Rustic Hotel Isla Mujeres

Do not stay here! We booked 3 nights here, 1st we arrived the door to our room was wide open, the room was not clean there was paint on the sheets, a pubic hair in the drawer, & the bathroom smelled of sewage as soon as you turned the fan on, in the morning we told reception about the issue and we recorded the whole conversation to which she called the owner & come to find out that room was not supposed to be booked at all for that issue & they had overbooked their hotel & put us in a room that was not supposed to be booked so they told us they would transfer one nights stay & give us another room with a bigger bed. when we went to change rooms the bed was not any bigger & i had to go get upset again for them to give us another room as we had booked room with 2 beds as we had 3 ppl staying, finally got a king size bed even though still not acceptable for 3 ppl, then the next day we had to move rooms again, every day we had to say we have not recieved the etransfer yet where is it? it was always we will send it shortly, we had to waste every day around 2 pm to change rooms the last day we came back the maid had left our door wide open w/ our luggage, passports in there(safes dont work)i was livid & said i want at least 50% of money back! Checkout day still no money but employee gave us some of his cash as i was calling cops & said i dont want trouble send it back when u recieve refund from expedia, owner declined to refund us on expedia! We are still owed about $700 mxn!

Bathroom did not have a knob installed and I could not access the bathroom after I closed the door. Took 4 hours to gain access. It was a known issue before I checked in. Room was not very clean

TV didn’t work, which was a bumper since we wanted to unwind after a long day of exploring. Room only had one night stand, and no table. Did have a closet, the vault didn’t work. Bathroom was really small. I am 5 foot 9 inches and I barely was able to sit on the toilet with my knees hitting the wall. Shower was also awkwardly small. I had to put our bathroom stuff on top of the toilet water tank since the small glass shelve above the sink, wasn’t mounted properly/loose. Also a few of locals were getting drunk in front of the hotel. My wife and I could hear them talk bad about the tourists. Would have been nice to have the TV working, so we didn’t have to hear those drunks.

La habitación es pequeña pero limpia y confortable.

La ubicación es lo mejor del hotel a 2 cuadras de la terminal de ultramar y cerca de playa norte

The front desk staff was courteous. When I arrived in the room there was no toilet paper. The beds only have thin sheets ( no blankets). I arrived on a Wednesday and my room wasn't cleaned until Sunday. I had requested and spoke with the front desk each morning about it and they promised it would be clean (it wasn't) the towels were crisp, not soft. I do not recommend this place if you're staying more than 1 maybe 2 nights

I enjoyed my time at the rustic hotel, its location was perfect just minutes from the ferry, a couple blocks to the beach and a couple blocks from the Main Street. Everything I needed during my time on the island was within walking distance. The room was clean and the staff was super friendly.

When we got there, the WiFi was down so no WiFi during the stay. No toilet paper in the room, they cleaned the toilet but was not fully rinsed, some detergent was left on the toilet seat. Mosquitoes in the room. Front desk staff was friendly and helpful!

La habitación muy limpia, y confortable. El personal muy amable.

Todo excelente

Pesimo el servicio, instalaciones no aptas para hospedarse..

Y para colmo te contactan semanas despues para decirte que tienes saldo pendiente en tu reserva.
Cuando al momento de ingresar te cobraron el total de la estancia 🤔

Todo excelente!!

The staff was so kind, helpful and welcoming, but in fairness to other travelers I'm sharing my unfavorable opinion of the stay. The room was clean but very spare, just one very bright overhead light with the switch by the door necessitating my phone light to see my way back to the bed. There were no windows except onto the interior public hallway also brightly lit, and no public space to sit or get fresh air. The room is claustrophobic, all white with a single white sheet for comfort at night. Needing air I sat on the doorstoop at night, directly into someone's spilled beer. The bed is hard, so if you have fibromyalgia like me it's a nightmare: I hurt all over today and barely slept. The safe was broken also. The room was inexpensive but not worth it: I regret not just leaving before it got too late. I feel badly leaving this review because the young couple running the place was so wonderful and I'm reluctant to hurt anyone's small business, but if I'd had this info ahead of time I would have chosen a different hotel. It might be fine for young travelers needing a very basic crash pad though!
Owners: please place a bedside light and provide a blanket, and perhaps a chair or bench outside of the entry to prevent midnight beer-sitting on the stoop!

Todos estuvo bien. Superó por mucho mis expectativas. El hotel es pequeño pero confortable. Precios justos. Está súper ubicado. Mención especial para Magaly quien fue de gran ayuda: muy atenta y amable en todo momento.
Cuando vuelva a Isla Mujeres, sin duda me hospedaré en ese hotel de nuevo.

Excelente lugar para alojarse. Muy céntrico y de fácil acceso. Ampliamente recomendable. Quedé tan satisfecho que extendí mi estancia en el hotel y en Isla Mujeres. 🤘🤘
Ya en otro post, describiré mi segunda estancia en el lugar.

Muy tranquilo el lugar y el personal muy amable
😄

Excelente lugar muy tranquilo cerca de la playa y muy cómodo, super recomendable, la gente del lugar muy atenta y amables, sin duda volveríamos a ir

Tiene excelente ubicación cerca del ferry y playa norte y hay varios restaurantes y bares cerca del hotel , el personal muy amable , el precio muy bueno, lo recomiendo al 100!

Perfecta ubicación
Recién remodelado
Habitaciones cómodas