Extended Stay America Premier Suites - Austin - Kyle

Room was to par and staff was courteous and helpful

The staff was welcoming as we checked in and explained the wifi connection, and breakfast in the morning. When exiting or entering the hotel we were acknowledged and asked if there was anything we needed.

Very satisfied

Everything was great 👍

Need to clean them room more often !

The room was great, very clean, but I did complain about whoever was above me... they were extremely noisy both nights, and it didn't get resolved even after the front desk said that they were going to take care of it.

The room was awesome!! We had never stayed at this branch of hotel...we loved it!! We found the hotel for us!! Room and staff were awesome!!

Overall, this stay was about what you would expect for the price point. However, the customer service that I received during my stay was disappointing at best. During the entirety of my two-night stay neither my laptop, my phone or my wife's phone could you connect to the internet. We informed the front desk of this issue and they said they would be of no help but gave us a number to call instead. We called this number twice, each time being on the phone for over 45 minutes. Tech support was unable to resolve the issue and largely unhelpful at troubleshooting. We were told they would call us back with a solution, but they never did. I don't know how you be a brand new hotel in 2025 and not offer Wi-Fi to your customers. I even wrote to corporate after my stay and heard nothing back. Spend your money elsewhere and you'll likely receive a much better experience.

Very nice hotel. Brand new. Close to everything

Clean rooms, quiet area but breakfast was not there and wifi was not accessible to me.

The staff was amazingly nice and our room was very nice, great size. The bed and pillows were comfortable. Thw bathroom was a normal bathroom, hot water, good water pressure. Two things stood out to us, the hallway on our floor didn't look to be vacuumed the 4 days we were there and in the room, there was a lot of dust under the bed. The beds are raised and with us having a small dog with us that could easily walk around under the bed, the dust made him sneeze. It was large dust balls, like it hadnt been swept in a month under there. Pet friendly property was great to find.

The hotel was new. The room was spotless and the staff was courteous. However, some amenities such as extra towels, and other things that are free at major hotels guests have to pay for at this hotel. The trade off is it next to the hospital and convenient for families that have relatives in the hospital.

Clean

Air conditioning was nice and cold

Nice and affordable

Room interior very noisy from fridge and ac unit...

NA

We only stayed over night after the COTA F1 race. The reception was friendly and the hotel was very clean and smelled pleasant. The complimentary breakfast snacks were a bit lacking but all in all a good experience.

Room - Floors were not very clean.
Breakfast wasn’t very good. There was not much of a selection of food items.
Hallways needed to be vacuumed and elevator floor had trash on it.

Friendly staff and it’s a new hotel. Just need to work on breakfast options.