LUTHIA Puerta del Sol

Hotels
Independent
Plaza Puerta del Sol, 14, 4 Derecha, Madrid, 28013 , Madrid , ES

Children allowed
Pets allowed

Facilities

Express check-out
Hardwood flooring in public areas
Free WiFi
Luggage storage
Express check-in/check-out
Elevator
Multilingual staff
Front desk (limited hours)
Express check-out
Smoke-free property
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor room quality
Lack of amenities
Bed bug infestation

Categories

Cleanliness
1
Mixed sentiments; some rooms noted as clean while others reported issues.
Service
1
Staff was frequently described as courteous and accommodating.
Location
1
Consistently praised as excellent and central.
Room Quality
1
Described as clean but small or inadequate for couples.
Amenities
1
Few amenities mentioned and some complaints noted.
Value for Money
1
Noted some value due to location, but overall dissatisfaction with quality.
Food and Beverage
1
Not mentioned in reviews.
Overall Experience
1
Weight of complaints with serious issues like bed bugs overshadowed positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-21 03:12

Property Description

Welcome to LUTHIA Puerta del Sol, where the heart of Madrid awaits you!

Prime Location
Nestled just steps from the iconic Puerta del Sol, you'll find yourself immersed in the vibrant energy of the city. With Gran Via and several attractions like the Prado Museum within a short stroll, your exploration of Madrid begins right outside our doors.

Comfort and Style
Unwind in one of our 14 air-conditioned rooms, each equipped with minibars and Smart televisions for your entertainment. Complimentary Wi-Fi ensures you stay connected, and our modern amenities cater to all your needs.

Exceptional Service
We pride ourselves on our attention to detail, offering express check-in/out services and a dedicated multilingual staff available to assist you throughout your stay. Your comfort is our top priority!

Book your stay at LUTHIA Puerta del Sol today and experience the best of Madrid!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Check-in and check-out hours:

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
V
virginia
8
Pros:

Staff was really courteous and hotel room was really clean.

2025-12-13 via Nuitee
L
Laurencia
10
Pros:

Absolutely loved our stay here we were in the middle of all the main attractions in Madrid!!! I can’t wait to come back!! We are a family of 5 and it was perfect we all had a bed and very spacious!!

2025-12-11 via Nuitee
J
Jaymie
10
Pros:

Everything was fantastic. We were right in the center of it all. Convenient location. Everything was perfect!!

2025-12-08 via Nuitee
L
LUCIE
10
Pros:

Amazing location. Good basic hotel. If u just need a clean place to sleep in an excellent location this place is great

2025-12-07 via Nuitee
E
Eduardo family
10
Pros:

El personal es muy atento, todos!!
Las camas comodas

2025-12-07 via Nuitee
F
Frances L
10
Pros:

Beautiful and clean room at an excellent location. The staff was awesome.

2025-12-07 via Nuitee
H
Hendrik
8
Pros:

Top locatie

2025-12-06 via Nuitee
A
Adriana family_with_children
10
Pros:

Great location right in the heart of plaza del sol. The front office staff was amazing, Victor and another girl I wish I remembered her name helped us with the must see things in Madrid, reference amazing restaurants to try. Loved the balcony over looking the plaza and the room was clean.

2025-12-03 via Nuitee
M
Marat
2
Pros:

Poor condition
NO hot water

2025-11-29 via Nuitee
W
waldemar
8
Pros:

Local ok. Nada extraordinário. Talvez o melhor seja a localização. É bem central. Não aconselho para quem gosta de tranquilidade.

2025-11-29 via Nuitee
V
Vasiliki
8
Pros:

The room was clean but not spotless, the staff was polite and friendly in general and the area is ideal but noisy because of too much crowd.Also the rooms are not sound proof you can hear everything next eg taking a bath or speaking and also the cleaning staff is noisy even around midnight when they reload the stock of amenities.

2025-11-27 via Nuitee
G
Giselle I
6
Pros:

Small room for two people

2025-11-26 via Nuitee
I
Irelys partner
10
Pros:

La atención fue increíble, excelente ubicación.

2025-11-24 via Nuitee
A
Alyssa partner
8
Pros:

Staff and location were great. Bathroom smelled like mold and cigarettes - it was quite unbearable to be in there.

2025-11-20 via Nuitee
D
Diego
2
Pros:

Me and my wife have over 12 combined huge bed bug bites. Unacceptable. Couldn’t speak to a manager, tried to get a refund and nothing. STAY AWAY!

2025-11-19 via Nuitee
A
Andrean partner
10
Pros:

Loved the location, right in the heart of the city and located close to the metro which made it easy to get around. Maude, the receptionist was courteous and very helpful. Had a great stay!

2025-11-17 via Nuitee
L
Lucrecia del Carmen
10
Pros:

Big room, with kitchenette , clean , incredible location

2025-11-15 via Nuitee
A
Alejandro
10
Pros:

Clean room, clean building, clean bathrooms, centric

2025-11-14 via Nuitee
M
MONICA friends
10
Pros:

Muy amable el personal de la tarde, excelente ubicación

2025-11-13 via Nuitee
Z
Zaitmarie
10
Pros:

Excelente servicio, buena localización y limpio

2025-11-13 via Nuitee