Reston Hotel Newcastle South Washington Part of AG Collection

Hotels
•
Independent
6 (18 reviews)
Emerson Rd, Washington, England, NE37 1LE , Washington , GB
44-191 416 5010

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Children allowed
Pets allowed

Facilities

Free WiFi
24-hour front desk
Garden
Luggage storage
Designated smoking area
Outdoor furniture
Picnic area
Breakfast available (surcharge)
Wheelchair accessible parking
Assistive listening devices available
See all facilities

Review Highlights

Pros:
Clean rooms
Good service
Lovely breakfast
Cons:
Dated room quality
High parking charges
Worn furnishings

Categories

Cleanliness
6.5
Clean room, staff were lovely, but issues with worn furnishings and bed quality.
Service
7.5
Friendly and helpful staff, good service highlighted in multiple reviews.
Location
6.5
Convenient location for travels, but parking charges may deter some guests.
Room Quality
4.5
Rooms are dated and require upgrading, with issues mentioned in multiple reviews.
Amenities
4.5
Basic amenities; needs hairdryer, charging points, and updates on facilities.
Value for Money
5.5
Affordably priced but recent parking charges affect overall value perception.
Food and Beverage
7.5
Breakfast was lovely, a highlight in positive reviews.
Overall Experience
5.5
Mixed sentiments; cleanliness and service good, but room quality issues affect experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:54

Property Description

Experience comfort and convenience at The Reston Hotel, part of AG Collection, located near the renowned Birtley Golf Club.

Modern Guestrooms
Relax in one of our 79 well-appointed guestrooms, complete with complimentary wireless internet and cable programming to keep you entertained. Daily housekeeping ensures a tidy retreat after your adventures.

Prime Location
Situated just a short drive from St. James' Park and the picturesque Quayside, enjoy easy access to local attractions like the Angel of the North and the historic Washington Old Hall to create unforgettable memories.

Delicious Dining Options
Start your day right with a delicious breakfast served on weekdays and weekends, catering to all tastes. Enjoy serene garden views and revitalizing picnic areas to unwind after a day of exploration.

Book your stay at The Reston Hotel today and discover the perfect getaway!

Important information:

Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a picnic area.

Check-in and check-out hours:

Location

Guest Reviews

6
Based on 18 reviews
Cleanliness: 6.5
Service: 7.5
Location: 6.5
Room Quality: 4.5
Amenities: 4.5
Value for Money: 5.5
Food and Beverage: 7.5
Overall Experience: 5.5
J
Jo • partner
2
Pros:

Didn’t stay no facilities as stated room in dire need of update felt unsafe

2025-11-27 • via Nuitee
A
Ajibade
10
Pros:

The room was clean and good service from the staff.

2025-11-26 • via Nuitee
H
Helen
8
Pros:

All good

2025-11-20 • via Nuitee
K
Kevin
8
Pros:

Nice people. Found shower difficult with high sided bath but have since discovered assistance room so trying that next time. Seriously disappointed over having to pay for parking. Might cause me to look elsewhere.

2025-11-19 • via Nuitee
M
Michelle
4
Pros:

Cracked bath. Rusty taps
Staff lovely
Old run down room

2025-11-07 • via Nuitee
N
Norman
6
Pros:

Breakfast was lovely, staff very good. Our room requires upgrading, no usb connections, no hairdryer, no tooth mugs in bathroom. Bed was comfortable, and location was suitable for us. Would stay again.

2025-10-26 • via Nuitee
M
Malcolm
10
Pros:

A nice stay with a good breakfast. Didn't park my car in the hotel carpark due to £5 a day charge ( this is new). Easily parked over the road free. Hotel could do with a carpet upgrade (worn and dirty) all in all it was a nice place to stay, good clean rooms and friendly staff

2025-10-19 • via Nuitee
C
Chris • partner
2
Pros:

Room was clean. Very dated decor, furnishings. A very thin duvet. The mattresses were terrible. One was bigger than the other, feeling the springs was very uncomfortable while trying to sleep. Staff were lovly.

2025-10-12 • via Nuitee
D
Danielle
10
Pros:

Friendly easy accessible and clean

2025-10-03 • via Nuitee
D
Dusan • partner
8
Pros:

Affordable

2025-09-30 • via Nuitee
A
Andrew
10
Pros:

Clean room, wifi excellent, have to pay for parking now £5.00 for 24hours and a sneeky 20p for admin.

2025-09-26 • via Nuitee
J
Jane
8
Pros:

Just changed from being a Campanile, so needs updating.
Was clean and comfortable for a one night stay.
Easy to find and convenient from motorway.
Now charges £5 for parking unless booking is made directly with AG group.
Nearby Toby carvery is good value for breakfast.

2025-09-26 • via Nuitee
M
Malcolm
8
Pros:

Breakfast is good, room was clean, staff are really nice and helpful. Beware of parking charges, not mentioned during the booking process but allegedly just been brought in by the new owners. 24 hrs = £5. don't forget to add this to your booking per day. Probably the only negative news since the new ownership.

2025-09-20 • via Nuitee
S
Sara
10
Just what was needed
Pros:

Room was clean and tidy, no problems

2025-09-19 • via Nuitee
K
Kim
10
Pros:

Great friendly staff, rooms are clean and functional. Lots nearby.

2025-09-17 • via Nuitee
K
Kim • partner
10
Pros:

Room was clean and tidy. Staff were very friendly. The area was convenient for my travels.

2025-09-13 • via Nuitee
S
Scott
10
Pros:

Very good

2025-09-05 • via Nuitee
K
Karen • partner
8
Pros:

Basic good value.

2025-08-10 • via Nuitee