Riviera hotel

Hotels
Independent
4 (22 reviews)
420 Jones St, San Francisco, California, 94102 , San Francisco , US

Children allowed
Pets allowed

Facilities

Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Wheelchair accessible
Change of towels (on request)
Change of bed sheets (on request)

Review Highlights

Pros:
Friendly staff
Good value for location
Cons:
Unsafe neighborhood
Unclean rooms

Categories

Cleanliness
1.96
Multiple mentions of unclean rooms and unsatisfactory conditions.
Service
5.93
Staff was described as friendly and helpful.
Location
2.97
Location is seen as sketchy with safety concerns due to homelessness.
Room Quality
3.92
Rooms were described as simple but clean; some issues mentioned.
Amenities
3.45
Basic amenities mentioned; limited facilities.
Value for Money
5.91
Good value for the location, but basic accommodations.
Food and Beverage
3.96
Not specifically mentioned; assumed standard quality for this hotel tier.
Overall Experience
3.93
Mixed feelings; satisfactory for some but major concerns for safety and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 08:13

Property Description

Nestled in the heart of San Francisco, Riviera Hotel offers a perfect blend of comfort and convenience for every traveler.

Prime Location
Experience the best of the city with Union Square just a short stroll away. Enjoy easy access to top attractions like Pier 39 and Golden Gate Park, all within a 5-minute drive.

Exceptional Comfort
Unwind in one of our 34 cozy guestrooms equipped with microwaves and flat-screen TVs. Sink into Select Comfort beds adorned with lush down comforters and Egyptian cotton sheets for a restful night.

Outstanding Amenities
Benefit from our welcoming 24-hour front desk and secure luggage storage, ensuring a hassle-free stay. Whether you're traveling for business or pleasure, designated smoking areas are available for your convenience.

Don’t miss out on an unforgettable San Francisco experience at Riviera Hotel—book your stay now!

Important information:

This hotel offers designated smoking areas.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

4
Based on 22 reviews
Cleanliness: 1.96
Service: 5.93
Location: 2.97
Room Quality: 3.92
Amenities: 3.45
Value for Money: 5.91
Food and Beverage: 3.96
Overall Experience: 3.93
R
Roland
2
Pros:

I was charged twice

2025-10-09 via Nuitee
H
Henry
2
Pros:

The beds (2 bunk bed sets) had no bedding on them; bare of sheets. The room was not clean The whole condition of the place was unkept
There a population of homeless people living up and down the street. It seemed unsafe.

2025-10-09 via Nuitee
N
Nikki
8
Satisfactory, but know what you're getting
Pros:

Bare bones, low-cost, but clean and satisfactory Tenderloin hotel. Far more personality than you'll find in your standard Motel 6 type establishment.

There is no bathroom within the unit. There appeared to be about 1 or 2 bathrooms per floor (~20 units). Those bathrooms seemed to be pretty inconsistent in terms of locks. But within each bathroom there's a toilet area and a shower area. Things were surprisingly clean when I was there. This could probably be a problem if there were too many people using the bathroom at once, but for a one-night stay, it was fine.

As another review pointed out, there's no AC, and no screen on the windows, so it won't be ideal for a summer heatwave. However, there is a heater. We went in September though, so there was no need for either.

Bedsheets were all clean and nice. Being able to look out the window at the busy streets of San Francisco was pretty exciting. There's a cafe, a falafel place, multiple corner stores, and much more, immediately outside the hotel. There's also a parking garage around the corner. The hotel was very secure, and only guests were allowed to enter. I love how classic and SF the narrow staircases and stuff were.

And yes, there are homeless people in the Tenderloin. Grow up.

Overall, definitely satisfactory for a single-night San Francisco trip. But know what you're getting, and don't expect Hilton level amenities.

2025-10-04 via Nuitee
L
Luis Felipe friends
8
Pros:

Nice, thank you

2025-09-30 via Nuitee
M
Mark
10
Pros:

Room was simple but clean. Very friendly and helpful staff. Fridge and microwave provided. Good value for proximity to Union Square. Be aware the street is sketchy at times, but security is good and only 2 blocks to restaurants and shopping.

2025-09-28 via Nuitee
Z
Zachary
10
Pros:

Yes

2025-09-27 via Nuitee
G
George
6
Pros:

Just a place to sleep in bunk bed. Elevator y

2025-09-25 via Nuitee
A
Aldo friends
2
Pros:

Shared bathrooms with other tenants I just went somewhere else instead

2025-09-21 via Nuitee
E
Emma friends
2
Pros:

When we arrived there were so many homeless people harassing me I ended up not being able to check in. They were crowded around the hotel door. Very scary

2025-09-21 via Nuitee
B
Bernardo
2
Pros:

Horrible place. I’m warning you this place is terrible and NOT SAFE!

2025-09-19 via Nuitee
J
James partner
2
Pros:

DO NOT STAY HERE. It is not safe. The guy running this place is a dirty creep. You are safer sleeping on the street.

2025-09-19 via Nuitee
J
James partner
2
Pros:

Worst place ever

2025-09-19 via Nuitee
J
James
2
Pros:

You are better off staying on the streets

2025-09-19 via Nuitee
J
James
2
Pros:

Do Not Book here! It is the worse! Dude running the place is a nasty thief creep. Rooms smell like pee and it is so unsafe.

2025-09-19 via Nuitee
S
Susith friends
2
Pros:

I didn’t even entered the hotel seen the condition of it.

2025-09-18 via Nuitee
T
Tanner partner
8
Pros:

Nice staff, good service, area is a little sketchy, but it doesn’t seem that anybody will mess with you

2025-09-15 via Nuitee
A
Annabel
10
Pros:

It's a great group. The neighborhood is safe and my family will make sure you are taken care of no matter what. San Francisco is my home. It's the type of place where you walk around at 3am and people just want to help.

2025-08-18 via Nuitee
E
Edwin
4
At least my mini fridge worked
Pros:

Less than bare minimum for a hotel room! The room was 90 with no AC while it was 60 degrees outside. There was a single usable outlet for the whole room, the cracked window opened but no screen so bugs would fly in if you choose to open it to try to cool your room off, there's a TV but no reception, a sink but only a community bathroom, barking dogs from down the hall despite the no pet policy, the hotel number doesn't work so don't waste your time trying to call, homeless people craping feet from the front door!

2025-08-16 via Nuitee
M
Mark
10
Great place Great Price
Pros:

The room was clean. The shower was hot. The staff were really friendly and accomodating. I will definitely be back

2025-08-16 via Nuitee
C
Chinita
2
Hotel from Hell!!!
Pros:

It’s was Horrible people passed out right in front the building, using drugs. Upon check in we were told the tv was not working and wouldn’t be working our entire stay mini fridge and microwave on the floor. Internet was also down

2025-08-10 via Nuitee