Quality Inn & Suites Kennewick Tri-Cities

Hotels
•
Choice Hotels International
8.1 (52 reviews)
5616 WEST CLEARWATER AVENUE, Kennewick, Washington, 99336 , Kennewick , US
1-5097352242

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Facilities

Free breakfast
Smoke-free property
Wheelchair accessible parking
Free self parking
Free continental breakfast
Coin laundry on site
Wheelchair-accessible van parking
Upper floors accessible by stairs only
Well-lit path to entrance
Accessible shuttle
See all facilities

Review Highlights

Pros:
Clean rooms frequently reported
Friendly, helpful staff (named praise for Janna and Angela)
Good breakfast
Comfortable beds and spacious rooms
Good value for the price
Convenient location/close to needed amenities for some guests
Cons:
Room condition issues: stains, hair in sheets, cracked tiles, broken cabinet door, stuck drapes
Some rooms smelled of cigarette smoke or musty odors
Noise from other rooms and outside at night
Amenities limited or partially functioning (weak microwave, minimal 'kitchen', small dog area, ran out of supplies)
Exterior/curb appeal and parking area described as rough/sketchy
Accessibility hazard at main door threshold reported

Categories

Cleanliness
7
Mixed signals: many guests report 'clean' rooms and clean bathrooms, but recurring issues noted (stains on bed coverings, hair in sheets, musty and cigarette odors in some rooms, rust, cracked tiles) reduce the cleanliness score.
Service
9
Consistently positive mentions of staff: described as friendly, polite, accommodating (specific praise for Janna and Angela), staff supplied missing dog-waste bags and were helpful with check-in and guest needs.
Location
7.5
Mixed location feedback: convenient/close to things for some guests but curb appeal and rear parking described as 'rough' or 'sketchy'; some noise from outside/inside building after dark noted.
Room Quality
7.2
Comfortable and spacious rooms and beds cited frequently, and some rooms exceed expectations; but several reports of dated/worn condition (broken cabinet door, cracked tiles, stuck drapes, malfunctioning A/C, rattling exhaust fan, broken curtains) lower the score.
Amenities
7.6
Basic amenities present (microwave, mini-fridge) and dog relief area available, but limited/partially functioning (microwave 'on its last leg', small dog area, ran out of poo bags, 'kitchen' is minimal), so amenities are adequate but not robust.
Value for Money
9
Multiple guests call it 'good for the price' or 'great value' and note comfortable stays relative to cost, driving a high value-for-money rating.
Food and Beverage
8.2
Breakfast is repeatedly described as 'good' by several guests; minor issues reported (warm food unavailable by 8:00), but overall breakfast offering is seen positively.
Overall Experience
9.3
Overall stays are generally positive: guests frequently note comfortable beds, friendly staff, cleanliness in many rooms, good breakfast and strong value despite some dated or worn areas and occasional maintenance problems; overall impression leans notably positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:37

Property Description

Discover the perfect blend of comfort and convenience at Quality Inn & Suites Kennewick Tri-Cities, where your satisfaction is our priority.

Complimentary Breakfast
Start your day right with our complimentary continental breakfast, served daily from 6:00 AM to 9:00 AM, offering you a delicious variety to choose from.

Top-notch Amenities
Each of our 58 air-conditioned rooms features LED televisions and complimentary wireless internet access, ensuring you stay entertained and connected throughout your stay.

Convenience and Accessibility
Enjoy round-the-clock service at our 24-hour front desk and benefit from free self-parking. We also provide laundry facilities, making life easy during your visit.

Book your stay today and experience the ultimate getaway at Quality Inn & Suites Kennewick Tri-Cities!

Important information:

  • Children stay free when occupying the parent or guardian's room, using existing bedding.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.1
Based on 52 reviews
Cleanliness: 7
Service: 9
Location: 7.5
Room Quality: 7.2
Amenities: 7.6
Value for Money: 9
Food and Beverage: 8.2
Overall Experience: 9.3
D
Devyn
10
Pros:

Clean room, friendly staff, good breakfast.

2025-10-06 • via Nuitee
M
Mark
10
Pros:

Good for the price.

2025-10-05 • via Nuitee
A
Anita
10
Pros:

The room was amazing.. far more than we expected. In town for a family emergency and we were very comfortable when the day was finally done.

2025-10-04 • via Nuitee
D
Dawn
10
Pros:

Cabinet door under sink was broken

2025-10-02 • via Nuitee
A
Andrew
8
Pros:

Good

2025-10-02 • via Nuitee
J
Janice
8
Pros:

The dog relief area is very small and ran out of poo bags both stays. Staff always supplied them at front desk. Staff very nice. Breakfast good.

2025-10-01 • via Nuitee
A
Angela
10
Pros:

Janna was absolutely amazing! Listened to our situation and got us in quickly. Room was super comfortable and we loved the layout and amenities. Wish we could have stayed longer. Property is in excellent condition and close to everything we needed!

2025-09-29 • via Nuitee
A
Allen • partner
8
Pros:

clean room

2025-09-23 • via Nuitee
R
Roni
6
Pros:

Stains in bed covering, cracked tiles in bathroom, air conditioning didn’t work. Drapes stuck. Angela was very willing too help although there wasn’t much she could do to fix the air. By 8:00 there was no warm food for breakfast.

2025-09-22 • via Nuitee
A
Angie
10
Pros:

Fly COS

2025-09-21 • via Nuitee
S
Stephanie
10
Great one night stay
Pros:

Very nice and clean rooms. The staff was great. The upstairs hallway the carpet has a lot of stains.

2025-09-21 • via Nuitee
G
Gustavo
10
Pros:

It was nice and clean and great price.

2025-09-18 • via Nuitee
S
Scott
8
Pros:

Clean big rooms. Staff was friendly and breakfast was good. Only complaint is that it is dated. Carpet should be replaced.

2025-09-18 • via Nuitee
J
Jeanne
10
Pros:

Nice

2025-09-13 • via Nuitee
J
James
10
Pros:

The receptionist was very polite, friendly, and accommodating to our needs. Great facility we look forward to staying again.

2025-09-08 • via Nuitee
J
jaeyong
6
Pros:

Could not sleep because I heard noisy from other rooms.

2025-09-05 • via Nuitee
A
Angela • family_with_children
10
Pros:

Stayed for 2 nights. All employees always greeted us even if we were in and out all day and they’ve seen us multiple times. From my view, everything was pretty clean. The beds were very comfy!! The building isn’t new and you can tell but the stay was still wonderful.

2025-09-02 • via Nuitee
I
Ivy
4
Pros:

This is a small older property that has been redone. The front desk folks were nice, and that's about it. The room reeked of cigarette smoke, as did the hallway. There was rust on most metal surfaces, one curtain was broken and both curtains had paint on them. The exhaust fan rattled loudly and the shower head squealed for the entire shower. While the sink, shower, and toilet were clean, the general condition of the room and of the property, aside from the pretty front-desk area in the lobby, is quite worn and grungy.

2025-09-01 • via Nuitee
K
Karim
6
Pros:

When I first arrived, I thought I had made a mistake because the curb appeal is not inviting and the rear parking area looks pretty sketchy. Check in was a breeze, room was very clean and nice. Microwave on it's last leg and there was a lot of noise from inside and outside the building after dark. Probably will not stay there again.

2025-08-29 • via Nuitee
V
Verified traveler
10
Pros:

The hotel has been Reno'd and is very comfortable. Breakfast was very good.

2025-08-29 • via Nuitee