The Greystone Lodge on the River

Hotels
•
Independent
559 Parkway, Gatlinburg, Tennessee, 37738 , Gatlinburg , US
1-8654365621

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Free breakfast
Meeting rooms
Free WiFi
24-hour front desk
Continental breakfast
Outdoor pool - seasonal
Free breakfast
Meeting rooms
Smoke-free property
Waterslide
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Lack of breakfast variety
Uncomfortable beds
Mixed room quality

Categories

Cleanliness
1
Room cleanliness was mentioned positively, but there were concerns about the room quality and multiple mentions of issues.
Service
1
Staff were frequently noted as friendly and helpful, contributing positively to the experience.
Location
1
Numerous reviews highlighted the great location and convenience for walking to attractions.
Room Quality
1
Mixed sentiments, with mentions of cleanliness but also some complaints about beds and views.
Amenities
1
Amenities were generally lacking, particularly breakfast options were noted as inadequate.
Value for Money
1
While some comments highlighted good pricing, the quality did not always justify the cost.
Food and Beverage
1
Multiple complaints about breakfast variety and freshness, indicating a need for improvement.
Overall Experience
1
Overall experience was lukewarm with both positive and negative aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 02:46

Property Description

Discover The Greystone Lodge on the River, your ideal getaway in the heart of Gatlinburg, just steps away from vibrant attractions like Ripley's Aquarium of the Smokies.

Unbeatable Location
Nestled downtown, our hotel offers unparalleled access to local attractions, including Anakeesta and the Gatlinburg SkyPark, making it the perfect base for your adventures.

Comfort & Convenience
Choose from our spacious 241 guestrooms equipped with complimentary Wi-Fi and modern amenities like blackout curtains to ensure a restful night.

Fun & Fitness
Enjoy our seasonal outdoor pool with a thrilling waterslide or maintain your fitness routine at our 24-hour fitness center, all while savoring a complimentary continental breakfast each morning.

Experience the essence of Gatlinburg at The Greystone Lodge on the River—book your stay now and plunge into a world of comfort and adventure!

Important information:

  • The seasonal pool will be open from April 15 to October 15.
  • Pool access available from 11:00 AM to 11:00 PM.

Check-in and check-out hours:

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
A
Andres
10
Pros:

Great location

2025-12-27 • via Nuitee
A
Anita
8
Pros:

Great stay overall. Breakfast lacked variety, there was no meat or proteins beside scrambled eggs. All carbs mainly. They definitely need to update ADA compliance. My dad has to use a mobile chair and the majority of the exterior doors did not have the ADA compliant doors (patio door and gate, doors guest room exterior doors)

2025-12-25 • via Nuitee
R
Redescal • partner
8
Pros:

Well maintained property. Staff very friendly. Breakfast was good and plenty. Parking very easy.

2025-12-24 • via Nuitee
N
Natasha • family_with_children
4
Pros:

The staff weren’t very friendly, room was ok, view was pretty sad looking and the breakfast in the morning wasn’t very good. The location was the best part and the reason why I booked it. In the evening there were kids running up and down the hall slamming the door and being loud and a crusty old man stood outside smoking in front of the main door the whole time.

2025-12-23 • via Nuitee
R
Rebecca • friends
10
Pros:

Very clean rooms that smell amazing

2025-12-23 • via Nuitee
S
Shane • partner
10
Pros:

Love the room and the view

2025-12-21 • via Nuitee
M
Mike • partner
8
Pros:

Nice stay.

2025-12-21 • via Nuitee
C
Cassandra
10
Pros:

The staff is wonderful. The rooms are clean and good sized. We always enjoy our stay here.

2025-12-18 • via Nuitee
M
Mindy • family
8
Pros:

We had a pleasant last-minute stay at this establishment on Thanksgiving evening. Check-in was easy (not always the case with a third party reservation), staff was friendly, parking free, room spacious. Buildings are on the older side, but they have been renovated at some point. Beds were comfortable and building quiet. Location can't be beat--central to the strip and so nice to just easily walk everywhere instead of getting into a car to fight traffic and parking lots. Only negative was breakfast was heavy on carbs and zero meat on the menu, which is a shocker for an East Tennessee breakfast! Lots of good breakfast places nearby--Pancake Pantry one of the best just down the street. Price was good for a last-minute holiday date and great location.

2025-12-16 • via Nuitee
D
Danielle
10
Pros:

The room was spotless and we had a balcony of the river! And the staff is friendly! The breakfast is great!

2025-12-15 • via Nuitee
T
Tracey • partner
8
Pros:

Very clean, friendly staff, hard uncomfortable bed

2025-12-15 • via Nuitee
M
Makayla • partner
10
Pros:

Love love loved staying here! The location was so convenient and couldn’t have been more cozy! I do wish that there was a little bit more of a variety of breakfast food. But still loved the food that was provided. Staff was kind and helpful.

2025-12-15 • via Nuitee
D
David
6
Pros:

Beds were terrible.

2025-12-15 • via Nuitee
M
Mary
10
Pros:

Had a lovely stay for the weekend. The central location was fantastic, making it easy to walk to nearby shops, restaurant and attractions . Our room was spacious and clean, and we really appreciated the comfortable bed and quiet atmosphere. Staff were excellent. The only minor downside was that there were no breakfast meats at breakfast, but it didn't detract from our overall experience. We would definitely recommend this hotel for anyone looking for a comfortable and convenient stay in the Gaitlinburg."

2025-12-14 • via Nuitee
D
Dale
8
Pros:

Breakfast was not fresh.
We felt safe with the parking.

2025-12-11 • via Nuitee
T
Teresa
10
Pros:

Clean room, quiet, close to everything!

2025-12-10 • via Nuitee
L
Linda
10
Pros:

The breakfast was fresh. The parking was easy.

2025-12-04 • via Nuitee
A
Ana
10
Pros:

Clean rooms and everything is close you can walk everywhere

2025-12-04 • via Nuitee
W
William
10
Pros:

The staff were very friendly and helpful. The room was clean and had a great view of the river. The breakfast was good, only wish that a meat was offered. We were very pleased with our stay.

2025-12-03 • via Nuitee
L
Lucille
8
Pros:

Clean room.Staff was very friendly.

2025-12-02 • via Nuitee