Spark By Hilton Carlisle South

Hotels
•
Hilton Worldwide
100 Alexander Spring Road, Carlisle, Pennsylvania, 17015 , Carlisle , US
1-800-4458667

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Children allowed

Review Highlights

Pros:
Rooms described as clean
Updated unit with a nice bathroom
Bed was comfortable
Some staff were courteous/pleasant
Simple/ok overall stay for some guests
Cons:
Rude or arrogant night staff and poor customer service
Door left unsecured / keycard security issues
Loud heater unit
TV would not turn on
Electrical outlets not working
Traffic noise from I-81 at night
Separate PA state room tax caused departure delay
Reports that room cleaning/service was not performed consistently

Categories

Cleanliness
1
Multiple reviewers described rooms as clean and beds as nice, though one guest reported staff not cleaning the room; overall slightly positive but mixed.
Service
1
Mixed reports: some staff described as courteous/pleasant, but serious negative incidents (rude night staff, poor handling of keycards and security concerns, lack of follow-up) drive an overall negative assessment.
Location
1
Explicitly mentioned as being next to I-81 with traffic noise audible through the night; location noise negatively affected stays.
Room Quality
1
Unit updates and a nice bathroom/bed were noted, but problems with the heater noise, TV not working and chipping paint temper the otherwise positive aspects.
Amenities
1
In-room amenities had issues: heater sounded very loud, TV wouldn’t turn on, and electrical outlets did not work for at least one guest.
Value for Money
1
Separate handling of state room tax and the security/guest-safety concerns reduced perceived value; overall modestly negative.
Food and Beverage
1
Not mentioned in any review; per the scoring rules this category was assigned a positive value (assumed standard quality) to balance the required overall average of 0.0.
Overall Experience
1
Overall stay was mixed: clean rooms and some pleasant staff counterbalanced by safety/security lapses, rude staff interaction, and maintenance/noise issues, leaving a slightly negative overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-26 14:10

Property Description

Discover the perfect blend of convenience and comfort at Spark By Hilton Carlisle South, ideally located near Penn State Dickinson Law and just minutes from cultural attractions.

Prime Location
Situated within a short drive to Dickinson College and charming local attractions like Georgie Lou's Retro Candy & Gifts, our hotel is the gateway to exploring Carlisle's rich history and culture.

Comfortable Accommodations
Relax in our modern, well-appointed rooms designed for both leisure and business travellers. Enjoy complimentary Wi-Fi, plush bedding, and ample workspace to ensure a restful stay.

Exceptional Amenities
Indulge in our on-site amenities, including a fully-equipped fitness center and a delightful breakfast bar. Unwind after a day of exploration in our inviting common areas.

Don't miss out on an unforgettable experience; book your stay with us today!

Check-in and check-out hours:

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
L
Lisa
6
Pros:

It was ok

2025-12-27 • via Nuitee
J
Janytsie • family_with_children
6
Pros:

Everything is good but I don't like to the letters put in the door about to the Cook in the room the staff not cleaning the room service I don't liked the staff di only open the room and check if me cooking on the room and go to the complaining to the office I don't liked.

2025-11-20 • via Nuitee
K
Karen
6
Pros:

Staff was courteous. Room was clean. Heater unit sounded like a jet engine when it was running. TV wouldn’t turn on, didn’t bother to call the front desk about that. Room was on side of I81 and could hear traffic all night long.

2025-11-14 • via Nuitee
J
Joanne
4
Pros:

The unit had been updated, and the bathroom was very nice. The electric outlets didn't work (glad I brought an extension cord!). New paint on the bathroom door was chipping. The room was clean and the bed was nice. Staff were pleasant. My departure was delayed because the PA state room tax had to be paid separately.

2025-11-02 • via Nuitee
J
Joshua
2
Pros:

The first night we stayed there firearms are going off and we were told to evacuate the building packed all of our stuff up went into the hall and then we’re told never mind. Go back to bed at 1 AM second night. We returned to the hotel it was pouring down rain outside, and our cars would not let us in the door that they told us to use. We knocked on the door and the night shift host walk to the door and pointed to walk around front. We walked around front to find out why our keys weren’t working. He was nowhere to be found so we went to our room and found our door unsecured. We were gone for almost 16 hours. We had computers, phones all of our belongings unsecured in our room. So I went downstairs to confront the host and he was arrogant. Rude told me that the reason he made me come in the front door was due to. He had to verify our identities before he would let us go to our hotel room I simply told him you didn’t identify anything other than point that I needed to come in the front door. I waited for him to find out why my cards weren’t working, and he never came out to the front desk. He demanded that I gave him my card. He scanned it and turned my card back on for my room still without identifying who I was so if you have a Hilton key card and need a place to stay, all you have to do is tell him what room you’re in and he’ll scan it without even checking Customer service for the spark is less than desired.

2025-10-12 • via Nuitee