Children allowed
Pets allowed

Facilities

Wheelchair accessible
Smoke-free property
Housekeeping on request
Change of towels (on request)
Change of bed sheets (on request)

Review Highlights

Pros:
Cleanliness
Location
Service
Comfortable bed
Cons:
Heating issues
Lack of essential amenities
Value for money concerns

Categories

Cleanliness
4.87
The room was mentioned as very clean and fresh.
Service
5.84
Hosts were fantastic and very quick to reply on emails.
Location
5.88
Brilliant location close to Kingston town center and near the river.
Room Quality
3.83
Comfortable bed, but significant heating issues were noted.
Amenities
2.86
Several fundamental amenities were lacking.
Value for Money
3.82
The lack of essential amenities was seen as a significant inconvenience.
Food and Beverage
1
Not mentioned in the reviews.
Overall Experience
3.87
Overall experience was mixed due to comfort and practical issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:02

Property Description

Experience the charm of Kingston Upon Thames at Hermes Hotel by Nestor, where comfort meets convenience.

Prime Location
Just a stone’s throw from the picturesque Thames River, you’re perfectly positioned to explore iconic attractions like Hampton Court Palace and the lush Richmond Park.

Comfortable Accommodations
Unwind in one of our 13 air-conditioned rooms equipped with Smart televisions and complimentary wireless internet. Enjoy the convenience of coffee/tea makers and essential toiletries, ensuring a restful stay.

Modern Amenities
Embrace a seamless experience with virtual front desk services and housekeeping on request. Your comfort and satisfaction are our top priorities.

Embrace your next getaway and book your stay at Hermes Hotel by Nestor today!

Important information:

  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

4
Based on 3 reviews
Cleanliness: 4.87
Service: 5.84
Location: 5.88
Room Quality: 3.83
Amenities: 2.86
Value for Money: 3.82
Food and Beverage: 1
Overall Experience: 3.87
G
GARY
8
Pros:

Very clean and fresh. Lovely comfortable bed. Only problem is even with heater on shower/toilet is very cold.

2025-12-19 • via Nuitee
A
Ashley • family_with_children
6
Pros:

My Rating: 3/5 Stars
This review is intended for both prospective guests and hotel management. While the hotel is lovely to look at, several fundamental practical elements were missing or inadequate.
Stay Details: I stayed in the Family Suite (ground floor) in the Pembroke Lodge with my partner and baby daughter.
The Good (4/5)
Location: Brilliant location! Close to Kingston town center, near the river, and right in the best area for food and drink.
Comfort: The bed was very comfortable. The room was clean and was a nice spot for a good night's sleep.
Storage: Excellent wardrobe space and nice quality soaps provided.
The Issues (2/5)
The hotel seems to have prioritized aesthetics over functionality, leading to a frustrating experience with basic expectations.
Amenities & Workspace
NO Fridge: This was a significant inconvenience, especially traveling with a baby.
Insecure Safe: The safe provided is very small and cheap; it will not fit a laptop or iPad.
Unsuitable Workspace: The vintage desk and stool are uncomfortable and impractical for actually working.
Poor Ironing Setup: The ironing board is a tiny, fold-out type, making it almost impossible to iron clothes properly without a suitable surface.
Heating & Temperature
Inadequate Room Heating: The room is heated by a ceiling-mounted electric air blaster (like those often seen at shop entrances), not proper radiators. It did not heat the room effectively.
Freezing Bathroom: The small electric towel rail was completely insuffic

2025-12-02 • via Nuitee
J
Jayant
10
Pros:

Spotless room. Excellent location. Great amenities, comfy beds. Hosts were absolutely fantastic. Very quick to reply on emails and anything we needed.
Would highly recommend this place - and would easily come back.

2025-11-07 • via Nuitee