Tru By Hilton Irving Dfw South

Great customer service and beautiful place, 100 % recommended

Hotel property and hotel staff were excellent. Hotel relatively newer so very clean and welcoming.

The only reason I am giving staff/service a 2/5 is because I called ahead to see hoe shuttle service from airport worked. I called on landing at DFW and was told where to go to wait for shuttle pickup. We proceeded to pickup location after being told shuttle will be there in 25-30 minutes. After about 45 minutes passed, I called again and was told another 15-20 minutes due to traffic (major construction delayed we found out after the fact). After 90 minutes passed, I called again and was told that the driver said they drove by and nobody was there; that didn’t happen. Shuttle arrived after 2+ hours of waiting.

This was the only issue we dealt with with the hotel itself as every other aspect was excellent, including customer service at the property.

Everything was great. Only complaint was no hot water in shower.

The first room they assigned me looked like someone had been in there and possibly changed rooms. I advised the front desk and they assigned me a new room.

I did have to move all my stuff to the new room myself, it would have been nice if they had staff that could have helped.

The accommodations were very nice, I would stay there again.

Desk clerk was so friendly. It was very quick. I even had to answer a call from my kid when checking in, and the staff member was patient.

Excellent stay

Staff was fine. Room was noisy. Windows are not sound proof.
It was windy and you could hear wind noise all night and road traffic.

I reserved and pre-paid for a room and they told me when I arrived that they didn’t have a room for me leaving me to find another hotel in my own.

Stay was really good! The only problem we had was the tv did not want to connect to the wifi and the room phone did not want to work. Overall it was really good. Would stay there again.

Perfect very friendly

Every aspect of this hotel was remarkable!

Yes

Staff was very helpful and pleasant.

The property and staff were really nice.

Great stay, needed a late check out and they were more than accommodating.

It was my first time to stay there. I was very impressed and loved my room, breakfast. The fact that 24/7 coffee/tea available. The hotel itself very very clean & staff very friendly. Looking forward to another stay at Tru Hilton hotel.

Staff was awesome. Rooms were clean. Easy access to parking.