The Vic By Kasa

Rooms were okay. Wonky floor - uneven in several places. No hand soap so we had to call for thst. Beds firm, linens clean. Our biggest beef, noisy. Heavt traffic all night long, hence the 4 sets of ear plugs on offer. I still heard the cars, however.

New design style but dusty and lots of left overs from the previous guests. The sounds from the second floor came pounding through the ceiling. Prices were high as it was a Friday through Sunday trip and after looking at Monday through Thursday pricing found it to be over double.

The room was not cleaned when we checked in. The tub absolutely did not drain and so after my wife and i too a shower there was water upto our shins. THE SHEETS WERE NOT MADE TOO.

The Samsung TV+ is not user friendly!! It was very confusing to use and we were unable to watch a Sunday night football game on NBC.
The rooms are very nice. Updated and clean!

Extremely clean, the lobby is beautiful with a ton of natural light.

The hotel was clean. Everything was pretty new.

The AC was rattling the entire night, so it was definitely hard to sleep.

The price was good, but hard to recommend if you can’t actually get sleep there.

The property was very nice and clean. It was very beautiful and modern. The common room with the fireplace and games was very cozy and we enjoyed watching a movie and playing Clue. We will definitely stay again next time we are in Traverse City.

Not familiar with the virtual desk option, but it was easy to figure out. The hotel was very nice and I would stay there again

The location was great but the hotel wasn't complete they were still taking and fixing things. there was no ice machine the front doors didn't have locks that locks most of the time the internet was iffy and the TV only had streaming capabilities with no local channels was expecting more

Highly recommend if you are looking for a no-frills nice and modern hotel that is close to the beach, dining, shopping, and recreation. There's a very nice lounge/gathering area inside with a fireplace. Our only complaint is that the AC system was loud.

The property is very new, clean but the rooms lacked places to hang towels, the heating/cooling system was very loud & our sink failed to drain - eventually it did. Beds very comfy & room was very bright & sunny. Overall it was great - just a few tweeks!

Just minutes from everything. On site free parking. The emails and text messages provided clear instructions for checking in and checking out. The room was spacious and very clean. The bed was very comfortable. I would definitely stay again and search their other properties.

Clean & spacious rooms, comfortable beds - everything is new. Check-in was easy. It doesn’t have on-site staff but that wasn’t an issue for our stay.

It’s a beautiful hotel but I don’t think virtual check ins etc. are for us. Miss personal touch. Loved the location, so close to the lake! The restaurant across the street was excellent, The Cottages!

I stayed at this hotel for two nights. As someone from the West Coast, I have jet lag, so I was still sleeping around 11 AM, when I was woken up by housekeeping talking on the phone extremely loudly walking around the hall way, almost like he was arguing—it was very disturbing. In the afternoon, when I went out, I asked the housekeeper to clean my room, and he agreed, but when I returned in the evening, the room had not been cleaned at all. The hotel’s checkout time is 11 AM, and I requested a one-hour late checkout until 12 PM, which was refused. I have stayed at many hotels and Airbnbs, and I have never had a hotel deny such a simple request. Overall, this was a very disappointing experience, and I would not stay here again.

Clean and spacious room. Perfect for our stay

Very clean, quiet and nice property. We loved it.

Neea d very clean. All you need.

Great hotel.

This hotel has only been open for a few weeks and they are still working out the kinks. There are many perks to this hotel, including lovely modern furniture, beautiful lobby/dining area, and on site free parking. I didn’t even mind the fact that the FRONT DESK is staffed virtually. This hotel has no ice machines or ice buckets. That’s a bit of a trick when you’re traveling with a cooler or even just want ice for a cold glass of water. Additionally, the laundry room, which is the only place an iron and ironing board is located, was under repair while we were there. That was a total bummer because we had things that needed to get washed and we were depending on using the washing machine there.