Tru By Hilton Cleveland, TN

Hotels
•
Tru by Hilton
5 (20 reviews)
4352 Frontage Rd NW, Cleveland, Tennessee, 37312 , Cleveland , US
1-800-4458667

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Facilities

Free breakfast
Meeting rooms
Fitness facilities
Outdoor pool - seasonal
Fitness facilities
Free breakfast
Meeting rooms
Smoke-free property
Free self parking
Free buffet breakfast

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and accommodating staff
Cons:
Issues with booking and check-in process
Noise from traffic identified as a concern

Categories

Cleanliness
4.89
Multiple reviews mention cleanliness positively, but also mention issues like noise that could detract from a pristine experience.
Service
5.86
Strong positive feedback about customer service, particularly staff willingness to assist.
Location
4.9
No specific mention, considered standard for this hotel tier, with restaurants within walking distance.
Room Quality
5.35
General feedback praises room comfort and cleanliness.
Amenities
4.38
A few reviews highlight good amenities, but lack of certain items like water glasses noted.
Value for Money
4.84
Pricing considered reasonable and fair, contributing to overall positive sentiment.
Food and Beverage
4.89
Breakfast considered good, although few reviews discuss food options in detail.
Overall Experience
4.86
General satisfaction with the hotel, but some critiques moderate the overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:50

Property Description

Discover the perfect blend of comfort and convenience at Tru By Hilton Cleveland, TN, where your ideal getaway awaits.

Recreational Amenities
Unwind after a day of exploration in our seasonal outdoor pool or stay active in our well-equipped fitness center. Every moment spent here is designed for relaxation and enjoyment.

Complimentary Breakfast
Start your day right with a delicious complimentary buffet breakfast served daily. Fuel up with fresh options before heading out to experience all that Cleveland has to offer.

Connectivity and Convenience
Enjoy free wireless internet access to stay connected during your stay, with complimentary self-parking available for your convenience. Explore local attractions with ease, including Cleveland Towne Center just steps away.

Don’t miss out on an unforgettable stay; book your room at Tru By Hilton Cleveland today!

Important information:

Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool.

Check-in and check-out hours:

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

5
Based on 20 reviews
Cleanliness: 4.89
Service: 5.86
Location: 4.9
Room Quality: 5.35
Amenities: 4.38
Value for Money: 4.84
Food and Beverage: 4.89
Overall Experience: 4.86
L
LaVerne
10
Pros:

Friendly staff and clean room

2026-01-10 • via Nuitee
W
WILLIAM
10
Pros:

clean room

2026-01-04 • via Nuitee
M
Megan
10
Pros:

Clean, comfy bed, a big tv, and a good breakfast in the morning.

2026-01-01 • via Nuitee
L
Landon • partner
10
Pros:

Amazing

2025-12-30 • via Nuitee
A
audrey
4
Pros:

Very intimidating family game room.....staff allowed same four men take over the pool room and get drunk and rowdy with beer all over the area for at least 2 hours.....Staff allowed dog to sit & eat off the table in the dining area

2025-12-17 • via Nuitee
C
Christopher
10
Pros:

Fantastic customer service. Even with us arriving after midnight, the front desk people went above and beyond to take care of us.

2025-12-16 • via Nuitee
K
KRISTINE • partner
10
Pros:

The room was clean and the bed was very comfortable. The bathroom was very clean with a great shower with great pressure. All soaps, lotion and shampoo and conditioner were very nice. The lobby was very inviting and comfortable and the snack area had a lot of options. This hotel was probably the best I've stayed at in a long time. Restaurants were within walking distance also.

2025-12-15 • via Nuitee
K
Kimberly
10
Pros:

Excellent stay at Tru. BEAUTIFUL hotel in every way. Outstanding room and service. Staff simply lovely and accommodating. If you are looking for a hotel to stay at in Cleveland, TN then look no further - this one is it. Pricing quite reasonable and fair, also.

2025-12-14 • via Nuitee
S
Sarah
10
Pros:

Friendly staff and everything is clean

2025-11-30 • via Nuitee
T
Thomas • partner
8
Pros:

Booked the room about 1 hour before we checked in, booked a king room, but when I checked in there were no king rooms available. Disappointed with the booking system to not get the room we booked. Otherwise the room is good and clean. The lady on reception actually made me a fresh pot of coffee, very much appreciated when there is no coffee machine in the room.

2025-11-29 • via Nuitee
M
Mij
10
Pros:

Immaculate! The bed was very comfortable. Would definitely stay here again

2025-11-27 • via Nuitee
S
Sarah
8
Pros:

Clean hotel. Good breakfast.

2025-11-23 • via Nuitee
T
Tracy • family
10
Pros:

Room was clean . Staff was very kind .

2025-11-10 • via Nuitee
B
Bronson
6
Pros:

Check-in was terrible. Hotels.com said in an email Check-in was at 3:00 but the hotel said it wasn’t until 4:00 pm then they didn’t have the room ready for u. To check-in until after 4:30pm. We had an event to be at by 5:00 so that was frustrating. We asked for a discount and they blamed Hotels.com.

2025-11-09 • via Nuitee
D
Dario
10
Pros:

New hotel makes it great.

2025-11-06 • via Nuitee
S
Shelley
6
Pros:

everything was just OK, very plain in and minimal. No water glasses in the room was a problem.

2025-11-05 • via Nuitee
K
Kennedy
8
Pros:

Everything was good

2025-11-03 • via Nuitee
A
Amanda
6
Pros:

Unfortunately, this hotel would be great if it weren’t for the people. It’s a brand new hotel, but the windows aren’t good enough to keep the traffic noise out (which was loud and constant). Think Mad Max and a racing derby, all in one annoying, obnoxious parade. So if you’re going to stay here, make sure you request a room on the back side of the hotel.

2025-11-03 • via Nuitee
S
Samuel
10
Pros:

Brand new hotel, staff was welcoming and breakfast was wonderful!

2025-09-30 • via Nuitee
S
Susan • family
10
Pros:

Really nice property, brand new.

2025-09-28 • via Nuitee