Albany Hotel

My stay was so amazing, the reception from the staff, the cleanliness of the environment all was a top notch. I really enjoyed my stay.

Update some of the rooms soon

Good

The whole place smelled like weed. The room and bathroom were old and didn't feel clean. There was no room cleaning during our stay. The only saving gracs was that the bed was clean and very comfortable.

Amazing stay amazing staff

Von aussen ganz nett, innen sieht man das Alter des Gebäude. Das ganze Hotel ist mit roten Plüschteppichen ausgelegt - diese machen alles etwas schummerig und der Geruch ist eher unangenehm.
Der Empfang ist sehr hilfreich und immer vor Ort.
Essen oder Trinken kann man nur in den nahegelegenen Restaurants und Bars.

We got there to check in with an early check in for 1 of the 3 rooms we booked and were told none of them were ready. When we eventually got 1 of the rooms we had a shower that did not work. The staff gave us a uncleaned room to have a shower which that shower did not work either. In the meantime we had a man coming in and out of 1 of the rooms to try and fix the broken shower with girls sat in towels as we had no other room where they could then change. We eventually got the other 2 rooms and 1 of them was okay, however the other one had a massive water leak from the ceiling with dirty water bouncing off the window and onto our bed. This was also complained about and I asked for the bedding to be changed. When we got back to the room the leak had been stopped and cleaned but the bedding hadn’t been changed. When we checked out of the hotel we asked for a refund of some money from 2 of the rooms due to all the issues we had and the staff refused and said we would have to talk to a supervisor but there wasn’t one there. We left as a group telling them that the issues need fixing and will not return.

Hotel was good for the price. Mattress wasn't overly comfortable, shower wasn't very good, one of the lights wasn't working.

Wasn't there all that much so these issues weren't that inconvenient. I'd stay there again for the value for money.

Awful stay hotel with damage carpet hole and in bathroom awful dirty in toliet and bathroom glass all dirty no air conditioning shock see cigarette load bit on outside the window I have photos the staffs is ok not British never like here load trees become damage at path it unsafe for old people and disable

Staff were very welcoming and helpful. A great stay

Easy check in, friendly Staff and great walking locations to pubs, stores and the beach

Mattress was about 5cm thick and was as hard as wood me and my partner couldn’t actually sleep so we ended up leaving the hotel at 5:30am. The shower we didn’t even use because you’d have to stand like a pencil in the shower. The hot tap on the sink didn’t work. The carpets were all lifted, there was no latch to keep the window open and we were provided with an electric radiator but no fan considering the weather conditions. As we were leaving the member of staff who was supposed to be on reception was changed out of his smart clothes into casual shorts and t shirt and was sleeping on the sofa in the foyer just outside of reception so ended up just leaving the key on the reception desk during check out and weren’t even checked out properly. The whole experience was absolutely appalling. We paid over £200 for one night for an absolutely awful stay. We are gutted because everything else about our trip was great however we just could not sleep or be comfortable during our stay. We would actually like to request a refund because we cost you next to nothing for staying there considering we didn’t use facilities. The pebbles on the beach were comfier to sleep on which is what we actually ended up doing was sleeping on the beach in the day before our 3 hour journey home. My partner actually felt unsafe in the accommodation due to the conditions of the room and lack of welcoming from night staff who was on the phone to someone whilst taking our payment for our stay.

The carpet I fell over it twice as it isn’t stuck down on the floor also no lift so having to drag my pram and things up the stairs so having to hold my 7 month old

OK for a short stay, but has seen b etter days

Amazing location, nice for one or two nights more than that i think it needs more looking after as shower was difficult to operate and things seems to fell apart

Staff not talk alot hall way carpet not good 1 fan that didn't work in sink had taps that was both hot water. Windowsill rotten away.