Bahia Principe Grand Tequila - Adults Only All Inclusive - Opening Dec 2025

Hotels
•
Bahia Principe
Carretera Chetumal-Cancun Km 250, Akumal, QROO, 77760 , Akumal , MX
52-98-48755000

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Facilities

Free breakfast
Full-service spa
Free WiFi
24-hour front desk
Garden
Luggage storage
Concierge service
Outdoor furniture
Gift shops or newsstand
Shopping on site
See all facilities

Review Highlights

Pros:
Friendly, accommodating staff
Beautiful resort grounds
Multiple on-site hotels/options for dining and pools
Lively nightlife
Some clean rooms reported
Cons:
Strong mold smell in rooms
Broken/no AC in rooms and common areas/sports bar
Poor check-in and front desk/manager handling
Restaurants often unavailable or difficult to reserve
Food described as mediocre/inedible
WiFi issues
Gym leaks and facility maintenance problems
Not actually beachfront—requires shuttle; transportation/trolley issues

Categories

Cleanliness
1
Multiple reviews report strong negative cleanliness issues (room smelled of mold, luggage/clothes came home smelling moldy; gym had buckets collecting leaks). One review mentioned a clean room, but overall cleanliness sentiment is strongly negative.
Service
1
Mixed but notably positive staff interactions in multiple reviews ('amazing', 'so friendly and accommodating', 'friendly staff'), balanced against serious front desk/check-in failures and manager response issues; overall sentiment leans positive for staff but with service process problems.
Location
1
Resort grounds and on-site options praised (beautiful resort, multiple hotels, pools, lively nightlife), but location is not truly beachfront as advertised (shuttle required), so location sentiment is mixed-positive.
Room Quality
1
Room quality issues reported (mold smell, broken AC for part of the stay, general evidence of wear/leaks), leading to negative room quality sentiment.
Amenities
1
Amenities include multiple hotels, pools, nightlife and advertised restaurants, but several amenity problems were reported (sports bar lacked AC, restaurants unavailable/difficult to reserve, WiFi issues, gym leaks). Overall slightly positive due to variety but problematic in execution.
Value for Money
1
Standard quality for this hotel tier (not explicitly discussed in reviews).
Food and Beverage
1
Food repeatedly criticized across reviews (described as mediocre to almost inedible; al la carte availability issues), yielding a negative sentiment for food and beverage.
Overall Experience
1
Mixed overall: one enthusiastic 10/10 review (will return), and another noting clean room and friendly staff, but multiple detailed negative stays describing severe issues (mold, AC failures, poor check-in/service, bad food). Balancing these, overall experience is mixed-positive in part due to strong staff and lively resort atmosphere for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 14:22

Property Description

Experience a luxurious getaway at Bahia Principe Grand Tequila - Adults Only All Inclusive, where paradise meets comfort.

Indulgent Spa Services
Pamper yourself at our exquisite spa, offering rejuvenating massages, body treatments, and facials designed for the ultimate relaxation experience.

Gourmet Dining Options
Satisfy your culinary cravings with international cuisine at Cozumel, one of our four on-site restaurants. Enjoy refreshing drinks from our beach bar or poolside bar, complemented by a complimentary buffet breakfast daily.

Outdoor Leisure and Comfort
Unwind by choosing between our two outdoor swimming pools or spend tranquil moments at our private beach. Each of our 360 air-conditioned rooms is equipped with Smart televisions and complimentary Wi-Fi to keep you connected.

Don’t miss out on the blissful escape you deserve—book your stay today!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Guests under 18 years old are not permitted at this adults-only property.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Accessibility

    No elevators

  • Children and extra beds

    Children not allowed

See all policies

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
K
Korrie • partner
10
Pros:

The staff here are amazing! So friendly and accommodating. The resort itself is beautiful, with 4 hotels on site you have several options for dining, pools, and whatever else. A very lively nightlife, we never had to look hard for live music or entertainment! Will definitely be coming back next year. 10/10

2025-12-13 • via Nuitee
D
Danielle • partner
2
Pros:


I chose this resort because they advertised a sports bar, and my husband is a huge sports fan. So why on earth is the sports bar not air-conditioned? Not even a fan. Everyone there was sweating and complaining. Miserable.
Check-in was a disaster. No one knew what they were doing. Total chaos.
They claim to have four restaurants, but that’s laughable. There’s basically ONE on site and it was “unavailable” the entire trip. The others are at different properties and “impossible to reserve” despite being practically empty. The buffet and food truck? Mediocre at best. Same bland food every meal.
This was my first time at an all-inclusive, and I genuinely didn’t know what to expect. What I didn’t expect was spending 45 minutes BEGGING for a dinner reservation on my birthday because the app didn’t work (probably because the WiFi barely works). When I asked for a manager, the front desk handed me a complaint form like I was an inconvenience. After insisting, they claimed the manager was “in a meeting.” I said I’d wait. He never came.

I eventually asked a random staff member who the manager was and asked them to find him. Shockingly, they did. But then he made us wait another 10 minutes outside in the sun while we were already sweating through our clothes. He finally secured us a dinner reservation—at another resort.

That dinner wasn’t even good. And the worst part? We were stranded afterward. The trolley he told us to take had stopped running for the night. So we had to walk 20 mi

2025-12-12 • via Nuitee
E
Erinn M • friends
2
Pros:

This place is absolutely horrible. Where should I start?

1. Our room smelled mold - so bad that all our luggage and clothes came home smelling moldy. We asked to change rooms and received no assistance from the concierge.

2. This resort is marketed as a BRAND NEW resort - this is a 100% lie. The rooms smelled horribly and even the gym had multiple buckets to collect the water leaking from the ceiling. Additionally, it was advertised as 'on the beach' - which was a complete lie. A shuttle was required to get to the beach.

3. The food was almost inedible. Disgusting.

4. The customer service at the front desk was beyond poor. They received many complaints not just by me - due to the smell, the lack of availability of the al a carte restaurants (promised in the booking), the lack of AC in any of the restaurants or common areas.

5. No AC - need I say more? Even the AC in our room was broken for half of our trip.

2025-12-10 • via Nuitee
H
Hannah • partner
10
Pros:

Clean room, friendly staff

2025-12-10 • via Nuitee