Platinum Inn

Hotels
•
Independent
18836 Tomball Pkwy, Houston, Texas, 77070 , Houston , US
1-2819705000

listing image 1
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Children allowed
Pets allowed

Facilities

Multilingual staff
Free self parking
Water dispenser
Health or beauty spa nearby
Coin laundry on site
Upper floors accessible by stairs only
Well-lit path to entrance
Stair-free path to entrance
Accessible shuttle
No accessible shuttle
See all facilities

Review Highlights

Pros:
Clean room
Helpful staff
Cons:
Poor room quality
Lack of amenities

Categories

Cleanliness
1
The room cleanliness was criticized; there were mentions of dirty furniture and unsanitary conditions.
Service
1
While most staff was pleasant, there were instances of rudeness noted.
Location
1
Location was not mentioned negatively, leading to a neutral impression.
Room Quality
1
Highlighted issues with poor room condition and unpleasant odors.
Amenities
1
Limited breakfast and activity offerings negatively impacted the perception of amenities.
Value for Money
1
Concerns over refund issues raised serious questions about value for money.
Food and Beverage
1
The lack of breakfast options and high charges for bottled water were viewed negatively.
Overall Experience
1
General dissatisfaction communicated through a lack of recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-05 03:54

Property Description

Experience comfort and convenience at Platinum Inn and Suites Houston, ideally situated near Bowlero Willowbrook and just moments from a wealth of local attractions.

Ideal Location
With proximity to the airport and top destinations like Houston Methodist Willowbrook Hospital and Kickerillo-Mischer Preserve, your stay puts you in the heart of it all.

Comfortable Accommodations
Choose from our 40 well-appointed guestrooms featuring microwaves, LED televisions, and complimentary Wi-Fi. Enjoy the flexibility of shower/tub combinations and other amenities designed to make you feel right at home.

Convenient Services
Our hotel offers a 24-hour front desk, laundry facilities, and free self-parking for a stress-free stay. Multilingual staff is on hand, ensuring a warm welcome in your preferred language.

Don’t miss out on a memorable stay—book your room at Platinum Inn and Suites Houston today!

Important information:

Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
M
Michelle
2
Pros:

I had a family emergency and I needed to cancel my reservation on Friday early morning and I did.
They didn't refund my charge for the room!!
I won't ever book a room there again!!

2025-11-15 • via Nuitee
M
Michael
2
Nothing good!
Pros:

The room was in poor disrepair and had a strong scent to hide bad oder. Staff was not friendly and not always available.

2025-10-24 • via Nuitee
W
William
6
Pros:

Room was kept really clean cleaning staff was excellent . One of the reception is was really nice kind and polite but one was rather rude I don't know their names

2025-10-21 • via Nuitee
D
Dekovin
4
Pros:

It wasn't what i was expecting! Dirty furniture and shower! Just looked and felt so unsanitary!

2025-10-19 • via Nuitee
W
William
10
Pros:

The facility was fine but they did not offer coffee past 9:00 in the morning and bottled water was charged a dollar a bottle

2025-10-09 • via Nuitee
A
Allison • family
10
Pros:

NO ACTIVITIES & NO BREAKFAST. EVERYTHING ELSE WAS EXCELLENT.

2025-09-29 • via Nuitee
A
Allison
10
Pros:

Loved Everything. There was nothing I disliked.

2025-09-23 • via Nuitee
E
Edmond
10
Pros:

Everything was just nice as I expected: the room, the Staff and many more .

2025-09-22 • via Nuitee
W
Waleed
10
Pros:

Clean room

2025-09-12 • via Nuitee
T
Todd
10
Pros:

Sarah at the front desk was super nice and helpful and made me feel like i would return any day. It was also very clean, quiet and safe.Thank you sir

2025-09-10 • via Nuitee
S
Sharla
6
Pros:

The stafff were absolutely superb. This hotel still needs some repair, however it was very clean. Great place for a short, affordable stay.
I could hear the TV, from the adjacent room, playing at 2:30am.

2025-09-01 • via Nuitee