Stay Express Inn & Suites - Mobile AL

Hotels
•
Independent
7.5 (92 reviews)
5170 Motel Ct, Mobile, Alabama, 36619 , Mobile , US
1-251-509 0927

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Facilities

Elevator
Gift shops or newsstand
Free breakfast
Smoke-free property
Wheelchair accessible parking
RV, bus, truck parking
Free self parking
Computer station
Free RV, bus, truck parking
Free full breakfast
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Clean rooms reported by many guests
Comfortable beds
Good price / excellent value
Pet friendly with accessible pet area
Free breakfast with decent variety
Convenient location (near downtown/highway)
Quiet property (despite proximity to road)
Cons:
Serious cleanliness issues for some (mold, cockroaches, dust)
Housekeeping problems (entered rooms unannounced, reported taking items)
Outdated rooms and maintenance problems (baseboards, doors)
Billing/double-charge disputes reported
Long check-in delays during a power outage
Some amenities down (hot tub) or intermittent (fridge)
Breakfast sometimes not replenished or limited
Occasional musty smells / half-hearted cleaning

Categories

Cleanliness
4.5
Mixed reports: several guests noted clean rooms, but there are multiple serious cleanliness complaints (mold, cockroaches and eggs, dust, musty smell, half-hearted cleaning) that pull the score down.
Service
8.8
Generally praised: many guests describe staff as friendly, helpful and accommodating; isolated service issues reported (housekeeping entering rooms, billing/charge disputes, long check-in during outage) but overall service sentiment is positive.
Location
8
Mentioned as convenient (close to downtown, near highway) and relatively quiet despite proximity to roadways; solid location for travelers.
Room Quality
6
Mixed: some guests report comfy beds and spacious rooms, but others describe outdated rooms, broken baseboards/doors, musty feel and occasional maintenance issues (fridge, door operation).
Amenities
7.8
Breakfast, pool and pet areas are cited positively (good variety, relaxing pool, accessible pet area), though some amenities had issues (hot tub down, occasional fridge problem).
Value for Money
9
Strong positive sentiment: multiple guests call the price excellent/cheap and feel the stay is decent for the cost.
Food and Beverage
7.5
Breakfast is frequently mentioned as good with variety, but there are occasional issues with replenishment and limited drink options at times.
Overall Experience
8.4
Overall sentiment trends positive for many guests who 'loved' their stays and praise staff and value, though impactful negative experiences (cleanliness and some maintenance/service failures) lower the overall consistency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:36

Property Description

Experience comfort and convenience at Stay Express Inn & Suites - Mobile AL, your ideal retreat in the heart of Mobile.

Recreation Opportunities
Unwind at our seasonal outdoor pool, perfect for a refreshing dip after a day of exploring. Our property also features gift shops and newsstands for your convenience.

Delicious Breakfast
Start your day right with a complimentary full breakfast served weekdays from 6:00 AM to 9:30 AM and weekends until 10:00 AM, ensuring you have the energy to enjoy all that Mobile has to offer.

Comfortable Accommodations
Relax in one of our 77 air-conditioned rooms equipped with microwaves, flat-screen televisions, and plush pillowtop beds with premium bedding for a restful night's sleep. Stay connected with complimentary Wi-Fi and enjoy entertainment with cable programming.

Don't miss the chance for an unforgettable stay—book your room today!

Important information:

  • The seasonal pool will be open from May to September.
  • Pool access available from 10:00 AM to 10:00 PM.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.5
Based on 92 reviews
Cleanliness: 4.5
Service: 8.8
Location: 8
Room Quality: 6
Amenities: 7.8
Value for Money: 9
Food and Beverage: 7.5
Overall Experience: 8.4
R
Rebecca • friends
2
Pros:

Stay there in the housekeeping was taking my new clothes and they said they cannot replace them

2025-10-12 • via Nuitee
A
Andrew
8
Pros:

Clean room, comfy bed. Nicely appointed room

2025-10-11 • via Nuitee
R
Rebecca
2
Pros:

What I did not like about it was the housekeeping walk in on you and the housekeeping

2025-10-11 • via Nuitee
A
andrea • partner
6
Pros:

Outdated, did not feel safe, sketchy people outside, did not take a shower because it did not feel clean, base boards were falling apart, room door and exterior door didn't work properly, had to wash down table, would have left but it was late and been on the road since 4 am, would not stay again.

2025-10-09 • via Nuitee
C
Clement
10
Pros:

Peaceful

2025-10-08 • via Nuitee
G
Geoffrey
10
Pros:

Pets ok and reasonable. Typical free breakfast as anywhere else. New building! Quiet even though it was close to highway

2025-10-07 • via Nuitee
S
Stephen • partner
10
Pros:

The price is excellent and convenient. It's very old and outdated

2025-10-07 • via Nuitee
J
Jeremy • family_with_children
8
Pros:

Loved it

2025-10-01 • via Nuitee
C
Christina • family_with_children
8
Pros:

I loved our stay here. The staff is excellent and very on point with all needs

2025-10-01 • via Nuitee
A
Andrea
10
Pros:

Relaxing and Refreshing as always. Absolutely love staying here.

2025-09-30 • via Nuitee
D
Debbie
10
Pros:

When I arrived I was greeted friendly the clerk was very friendly an accommodating to all our needs so we we will stay there again

2025-09-30 • via Nuitee
L
Lauren
10
Pros:

Clean room, very comfortable bedding, convenient location to downtown.

2025-09-29 • via Nuitee
A
Andrea • family_with_children
10
Pros:

Staff very super helpful, kind and friendly. Pet area is easily accessible from the side doors, breakfast is great variety. Room was clean, and was able to get linens and towels if needed. Pool was relaxing and so refreshing.

2025-09-29 • via Nuitee
S
Stephen
4
Moldy room
Pros:

Mold covering all thr furniture. Pieces of dry dog food in the closet

2025-09-28 • via Nuitee
M
Mariah
8
Pros:

👌

2025-09-28 • via Nuitee
C
Carmen
10
Pros:

Clean rooms , friendly staff, a/c

2025-09-27 • via Nuitee
C
Connie • partner
2
Pros:

We waited over 3 hrs to check in (power outage) we were tired so we went elsewhere and they still want to charge for a stay :(

2025-09-26 • via Nuitee
C
Carmen
10
Pros:

Breakfast is good and always provided.
I had to extend my stay because i love it. Everyone is sweet and attentive. Clean hotel.
Both inside and out. The rooms are also spacious with a/c

2025-09-24 • via Nuitee
J
Joel
8
Pros:

Clean and quiet

2025-09-22 • via Nuitee
J
James • partner
10
Pros:

Great place. Room looked good and was spacious. Only complaint was the hot tub was down. I know it’s not their fault. Would stay again.

2025-09-22 • via Nuitee