Hyatt Place Whitehorse

Hotels
Hyatt Place
6 (35 reviews)
511 MAIN STREET, WHITEHORSE, Yukon Territory, Y1A 2B8 , Whitehorse , CA

Facilities

Meeting rooms
Health or beauty spa nearby
Fireplace in lobby
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Free airport transportation
Fireplace in lobby
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Cons:
Poor amenities
Inexperienced staff

Categories

Cleanliness
6.25
Overall cleanliness was mentioned positively, but there were complaints about room maintenance.
Service
6.75
Most reviews mentioned helpful and friendly staff, though some noted inexperience.
Location
7.25
The hotel's location is praised for its proximity to downtown attractions.
Room Quality
6.25
Rooms were generally comfortable, but there were issues with bed comfort and amenities.
Amenities
4.75
Limited amenities mentioned, with complaints about missing items like a microwave.
Value for Money
5.75
Mixed sentiments; while some enjoyed the stay, others felt charged for basic amenities.
Food and Beverage
5.75
No significant feedback on food, but it was noted positively in some reviews.
Overall Experience
5.25
Average experience with some positive highlights and notable downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:06

Property Description

Experience the warmth and comfort of Hyatt Place Whitehorse, your perfect getaway in the heart of Whitehorse.

Convenient Amenities
Enjoy complimentary wireless internet access, a 24-hour business center, and concierge services to ensure your stay is seamless and enjoyable. Our banquet hall and meeting rooms are perfect for events, while our complimentary airport shuttle makes traveling a breeze.

Dining Delights
Savor delicious American cuisine at our on-site restaurant, Carved, or unwind with snacks at our café. Begin your day with a cooked-to-order breakfast, and finish your evening with a refreshing drink at our bar/lounge.

Comfortable Accommodations
Stay in one of our 115 modern guestrooms, equipped with Smart televisions and essential conveniences like complimentary toiletries and safe. The cozy atmosphere promises a restful escape after a day of exploring the local attractions.

Book your stay today and immerse yourself in the unique charm of Whitehorse!

Important information:

  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in lb is 50

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

6
Based on 35 reviews
Cleanliness: 6.25
Service: 6.75
Location: 7.25
Room Quality: 6.25
Amenities: 4.75
Value for Money: 5.75
Food and Beverage: 5.75
Overall Experience: 5.25
N
Noel
8
Pros:

Only thing to change is the mattress. Too damn soft

2025-10-11 via Nuitee
A
Alexander family
10
Pros:

was a little disappointed that the in house restaurant was closed when we arrived :(

2025-10-07 via Nuitee
D
Daniel family
10
Pros:

The property is a nice addition to Whitehorse.

2025-10-07 via Nuitee
B
Bobby family
10
Pros:

Very comfortable

2025-10-07 via Nuitee
L
Lori
10
Pros:

Wonderful new choice in Whitehorse. Beautiful property.

2025-10-06 via Nuitee
J
Jeffrey family
10
Pros:

Excellent location , new hotel and friendly staff .

2025-10-06 via Nuitee
T
Teri
10
Pros:

Enjoyed our stay. The rooms were clean and the staff were helpful and friendly. The restaurant had a good selection of dinner entrees.

2025-10-05 via Nuitee
R
Rocel family_with_children
10
Pros:

Front desk staff were very professional!

2025-10-03 via Nuitee
T
Timothy family
8
Pros:

The television channel selection was very poor, particularly due to nil sports or business channels provided.

2025-09-22 via Nuitee
S
Shonagh family_with_children
10
Pros:

As Whitehorse’s newest hotel, it is really well set up. Their rooms are super convenient and comfortable, and the staff is really lovely and the food was also good.

2025-09-18 via Nuitee
B
Bill family
8
Pros:

The room was clean, staff were helpful. Located on Main st., it is within walking distance of all the downtown attractions and businesses. I would highly recommend the hotel, but have two items to note:
1. Parking behind the hotel costs $15CAD/night, but parking on the street is/was free for now until the city installs the new parking meters.
2. I love the Nespresso coffee makers this hotel offers. We drank the pods on the first morning; however, there was no maid service that day and no refill of the coffee pods. It was late enough that I didn’t bother the staff, but the hotel should think to refill the coffee pods even if they do not provide daily service for cleaning & linens.

2025-09-18 via Nuitee
K
Kamana
10
Pros:

Excellent stay

2025-09-18 via Nuitee
A
Arturo
10
Pros:

Good location
Excellent customer service

2025-09-17 via Nuitee
K
KURTIS
10
Pros:

Great.

2025-09-11 via Nuitee
S
scott
10
Pros:

Very clean

2025-09-11 via Nuitee
C
Christopher partner
8
Pros:

Nice rooms and location but we didn’t like the too-soft bed and the loud A/C system that you have limited ability to adjust. Room was always a little cool despite adjustments to the thermostat but most importantly you can’t reduce the air flow to try to reduce the loudness of the duct system. No rattle just too much air flow for the size of the ducting so just a constant heavy noise level.

2025-09-10 via Nuitee
R
Robert
10
Pros:

Very clean and comfortable

2025-09-09 via Nuitee
L
LISA
10
Pros:

Beds are super comfy, staff polite and accommodating.

2025-09-09 via Nuitee
K
Karen partner
10
Pros:

Awsome

2025-09-09 via Nuitee
J
John
8
Gojd but not great
Pros:

The staff was good but very inexperienced. Their boss was present and helped with the process. The room was good with comfortable beds

2025-09-09 via Nuitee