previous people no dish cloth or plug to do the dishes. Bathroom terribly small, in general, not the cleanest. beds were too hard, had a cheek to take bond off us when the place wasnt upto scratch, dirty outside

2025-09-29 • via Nuitee
M
Mai-Ling
6
Pros:

Convenient location. Small kitchenette with fridge, kettle, toaster, pot,pan,utensils etc.. 👍 No complimentary small ctn of milk to go with the drink satchets though 🙄
TV but no free channels or sky 👎
Upon entry the room was tidy but once ur sitting down and looking around.... Kitchette drawers and cupboards, greasy prints everywhere 🫣
Shower was terrible. No extractor fan. Weak water pressure and the lake of water that ends up outside the shower when ur done. New shower heads and longer length glass would be good.
Also advertising spa pools (what sold them for me!!)and not 1 onsite just a cold, needed a good vacuum, pool.
On arrival we were asked, because we paid upfront online, that a $100 bond is required which we'd get back upon check out. Never experienced that before and what is the point for 1 night? Went to check out around 8.20ish.. Still closed, no staff anywhere. Rang the emergency # numerous times only to ring once then be rejected. Terrible service. Staff member finally shows up
but can't process my refund. We go away and return a few hours later. Staff member had processed the refund.
Over all experience with the Imperial Hotel, Rotorua ⭐️⭐️⭐️

2025-09-28 • via Nuitee
T
Tetauru • family
10
Pros:

.

2025-09-28 • via Nuitee
K
Kale
2
Pros:

Bad

2025-09-24 • via Nuitee
J
John • partner
10
Pros:

Close to Tepuia for dinber and show

2025-08-17 • via Nuitee
K
Karen
8
Pros:

I liked everything except the lift wasn't working that i didn't like

2025-07-12 • via Nuitee
A
Ants • family
10
Pros:

Newly renovated room, very spacious. Great beds and all utilities are brand new.

2025-07-07 • via Nuitee
J
Jacqueline • partner
6
Pros:

Not functioning TV, heated towel rail and fan in bathroom. Limited staff help, only one person in charge at reception.

2025-06-05 • via Nuitee
L
Lexey • family
6
Pros:

Tv would not hook up to internet properly so couldnt watch tv. Phones coukd not hook up to free internet. We called them in three times to fix this but it didnt work. Gave in in the end

2025-06-02 • via Nuitee
R
Robyn
10
Pros:

lovely clean room, friendly helpful staff.

2025-05-26 • via Nuitee