University Inn and Suites'

Hotels
Independent
5 (25 reviews)
5415 Equipment Dr, Charlotte, North Carolina, 28262 , Charlotte , US

Children allowed
Pets allowed

Facilities

Free WiFi
24-hour front desk
Designated smoking area
Elevator
Free self parking
Coin laundry on site
Well-lit path to entrance
Accessible shuttle
No accessible shuttle

Review Highlights

Pros:
Location is convenient
Good value for money considering price
Cons:
Dirty rooms
Poor service
Presence of pests

Categories

Cleanliness
3.25
Multiple reviews mention the presence of cockroaches and dirty rooms.
Service
5.25
Reviews highlight poor service, including rude staff and lack of support.
Location
7.25
Some reviews find the location acceptable and convenient.
Room Quality
4.25
Comments indicate poor room conditions, including cleanliness issues.
Amenities
4.25
Amenities lack maintenance as inferred from various complaints.
Value for Money
5.25
Some guests feel they got what they paid for; cleanliness was expected.
Food and Beverage
6.25
No specific mentions, assigned target rating.
Overall Experience
4.25
Generally negative experiences reported; significant dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:44

Property Description

Experience the perfect blend of comfort and convenience at University Inn and Suites, strategically located near Topgolf and the heart of Charlotte.

Prime Location
Enjoy easy access to Charlotte’s vibrant attractions, including Bank of America Stadium and Spectrum Center, all just a short drive away. With shopping centers and popular breweries nearby, the fun is never far from your doorstep.

Comfortable Accommodations
Relax in one of our spacious 120 guestrooms equipped with microwaves, complimentary Wi-Fi, and cozy bathtubs for unwinding after a long day.

Exceptional Amenities
Take advantage of our 24-hour front desk, free self-parking, and convenient laundry facilities to enhance your stay. Your comfort is our priority with daily housekeeping for utmost convenience.

Don’t miss your chance to stay at this ideal hub for exploring Charlotte—book your room today!

Important information:

This hotel offers designated smoking areas.

Check-in and check-out hours:

Location

Guest Reviews

5
Based on 25 reviews
Cleanliness: 3.25
Service: 5.25
Location: 7.25
Room Quality: 4.25
Amenities: 4.25
Value for Money: 5.25
Food and Beverage: 6.25
Overall Experience: 4.25
M
Malcolm
2
Pros:

Toilet didn’t work, even after staff “fixed” it. Water took forever to heat in shower & sink. No coffee although the room had 2 styrofoam coffee cups. A/C noisy buy weak.

2025-10-11 via Nuitee
B
Bailey
4
Pros:

Pros: -Cheap
-Friendly Staff
-Room was decently clean with amenities
-Nice Blankets
-Plenty of restaurants and stuff to do around it

Cons: -3rd floor door was busted in, anyone could just walk in there
-Parts of the floor in our room were loose and squeaky
-There’s no secondary lock on the doors
-Took them over a week to RELEASE my deposit, now having to wait another week for it to go back into my account
-Beds are very stiff, though not uncomfortable, after two nights my back was murderous
-SHOWER HEADS ARE AWEFUL
-No vending machines and everything they do have for snacks is overpriced
-They don’t allow food deliveries to rooms for some reason
-There were (dog food) needles in the parking lot, though I don’t blame hotel staff, it’s a bit shady
-We had to go back and get our keys redone 3 times over a 2 night stay because they’d work once then not again

All in all, for the money you spend it really isn’t that bad, but if safety while staying at a hotel is your concern, I would not suggest staying here. We had 4 people in our room, 2 men and 2 women who are all more then capable of protecting themselves so it wasn’t much of a concern for us.

2025-10-08 via Nuitee
A
Angel
4
Pros:

Room was clean but the pictures were different from the acrual building alot of remolding and updates need to happen.

2025-10-07 via Nuitee
C
Ceana friends
2
Pros:

When we got there shortly after 3pm to check in nobody was there to check us in, we waited 30 mins before giving up and finding a new hotel. The entire place smelled like cat pee and litter. There were bullet holes outside the man entrance and this older gentleman who kept looking at us (2 females) then typing on his phone and then laughing under his breathe. It was unclean, unsafe, and overall the worst hotel experience I’ve EVER had

2025-10-02 via Nuitee
D
diamond family_with_children
4
Pros:

The first room smelled like smoke so I had to change rooms, the second room the top lock was missing. Wouldn’t book again.

2025-10-01 via Nuitee
L
Lindsey
4
Pros:

Not too far of a drive

2025-09-27 via Nuitee
Q
Qaim
2
Pros:

Just like every family owned hotel lie and try to take your money

2025-09-27 via Nuitee
F
Francisco
10
Pros:

Need a litte maintenance

2025-09-19 via Nuitee
D
Destinee
2
COCKROACHES.
Pros:

Cockroaches. Pictures online are very clean and pristine. Hotel it’s disgusting inside. They did not refund my money when I brought the front desk 3 dead cockroaches I had to kill. Do not stay here.

2025-09-17 via Nuitee
M
Manuel
2
Do Not Recommend
Pros:

The hotel and service was so bad that we didn’t even spend the night here. The smell of the room was this musky, cigarette mixed with weed mixed with sex smell. The receptionist only accepted a “cash” deposit, of $100.00. I told him I did not have cash and he responded with “how much cash do you have”. I had non and he did not want to accept my card for the deposit. He also took a picture of my drivers license with what looked like was his personal phone (??). 0/10 I would recommend. If I could give 0 stars I would

2025-09-16 via Nuitee
S
Stephanie
6
Pros:

The hotel had roaches in my room 108 and when checked out the person on morning shift 10am Sunday morning was rude to everyone and tried to take my security deposit for no reason. I have a video terrible service.

2025-09-08 via Nuitee
E
Eri
6
Pros:

Honestly You get what you paid for!

2025-09-07 via Nuitee
C
Curtis
4
Roaches and clogged toilet
Pros:

While waiting in the lobby to check-in, I saw a roach. I didn't see any other besides a baby roach in the room the morning we were leaving. There were hairs and a small toothpaste or some other container cork behind the sink. The chair by the desk was filty. The tv hadn't any sign. The toilet was clogged the day before we left, around 7pm we told the guy at the front desk who said the cleaning staff left and asked if I wanted the plunger. No one came to address it before we checked out the following morning. I would not recommend this hotel.

2025-09-07 via Nuitee
V
Valery
2
Bad hotel
Pros:

The room was dirty and stink

2025-09-06 via Nuitee
S
sajan
4
Pros:

tv
not working, no channels. hallway carpets are dirty.. even inside the room its doesnt look like they change ir wash their bedsheets

2025-09-03 via Nuitee
T
Trayon family_with_children
2
Pros:

Roaches are bad and was over charged with no refund

2025-09-02 via Nuitee
V
Verified traveler
10
Give this hotel a chance.
Pros:

The room was awesome! It smelled nice, no bugs, and everything was super clean. The staff were really friendly and didn’t give us any trouble. The location’s pretty good since it’s right by the highway, you can hear cars when you’re outside, but we actually found it relaxing. No loud kids, no barking dogs, no gunshots. We’re already planning our next stay! Will post pictures our next review:)

2025-08-30 via Nuitee
W
Will
10
Pros:

Good hotel

2025-08-26 via Nuitee
J
Jared
2
Pros:

Place was all around horrible.

2025-08-25 via Nuitee
K
Kimberly
4
Pros:

Customer service was good. However, I noticed there were very few cars in the parking lot and soon realized why that must be. I was checked in with no problem. When I got to my room and opened the door a VERY strong smell hit me. It was like a combination of mildew and musk smell. I immediately started looking around the room and checking cleanliness. The bedding was all white and clean as well as inside both refrigerator and microwave. As I entered the area of the bathroom the tile in the whole area had a damp/wet film on it. The bathtub and toilet appeared clean. The sink on the other hand looked as if it was forgotten. The air in the room was damp to the point of making notebook paper damp. There was a strong smell of mildew and musk/old smell. The white inside curtain had black mold all over it. I figured that and the smell contributed to my headaches the second and third day. I was only there at night to sleep so I just dealt with it. Oh, and the tv only had 2 or 3 channels that worked and they didn’t have a great picture, kinda in and out. When I came back the first evening my key didn’t work so I had to have it fixed. When I asked about the tv I was told when the weather was bad the signal was too. I mean I couldn’t even get local channels. Like I said I dealt with it but will not be staying there again!!!

2025-08-24 via Nuitee