Marshall Suites Bainbridge Island, SureStay Collection by BW

Hotels
•
Best Western
7.8 (16 reviews)
350 High School Rd NE, Bainbridge Island, Washington, 98110-1661 , Bainbridge Island , US
1-206-8559666

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Children allowed

Facilities

Free breakfast
Free breakfast

Review Highlights

Pros:
Friendly, attentive staff (named praise)
Rooms frequently described as clean/spotless
Convenient location near town
Spacious rooms / well stocked bathrooms
Cons:
Room quality worn or outdated (beds/sofas need replacement)
Poor value for money / overpriced
Breakfast limited or poor (broken waffle iron, no butter)
Occasional room issues (odd odor, previous guest's belongings found)
Thin/cheap toiletries and inconsistent amenities

Categories

Cleanliness
8.5
Multiple reviews explicitly call the rooms 'spotless', 'very clean' and 'clean comfortable room'; a few reports note an initial odd odor and one instance of a previous guest's clothes left in a drawer, so mostly very positive with minor exceptions.
Service
10
Consistently and repeatedly praised across reviews: staff described as 'very friendly', 'outstanding customer service', and specific employees (Janette, Jamal) singled out for excellent, attentive service.
Location
9.2
Mentioned as a 'great location near town' and described as convenient; no negative location comments in the reviews.
Room Quality
6.4
Multiple negative notes: rooms described as bland, worn sofa and bed, needs updating, thin towels and limited robe/linen quality; some positive cleanliness but the physical room quality is below average.
Amenities
7.6
Mixed remarks: bathrooms described as well stocked and spacious, but on-site breakfast amenities criticized (broken waffle iron, limited items, paper/plastic service); overall moderate-to-good with specific shortcomings.
Value for Money
5.5
Several guests explicitly said the property was 'overpriced', 'not worth the money', or 'very expensive for cheap accommodation' — clear negative sentiment on value.
Food and Beverage
6.4
Breakfast was criticized repeatedly: broken waffle iron, lack of butter, limited selection and discrepancy between advertised cooked breakfast and reality; food service is below expectations.
Overall Experience
8.8
Overall impressions are positive due to excellent, attentive staff and generally clean rooms, but tempered by room quality, breakfast shortcomings and perceived poor value; net experience leans positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:37

Property Description

Welcome to Marshall Suites Bainbridge Island, where comfort meets convenience just minutes from the Bainbridge Island Ferry Dock.

Prime Location: Nestled on Bainbridge Island, our hotel offers easy access to local attractions, including the serene Bainbridge Island Japanese American Exclusion Memorial and the enchanting Bloedel Reserve, all within a short drive.

Comfortable Accommodations: Our suite-style rooms are designed for relaxation, featuring modern amenities that cater to your every need. Enjoy spacious living areas and convenient kitchenettes ideal for both short and extended stays.

Complimentary Breakfast: Start your day off right with our complimentary breakfast, offering a delightful selection of fresh and hearty options to fuel your adventures.

Don't miss the chance to experience the best of Bainbridge Island—book your stay at Marshall Suites today!

Important information:


A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

7.8
Based on 16 reviews
Cleanliness: 8.5
Service: 10
Location: 9.2
Room Quality: 6.4
Amenities: 7.6
Value for Money: 5.5
Food and Beverage: 6.4
Overall Experience: 8.8
L
Leonard • partner
4
Pros:

The check in person did not know the system. The room was bland, no color and not very inviting. The Sofa and Bed were worn out. The breakfast was not good, the waffle iron was broken. Not worth the money paid. Probably will stay somewhere else next time.

2025-12-27 • via Nuitee
R
ROBERT
8
Pros:

All good except the first room they provided had an odd odor, so they moved me to another room.
Also, the room I was moved to had the previous renter's clothes in one of the dresser drawers.

Otherwise it was very clean.

2025-12-17 • via Nuitee
D
Denise
10
Pros:

clean comfortable room. great location near town.

2025-12-07 • via Nuitee
J
jackie • family_with_children
10
Pros:

yes, staff were very friendly

2025-12-07 • via Nuitee
T
Tom and Cindy • family
8
Pros:

Spotless room, corteous staff. Spacious room.

2025-11-25 • via Nuitee
A
Ashwin • family
8
Pros:

Staff courtesy, clean room

2025-11-21 • via Nuitee
J
Joshua
10
Pros:

Clean, friendly, well stocked place to stay on Bainbridge Island! Stayed with my 2 daughters who enjoyed it

2025-11-16 • via Nuitee
C
Cami • partner
10
Pros:

Outstanding customer service from all staff at the front desk.

2025-11-16 • via Nuitee
J
Jose
10
Pros:

We had a wonderful stay at Marshall Suites. Janette and Jamal are truly phenomenal at providing courtesy and customer service! We felt at home with our needs immediately attended to when needed.

2025-11-15 • via Nuitee
J
Jennifer
10
Pros:

Friendly staff! Clean room!

2025-11-03 • via Nuitee
R
Ruby • family
4
Pros:

Overpriced for poor room quality.

2025-10-21 • via Nuitee
J
Jacqueline • family
10
Pros:

The hotel was clean and neat, staff was helpful and friendly especially in the morning.

2025-10-19 • via Nuitee
M
Mariela • family
6
Pros:

Over all nice accommodations. Bathroom was well stalked but could have been cleaned better.

2025-10-11 • via Nuitee
J
Joe
8
Average accomidations
Pros:

Room was clean

2025-10-05 • via Nuitee
J
Juliet
4
Pros:

room needs updating, bed was needs to be replaced. staff great.

2025-09-25 • via Nuitee
J
JAMES
4
Mean
Pros:

Meanest hotel stay ever. Thin towels, one robe, 10% left on the toilet tissue that was also cheap and thin. Warm not hot water. Surely receptionist and breakfast not as advertised [picture of cooked breakfast] was lobby coffee, buns, fruit. No butter. One english tea sachet in room. Paper or plastic plates and cups. Plastic is not eco friendly.
Upside, the room was spottlessly clean. Very expensive for cheap [as in quality) accomodation.

2025-08-14 • via Nuitee